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Crypto Customer Service

基本信息

参考编号

Req_00146974

主要地点

SV - Santa Tecla - Plaza Merliot

其他地点

SV - Antiguo Cuscatlan - Las Cascadas, SV - Antiguo Cuscatlan - Las Cascadas South, SV - Antiguo Cuscatlan - Torre Emblema

国家

萨尔瓦多

工作类型

Business Process Outsourcing

工作方式

On Site

描述和要求


Customer Service Crypto



***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

Position overview:

The Operations CSR III - B will organize, manage, control and be responsible for addressing any and all customer inquiries, received through different communication channels, ensuring the highest quality of the service provided.


Key responsibilities:

  • Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission;

  • Manages incoming contacts from existing or potential customers;

  • Initiates outbound contacts to existing or potential customers;

  • Identifies and assesses customers’ needs to achieve satisfaction;

  • Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution;

  • Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers;

  • Meets personal/team targets;

  • Maintains customer records by updating account information;

  • Recommends potential products or services to management by collecting customer information and analyzing customer needs;

  • Prepares product or service reports by collecting and analyzing customer information if required;

  • Contributes to team effort by accomplishing related results as needed;

  • Works with their line manager and all respective functions to ensure proper customer service is being delivered

  • Handles changes;

  • Goes the extra mile to engage customers;

  • Executes other tasks related to the fulfillment of all described above.



Core Competencies:

  • Managing self development

  • Embracing technology

  • Focusing on customers

  • Giving support


Functional competencies:

  • Strong oral/ written communication skills depending on channel supported

  • Strong knowledge of the product/ services being supported

  • Ability to manage multiple priorities and time effectively

  • Ability to handle stressful situations calmly and professionally

  • Knowledge in Cryptocurrencies or Financial areas - Optional


Qualifications:

  • BA/BS degree preferred, preferably in business administration, Industrial Engineering, or related careers - Desirable

  • English - B2:

 • Oral and written comprehension

              • Appropriate use of language


















补充工作描述


Customer Service Crypto



***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

Position overview:

The Operations CSR III - B will organize, manage, control and be responsible for addressing any and all customer inquiries, received through different communication channels, ensuring the highest quality of the service provided.


Key responsibilities:

  • Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission;

  • Manages incoming contacts from existing or potential customers;

  • Initiates outbound contacts to existing or potential customers;

  • Identifies and assesses customers’ needs to achieve satisfaction;

  • Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution;

  • Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers;

  • Meets personal/team targets;

  • Maintains customer records by updating account information;

  • Recommends potential products or services to management by collecting customer information and analyzing customer needs;

  • Prepares product or service reports by collecting and analyzing customer information if required;

  • Contributes to team effort by accomplishing related results as needed;

  • Works with their line manager and all respective functions to ensure proper customer service is being delivered

  • Handles changes;

  • Goes the extra mile to engage customers;

  • Executes other tasks related to the fulfillment of all described above.



Core Competencies:

  • Managing self development

  • Embracing technology

  • Focusing on customers

  • Giving support


Functional competencies:

  • Strong oral/ written communication skills depending on channel supported

  • Strong knowledge of the product/ services being supported

  • Ability to manage multiple priorities and time effectively

  • Ability to handle stressful situations calmly and professionally

  • Knowledge in Cryptocurrencies or Financial areas - Optional


Qualifications:

  • BA/BS degree preferred, preferably in business administration, Industrial Engineering, or related careers - Desirable

  • English - B2:

 • Oral and written comprehension

              • Appropriate use of language

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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