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Team Lead_ Project Management

Basic Information

Ref Number

Req_00154690

Last day to apply

23-Tem-2025

Primary Location

IN - Mumbai - Aurum Q Parc 2

Country

India

Job Type

Business Process Outsourcing

Work Style

Hybrid

Description and Requirements

The Team Leader will be responsible for overseeing and managing the entire project process, ensuring its successful completion, client satisfaction, and alignment with company financial goals. The role involves leading and supporting the project team, providing direction and guidance to ensure optimal performance and successful outcomes. This includes coordinating local and remote teams, managing subcontractors, maintaining client communication, and overseeing overall project planning. Depending on the project’s needs, the Team Leader may also take on key project coordination responsibilities to ensure smooth operations and delivery.

Responsibilities:

1. Lead and coordinate small to medium-sized projects, ensuring goals, timelines, and client
requirements are met.
2. Manage and oversee a team of 8-10 Project Coordinators, providing guidance, support, and
training to ensure smooth project execution.
3. Manage vendor relationships, ensuring timely delivery, quality, and resolution of issues.
4. Provide ongoing support to the project team, addressing challenges, providing feedback, and
fostering collaboration.
5. Handle project administration, including timesheet management, system updates, and resource
tracking.
6. Generate project status reports, metrics, and financial forecasts.
7. Oversee project processes to ensure efficient execution, address inefficiencies, and maintain
resources.
8. Contribute to process improvements and documentation creation to ensure consistency.
9. Perform additional tasks as needed, ensuring alignment with company policies and objectives.
10. This position is work from the office.
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is also a standard description and
therefore neither the percentage of time devoted to the various tasks nor can the required qualifications be guaranteed to match those of any given incumbent.

Additional Job Description

● Bachelor’s Degree OR equivalent.
● Knowledge in data management/project management.
● Knowledge in troubleshooting technical issues or process bottlenecks in an operational environment.
● Strong analysis, problem-solving, and organisational skills.
● Proficient in G Suite, Google Sheets, Excel (including the online version) and advanced data
analysis and reporting using queries and formulas.

● Proven leadership, communication, and people management skills.
● Strong stakeholder management, adaptability, and conflict resolution skills to navigate
and address challenges effectively
● Excellent Communication Skills in English (Written, Verbal).
● Minimum of Two years of supervisory or managerial experience overseeing a team.
● Experience in managing transcription-based projects (e.g., legal, medical, or general
transcription) would be an advantage.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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