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Player Support Agent

Basic Information

Ref Number

Req_00155725

Primary Location

GT - Guatemala - Torre Pradera

Država

Guatemala

Description and Requirements

Join the Ultimate Gaming Adventure!

At TELUS Digital, we’re proud to support a leading online platform in the video game industry, where players and creators come together to build and explore incredible virtual worlds. As a Customer Support Specialist, you’ll use your bilingual skills (English and Spanish) to provide top-tier back-office support, ensuring gamers have a seamless experience. If you’re passionate about video games and love solving challenges behind the scenes, this on-site role is your chance to be part of the action!

What You’ll Do:

  • Handle back-office tasks like account management, billing support, and issue resolution.

  • Deliver exceptional customer service to players and creators in English and Spanish.

  • Process inquiries and troubleshoot problems with accuracy and efficiency.

  • Support a vibrant gaming community by keeping their experience glitch-free.

  • Collaborate with your team to maintain high standards in a fast-paced environment.

What You Bring:

  • High School diploma (completed).

  • B2-level proficiency in English and Spanish (written and verbal).

  • Strong customer service and back-office skills with a detail-oriented mindset.

  • Ability to manage multiple tasks and thrive in an on-site, team-driven setting.

  • A love for gaming and a drive to enhance the player experience.

Why Join Us?

  • Gaming Culture: Work in an industry that celebrates creativity and fun.

  • Bilingual Edge: Use your English and Spanish skills to stand out.

  • Team Vibes: Join a dynamic, on-site crew at a global BPO leader.

  • TELUS International Benefits: Enjoy perks designed to reward your passion.

  • Skill Boost: Grow your expertise in customer support and video game operations.

Training & Schedule Details:

  • Training Schedule: AM and PM shifts (variable, on-site).

  • Production Schedule: AM and PM shifts (variable, on-site).

  • Probable Days Off: 1 weekday + 1 weekend day.

  • Work Model: Fully on-site for training, nesting, and production.

Requirements:

  • Availability to work full-time, including weekends, with variable AM/PM shifts.

  • Commitment to an on-site work environment in Guatemala.

Ready to Play a Key Role in Gaming?

If you’re bilingual, detail-focused, and excited to support a world-class gaming platform from our Guatemala site, we’d love to meet you! Send your application or questions to: sourcing.recruitment@telusinternational.com.

Additional Job Description

Join the Ultimate Gaming Adventure!

At TELUS Digital, we’re proud to support a leading online platform in the video game industry, where players and creators come together to build and explore incredible virtual worlds. As a Customer Support Specialist, you’ll use your bilingual skills (English and Spanish) to provide top-tier back-office support, ensuring gamers have a seamless experience. If you’re passionate about video games and love solving challenges behind the scenes, this on-site role is your chance to be part of the action!

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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