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Sr. Business Analyst

基本信息

参考编号

Req_00171696

主要地点

CA - Home Office

国家

加拿大

工作方式

Remote

描述和要求

About Job:

The Service Excellence (SE) organization is responsible for the care and support for all large TELUS business customers from Public and Private sectors up to global enterprise level. The SE Strategy and Enablement team is looking for a seasoned Sr. Business Analyst to gather, document, and analyze our current processes and systems to help out with the a critical systems migration.

We are looking for someone who has an aptitude in building out a current state analysis and work with our operations team in order to build up our future state.

Responsibilities

  • Collaborate with the operations team to build a current state view (processes, steps, etc..)
  • Complete and manage current state process documentation with operations SMEs
  • Collaborate with the technical project implementation team and operations team with the development of the future state
  • Successfully contribute to the launch of robust solutions by participate in testing and feedback of the migrated solution
  • Build a strong understanding of TELUS applications, product, services, organizational delivery capabilities and processes.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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