Basic Information

Ref Number

Req_00155613

Last day to apply

21-4月-2025

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas

Country

El Salvador

Work Style

Hybrid

Description and Requirements

As a GCP DevOps team member you'll be responsible for building, maintaining, and operating the infrastructure to support a global multi-tenant platform. 


Responsibilities


  • GCP Infrastructure Setup: Plan, design, and implement an efficient GCP infrastructure to support a global multi-tenant environment, including virtual networks, storage solutions, databases, and compute resources.

  • Automation of Processes: Leverage GCP tools like Cloud Deployment Manager, Cloud Build, and App Engine to automate infrastructure setup and management processes.

  •  Application Deployment: Deploy, manage, and troubleshoot applications on GCP infrastructure, ensuring optimal performance and uptime.

  • Monitoring and Logging: Implement comprehensive monitoring and logging solutions using tools like Cloud Monitoring and Cloud Logging, enabling proactive response to any issues or anomalies.

  • Microservices Management: Utilize GCP services such as Cloud Functions, Cloud Run, and Google Kubernetes Engine (GKE) to manage and orchestrate microservices-based applications.


Additional duties team members can expect to take on as they advance their role in the program include:


  • Security Management: Implement and maintain security protocols across GCP services, such as IAM roles, firewall rules, and VPC settings, ensuring that the organization's data is secure from threats. Design and implement resolutions to issues found by the Security Command Center.

  • Performance Tuning: Optimize the performance of GCP services, including fine-tuning databases, optimizing Compute Engine instances, and managing instance groups.

  • Serverless Architecture Implementation: Design and implement serverless architectures leveraging services like Cloud Functions and Cloud Run.

  • Disaster Recovery Planning: Develop and implement disaster recovery strategies, including backups and failover systems, to ensure data and system availability.

  • Cost Optimization: Regularly monitor and manage GCP costs, and implement cost saving measures, such as using committed use discounts or scheduling non-essential resources to turn off during off-hours.

  • Integration with On-Premise Resources: Integrate GCP services with on-premise resources to create a hybrid cloud environment, providing flexibility and leveraging existing investments.

Soft Skills Required: 

  • Communication and Presentation Skills 

  • Active Listening and Feedback Incorporation 

  • Collaboration and Cross-Functional Coordination 

  • Problem Solving and Critical Thinking 

  • Adaptability and Flexibility 

  • Time Management and Prioritization 

  •  Empathy and Customer-Centric Mindset 

  • Decision-Making and Strategic Planning 

  • Conflict Resolution and Negotiation 

  • Creativity and Innovation 

  • Emotional Intelligence and Relationship Building 

  • Technical Writing and Documentation 

Requirements: 


  • Bachelor’s Degree in Computer Science, Information Technology, or Business Administration; or equivalent experience from which comparable knowledge and job skills can be obtained.

  • 2+ years experience 

  • DevOps Tools (Jenkins, Git, Ansible) 

  • Monitoring and Logging (CloudWatch, ELK Stack) 

  • Cloud Computing Platforms (AWS, Azure, Google Cloud) 

  • Infrastructure as Code (Terraform, CloudFormation) 

  • Containerization (Docker, Kubernetes) 

  • Networking (VPC, VPN, DNS) 

  • Security (IAM, KMS, WAF, AWS Security Hub) 

  • Serverless Architecture (Lambda, API Gateway) 

  • Database Management (RDS, DynamoDB) 

  • Automation and Scripting (Python, Bash) 

  • Disaster Recovery and Business Continuity Planning (S3, Glacier) 

Nice to Have Hard Skills 

  • Load Balancing and Scaling (ALB, ASG) 


Personal qualities we are looking for include:


  • Passionate about process automation 

  • Dissatisfied with leaving things status quo, constantly pursuing optimizations, improvements or changes 

  • A self-starter; must be able to self-manage components of their workload and work autonomously often.



What’s in it for you? 


  • Educational support: Udemy for Business 
  • "Work-life balance" culture and flexible schedule 
  • Employee Stock Purchase Plan (ESPP) 
  • Support global projects in a multicultural environment 


Additional Job Description

As a GCP DevOps team member you'll be responsible for building, maintaining, and operating the infrastructure to support a global multi-tenant platform. 

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
× -