Customer Experience Specialist
Are you a people-oriented problem solver with a knack for technology and a passion for delivering exceptional customer experiences? Join TELUS as a Customer Experience Specialist and be the friendly voice behind our cutting-edge automation systems!

About the Role
As a Customer Experience Specialist, you'll be the bridge between our customers and our high-end automation technology. You'll guide customers through their inquiries, resolve issues, and ensure they get the most out of our proprietary shipping software.

Key Responsibilities:

• Provide warm and professional inbound call support for our customer automation systems
  
• Guide customers through software downloading, installation, and connectivity issues
  
• Use remote assistance tools to help customers overcome technical challenges
  
• Ensure customer satisfaction by owning the end-to-end resolution of inquiries and issues
  
• Build lasting relationships with customers, delivering personalized and exceptional experiences
  
• Recommend tailored products and services to meet customer needs and enhance their experience
  
• Contribute to a diverse, fast-paced team in a dynamic, customer-focused environment
  
• Stay up-to-date with the latest products, platforms, and customer service best practices
  

What You Bring:

• 2-3 years of interactive customer service experience
  
• Strong customer service orientation with an upbeat, people-minded personality
  
• Good understanding of common computer hardware and web-based software platforms
  
• Excellent communication skills, both verbal and written
  
• Outstanding active listening and comprehension skills
  
• Ability to explain technical concepts in user-friendly terms
  
• Resourcefulness and creativity in finding solutions for customers
  
• Resilience and patience to handle challenging customer situations with grace
  
• Typing speed of at least 30 WPM
  

Why TELUS?
At TELUS, we're passionate about putting our customers and communities first. We embrace change, innovate courageously, and grow together through spirited teamwork. Join us and be part of a company that values:

• Diversity and equitable access to employment opportunities
  
• Continuous learning and professional development
  
• Work-life balance with flexible shifts (5:00 am to 7:00 pm PST, Monday through Saturday)
  
• A collaborative and inclusive work environment
  

Ready to take your customer service career to the next level? Apply now and help us create outstanding experiences for our automation technology users!