Specific Responsibilities May Include:

• Oversee and administer various training programs including recurrent and new hire training

• Schedule training classes, organize course materials and present courses ensuring all training programs run smoothly and effectively

• Work with Management team and clients to identify training needs, review training material and processes

• Schedule and coordinate training for multiple, often times simultaneous, training sessions

• Work with program/campaign trainers to help them develop effective classroom training skills

• Participate on Human Resources and company committees

• Implement recommended improvements

• Participate in the agent level selection process by participating 

• Perform other duties as assigned including taking front line customer calls on a set schedule each month

Required Experience, Skills & Competencies:

• Minimum 1+ years experience managing a team or equivalent

• Strong proficiency in Google Workspace

• Strong verbal/written skills and ability to articulate complex issues in an easy to understand manner

• Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner

• Excellent organizational and time management skills

• Ability to effectively communicate with team members and managers of all levels

• Flexibility to work various schedules in a 24/7 environment

• Ability to work independently in a dynamic fast paced atmosphere

• Ability to maintain confidentiality

Preferred Experience, Skills & Competencies:

• Minimum 1+ year of training experience (call center, directory assistance, classroom computer-based, technical or help-desk preferred) or equivalent 

• Curriculum development experience is an asset

• Post secondary education preferred

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity 

• We have a passion for growth 

• We believe in spirited teamwork 

• We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.