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BA/Workflow Developer

Basic Information

Ref Number

Req_00139433

Primary Location

PH - Manila - Discovery

Država

Philippines

Job Type

Digital Solutions

Description and Requirements

Responsibilities:

- Create or Update troubleshooting workflows based on business requirements and specifications, using low code programming (Sweepr)

- Help organize, prioritize, and act on feedback/fixes and enhancements included in Sprint and Project scopes

- Assists with special projects within the teams' scope and roadmap

- Assists in testing newly released content, and applies fixes and enhancements

- Document enhancements and fixes, in tickets

- Assists in QA testing and writing test cases

Skills:

- Good communication skills (verbal and written)

- Analytical thinking

- Problem solving skills

- Root-cause analysis

- Able to understand process flow diagrams

- Technical knowledge in TELUS products is a plus

- Google sheets/Excel

- Testing and attention to details

"Good to have" skills:

- Background in programming: Familiar with java/javascript/json, or any low-code programming/anything similar. (Includes experience from school or previous job)

- UAT or QA testing background

- Can work using Jira, Figma, Figjam


Additional Job Description

Responsibilities:

- Create or Update troubleshooting workflows based on business requirements and specifications, using low code programming (Sweepr)

- Help organize, prioritize, and act on feedback/fixes and enhancements included in Sprint and Project scopes

- Assists with special projects within the teams' scope and roadmap

- Assists in testing newly released content, and applies fixes and enhancements

- Document enhancements and fixes, in tickets

- Assists in QA testing and writing test cases

Skills:

- Good communication skills (verbal and written)

- Analytical thinking

- Problem solving skills

- Root-cause analysis

- Able to understand process flow diagrams

- Technical knowledge in TELUS products is a plus

- Google sheets/Excel

- Testing and attention to details

"Good to have" skills:

- Background in programming: Familiar with java/javascript/json, or any low-code programming/anything similar. (Includes experience from school or previous job)

- UAT or QA testing background

- Can work using Jira, Figma, Figjam


EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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