Basic Information
Ref Number
Req_00155245
Primary Location
SV - Santa Tecla - Plaza Merliot
Country
El Salvador
Description and Requirements
We are looking for a Home Security Specialist (French-English) to provide top-tier support to customers regarding home security systems and services. This role involves assisting customers with troubleshooting, service setup, monitoring assistance, and product inquiries while ensuring their safety and satisfaction. Additionally, the specialist will proactively recommend and upgrade customer plans to enhance security features and meet customer needs. The ideal candidate has excellent communication skills in French and English, technical aptitude, and a strong commitment to delivering exceptional customer experiences.
Key Responsibilities:
Provide bilingual customer support in French and English for home security services, including system setup, troubleshooting, and account management.
Assist customers with alarm system configurations, mobile app connectivity, and monitoring services.
Troubleshoot technical issues related to security cameras, alarms, smart locks, and other security devices.
Educate customers on security system functionalities, best practices, and emergency procedures.
Handle inquiries related to service plans, billing, upgrades, and equipment installations.
Proactively identify opportunities to upgrade customer plans by recommending enhanced security features, additional equipment, or premium monitoring services.
Work closely with technical teams and monitoring centers to ensure fast and efficient issue resolution.
Maintain accurate records of customer interactions and solutions provided.
Stay updated on the latest home security trends, technology advancements, and safety protocols.
Requirements:
Education: High school diploma or equivalent
Experience: Previous experience in customer service, technical support, or home security services preferred.
Languages: Fluency in French and English is required.
Skills:
Strong understanding of home security systems and smart home technology.
Excellent verbal and written communication skills in both French and English.
Ability to explain technical information in a simple and clear manner.
Proficiency in customer service software, troubleshooting tools, and CRM systems.
Strong problem-solving skills with attention to detail.
Sales-oriented mindset with the ability to identify customer needs and recommend upgrades.
Ability to work efficiently in a fast-paced and customer-focused environment.
Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and benefits package.
Career growth opportunities in home security, customer service, and sales.
A supportive and inclusive work environment.
Professional training on the latest security systems, customer service techniques, and upselling strategies.
If you are passionate about security technology, customer service, and helping customers upgrade to the best protection plans, apply today and become part of our team!
Additional Job Description
We are looking for a Home Security Specialist to provide top-tier support to customers regarding home security systems and services. This role involves assisting customers with troubleshooting, service setup, monitoring assistance, and product inquiries while ensuring their safety and satisfaction. Additionally, the specialist will proactively recommend and upgrade customer plans to enhance security features and meet customer needs. The ideal candidate has excellent communication skills in French and English, technical aptitude, and a strong commitment to delivering exceptional customer experiences.
| Language Reference |
|---|
| English |
| French |
| Spanish |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
