Basic Information

Ref Number

Req_00140875

Last day to apply

٣١-أكتوبر-٢٠٢٤

Primary Location

PH - Manila - Discovery

Country

Philippines

Job Type

Support Positions

Work Style

On Site

Description and Requirements

Position Overview:

The Networking Manager is responsible for the delivery, support, and, management of global

network services and Manage a global team of IT professionals and vendor managed services;

develop and mentor a team to deliver daily support in a managed services environment. The

Network manager understands of WAN/LAN/MAN, Wireless LAN, PBX, Video Conferencing and

VoIP support - managing enterprise-wide networking and telecommunications systems globally

in a 24x7x365 manufacturing and business office environments

Additional Job Description

Responsibilities:

1. Ensure the prioritization and scheduling of all voice and data projects and tasks.

2. Oversee problem notification and escalation to ensure timely resolution of voice and data issues.

3. Manage and coordinate on-call rotation to ensure appropriate support.

4. Manage and oversee preventative maintenance of network hardware/software environments as well as upgrade and patch distribution.

5. Participate in the evaluation of network hardware/software solutions and provide the technical direction for the team.

6. Oversee SOX control testing and compliance for areas of responsibility.

7. Identify opportunities and recommend solutions for improving network efficiency and effectiveness.

8. Develop and maintain solution roadmaps that support requirements identified in the IT/BU Interlock Process.

9. Monitor network performance, analyzes utilization trends and takes necessary actions to mitigate network bottlenecks and potential outages.

10. Participate in meetings with Facilities to plan and implement voice and data solutions when commissioning new offices or expanding current operations.

11. Interact and collaborate with internal Engineering and Product Management groups relative to the testing and release of future Riverbed products.

12. Participate in the development of the annual I.T. budget and quarterly forecasting of I.T. spending.

13. Provide coaching and mentoring of all direct reports and conduct annual performance evaluations.

14. Perform interviews and hiring of new staff members.

15. Provide recommendations on architectural changes and design enhancements to the network and voice infrastructure while reducing overall costs

16. Perform Other duties as assigned

Technical skills:

ATM/Sonet, IPS, VPN concentrators, TCP/IP, MPLS, OSPF, HSRP, VRRP, BGP, NAT,

Access-Lists, VLANs, DMZs, DNS, WINS DHCP, WIFI and 802.11x, VoIP technologies, Public

Telephone & Telegraph (PTT) access, frame-relay, LAN/WAN, IPT

Qualifications and Requirements:

  • 4 years degree in the field of computer science, Information Sciences, or related field.
  • 3-5 years of working experience as a Network Manager
  • Cross Trained within IT Technologies: Network, Server, Voice, Cloud, able to understand IT Infrastructure interconnectivity
  • Willing to work on-site setup at the TELUS Araneta/Ortigas site on a shifting schedule.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
× -