Basic Information
Ref Number
Req_00155034
Primary Location
SV - Antiguo Cuscatlan - Torre Emblema
Country
El Salvador
Description and Requirements
We are seeking a Banking Services Specialist – Customer Service (English) to provide exceptional customer support for our banking services. This role involves assisting customers with a wide range of banking-related inquiries, including account management, transactions, loans, and banking products. The ideal candidate will have a strong customer service background, excellent communication skills, and a solid understanding of banking services and procedures.
Key Responsibilities:
Assist customers with inquiries related to bank accounts, transactions, and services.
Guide customers through account management, including deposits, withdrawals, and account maintenance.
Provide information on banking products and services, such as loans, credit lines, and savings accounts.
Resolve issues related to account discrepancies, fees, and transaction errors.
Assist customers with online banking platforms, mobile apps, and digital tools.
Handle inquiries related to fraud, unauthorized transactions, and security concerns.
Collaborate with internal teams to resolve customer concerns and improve service delivery.
Maintain up-to-date knowledge of banking regulations, products, and industry trends.
Requirements:
Education: High school diploma or equivalent
Experience: Previous experience in customer service, banking, or financial services is preferred.
Languages: Fluency in English is required.
Skills:
Strong communication and problem-solving skills to effectively assist customers.
Proficiency in banking software, customer service platforms, and Microsoft Office Suite.
Ability to handle sensitive financial information with confidentiality and accuracy.
Strong attention to detail and organizational skills.
Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and benefits package.
Opportunities for career growth and advancement within the banking sector.
A dynamic, inclusive, and supportive work environment.
Professional development programs and certifications.
If you’re passionate about customer service and have a strong interest in banking, apply today to be part of a growing team!
Additional Job Description
We are seeking a Banking Services Specialist (English) to provide exceptional customer support for our banking services. This role involves assisting customers with a wide range of banking-related inquiries, including account management, transactions, loans, and banking products. The ideal candidate will have a strong customer service background, excellent communication skills, and a solid understanding of banking services and procedures.
| Language Reference |
|---|
| English |
| Spanish |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
