Basic Information
Ref Number
Req_00155033
Primary Location
SV - Antiguo Cuscatlan - Torre Emblema
Država
El Salvador
Description and Requirements
We are seeking Card Services Specialists (English) to provide exceptional customer support related to credit and debit card services. This role involves assisting customers with inquiries, card activation, transaction issues, fraud concerns, and more. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for delivering high-quality customer service in the financial services industry.
Key Responsibilities:
Assist customers with inquiries related to card services, including account balances, transaction disputes, and card activation.
Resolve issues related to lost, stolen, or damaged cards and guide customers through the replacement process.
Provide detailed information about card benefits, fees, and rewards programs.
Investigate and resolve fraud or unauthorized transaction claims, ensuring prompt resolution in line with company policies.
Handle customer concerns and complaints, ensuring a positive and professional experience.
Maintain up-to-date knowledge of the company’s card products, services, and security protocols.
Collaborate with internal teams to enhance customer satisfaction and resolve complex issues.
Document all customer interactions and transaction details in the company’s customer management system.
Requirements:
Education: High school diploma or equivalent
Experience: Previous experience in customer service, banking, or financial services preferred.
Languages: Fluency in English is required.
Skills:
Strong communication and active listening skills to understand and address customer needs.
Proficiency in customer service platforms and Microsoft Office Suite.
Ability to handle sensitive customer data and financial information with confidentiality and accuracy.
Problem-solving skills and the ability to work under pressure in a fast-paced environment.
Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and benefits package.
Opportunities for career advancement within the financial services industry.
A dynamic and inclusive work environment.
If you are passionate about customer service and have an interest in card services and financial products, apply today and join our team!
Additional Job Description
We are seeking Card Services Specialists (English) to provide exceptional customer support related to credit and debit card services. This role involves assisting customers with inquiries, card activation, transaction issues, fraud concerns, and more. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for delivering high-quality customer service in the financial services industry.
| Language Reference |
|---|
| English |
| Spanish |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
