Key Responsibilities:

• Evaluate and validate the quality, safety, and relevance of keywords used in search recommendations.

• Stay updated on current trends and viral content across social media platforms such to ensure relevant search recommendations.

• Collaborate with internal teams to provide feedback and insights on keyword performance.

• Analyze search data and provide actionable insights to improve the user search experience.

• Ensure that keywords comply with safety guidelines and are appropriate for the target audience.

• Maintain awareness of cultural and linguistic nuances to provide accurate feedback on Spanish-language searches.
  
  

Requirements:

• Native proficiency in Spanish and at least B2 proficiency in English.

• Prior experience in customer service within the search industry (RFP experience preferred).

• Familiarity with search relevance projects and how keywords impact user experience.

• Avid user of social media platforms, with a deep understanding of trends.

• Excellent attention to detail, with the ability to analyze and assess the safety and relevance of keywords.

• Strong communication skills, both written and verbal.

Preferred Qualifications:

• Experience working with search engines or search-based projects.

• Strong analytical skills with a proactive approach to solving problems.

• Comfortable working in a fast-paced and dynamic environment.
  
  

Contract Details:

• 12-month contract with the possibility of extension based on performance and business needs.

• Remote position, within Mexico. 
  
  

Eligibility Requirements:

• Candidates must be focused on social media trends and platforms with younger audiences.

**At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.