Skip to content

Logo Telus International

Strategy Enablement Manager

Basic Information

Ref Number

Req_00163308

Primary Location

CA - Toronto - TELUS Harbour

Additional Locations

CA - Home Office

Country

Canada

Job Type

Digital Solutions

Work Style

Remote

Description and Requirements

As a Strategy Enablement Manager (Sr. Manager, Strategy Operations), you will be a high-impact, integral member of the TELUS Global Operations team, serving as a vital link between strategic vision and operational execution. The Strategy Operations team functions as the central strategy house, partnering with stakeholders across all organizational levels to shape, articulate, and translate complex strategies into succinct, action-oriented artifacts. You will confidently navigate a diverse portfolio of initiatives, ranging from executive-facing strategic program updates and financial sales performance reviews to providing critical support for key projects. This role is ideal for a high-performer who thrives in a fast-paced, collaborative environment and is eager to be at the pulse of the business, driving tangible strategic outcomes.

Responsibilities

  • Strategic Alignment & Integration:

    • Connect the dots between day-to-day operational activities, in-quarter performance metrics, and overarching strategic initiatives to align with the broader TELUS Global Operations strategy.

    • Lead and facilitate strategic planning exercises with the TELUS Global Operations leadership team, including comprehensive agenda preparation and development of insightful briefing materials.

  • Program & Project Enablement:

    • Partner closely with the leadership team to develop critical program strategies, guiding initiatives from initial ideation and internal socialization through to detailed planning and execution.

    • Provide essential support on ad hoc deep dives and critical strategic projects, including robust business casing and the preparation of high-quality briefing materials for executive review.

  • Performance Monitoring & Risk Mitigation:

    • Work in concert with the Performance Planning team to conduct thorough risk reviews and develop proactive mitigation plans, including supporting the consolidation of anticipated business benefits.

    • Contribute to the ongoing monitoring of strategic program performance and provide actionable insights.

  • Communication & Storytelling:

    • Translate complex strategic themes and data into clear, compelling narratives and visual presentations for diverse audiences, including senior executives.


Qualifications and Skills

  • Experience & Industry Acumen:

    • 3+ years of progressive experience in a strategy, planning, or consulting role.

    • 2+ years of experience within the telecommunications industry, coupled with a strong understanding of the end-to-end mobility and home solutions business.

  • Strategic & Analytical Thinking:

    • Strong analytical skills and a high degree of comfort working with complex financial metrics and data to inform strategic recommendations.

    • A relentless curiosity about the broader organizational landscape, driving a proactive and investigative approach.

  • Communication & Presentation Excellence:

    • Practiced storyboarding skills with the ability to quickly and efficiently build skeleton slide decks that convey complex themes simply and effectively.

    • Exceptional verbal and written communication skills, including the ability to craft succinct presentations and articulate briefing documents for executive-level audiences.

  • Collaboration & Leadership:

    • Recognized as a collaborative team player and thought leader, with the ability to build strong relationships at all levels of the organization and seek alignment when needed.

  • Program Management & Organization:

    • Superior organization and program management skills, with a demonstrated ability to manage competing priorities effectively and with a strong sense of urgency.

    • A "can-do" attitude and proven ability to navigate and thrive in a fast-paced, ambiguous, and ever-changing environment.

Additional Job Description

Drive strategic execution within TELUS Global Operations, translating complex strategies into actionable plans and providing critical support to leadership in a fast-paced environment.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Apply Now
× -