Managed Learning Services, TELUS D&L Sr. Enablement Analyst - Guatemala & Xela

Last day to apply:  Thursday, September 18th, 2025

Who are we?

The MLS team provides dedicated and specialized services to different clients, working directly with TELUS International and external clients to identify business needs and deliver solutions that target performance gaps, strategic opportunities, and business challenges

What is this role?

As the Sr. Enablement Analyst, you'll manage key data, information, platforms and produce reporting and analysis to support informed management decision making, enable increased productivity, efficiency, quality, optimization and improve business performance and business processes as it relates to TELUS global employment equity regulatory programs. You will perform analytics and modeling to develop recommendations that will enable strategic prioritization and optimization of data processing and reconciliation relating to D&I data and analytical programs. 

Your role will encompass different systems, including SAP and Workday, and at times different companies that are at varying stages of integration into TELUS and which are based in various countries globally. Hence you will also merge and link data and information from multiple diverse sources to support reporting and analysis required for internal decision making processes and also share knowledge and best practices with other team members, fostering a culture of continuous learning and professional growth within the organization

 

Main Responsibilities:

• Collaborate with stakeholders to improve processes, including workflow and toolset improvement or understand key business drivers and to define performance measures.

• Ensure data, platform, or analytics are properly integrated, maintained or configured to support internal processes, reporting, analysis and ongoing business requirements.

• Support projects focused on improving workflow, process and tool enhancements to increase quality and adapt functionality to meet business requirements.

• Deliver key operational review reporting and internal measures to address hourly, daily, weekly, monthly client requirements as required. For example utilizing dashboards, KPIs, workforce analysis (representational analysis, flow analysis, attainment ratios), and other key reports.

• Analyze performance and results to improve understanding and provide insights and recommendations to drive increased accuracy, efficiency, quality, predictability, and optimization.

• Participate in and lead small to medium size projects and also team project efforts which require analytics or capability development (analysis, reporting or platform).

• Conduct performance assessments and analyze results to identify opportunities and risks and make recommendations to drive increased productivity and quality.

• Share knowledge and best practices with other team members, fostering a culture of continuous learning and professional growth within the organization.

Communication/stakeholder relations

•  Skilled at navigating team dynamics while also capable of independent/self-driven work.

• Ability to present during meetings and flex the communication style based on current needs (stakeholder, project, team, business, etc).

• Ability to communicate daily and negotiate with stakeholders to manage expectations and deliver on agreed-upon timelines.

• Strong written communication skills with the ability to develop job aids, document business rules, etc.

• Create and/or implement methodologies to standardize work

• Attend weekly calls to provide updates and check projects' progress with the Stakeholders.

• Planning and time management to ensure timely delivery of tasks and exceed quality expectations from Stakeholders.

• Maintain confidentiality and build effective relationships with other internal departments within TELUS and TI as a whole. 

Requirements:

• Schedule flexibility - Required

• Required to stay in the role for one year. 

• The role is work from home (WFH) but the team member might be required to work from site as needed.

Skills :

• Strong attention to detail and organizational skills

• Troubleshooting and coordination skills

• Client/Stakeholder service and problem-solving skills

• Strong sense of teamwork culture

• Ability to work under pressure

• Ability to prioritize workload and time management

Knowledge :

• B2 English written and verbal - Required

• MS Office Advanced Knowledge - Required

  • Excel & Powerpoint

• Google Workspace Advanced Knowledge - Required

  • (pivots, formulas, conditional formatting, charts, graphs) and supplementary knowledge such as Google app script and Google Cloud platform (GCP) knowledge

• Knowledge of data visualization -  Required

  •  including principles, methods, types, and applications, for example, texture and color mapping, data representation, graphs, word clouds

• Intermediate to advanced data and analytical capabilities - Required

  • data analysis / manipulation, modelling, data quality management, processes, methods and systems 

• Intermediate to advanced proficiency working with systems, processes and databases - Required

  •  specifically, SAP, Qualtrics, Tableau, Looker, Domo, ETL, data marts

• TELUS Accounts knowledge is a plus

• Understand business processes and identify business issues and goals.

• Intermediate ability to deal with ambiguity, complex issues and concepts while problem solving and making sound decisions and multi-tasking.

Studies and Experience:

• Experience in Client/Stakeholder management & presentation skills - Required

• Post secondary diploma / certification / college degree, preferably in HR Analytics / Data and Analytics, or equivalent.

• 3-5 years of HR Analytics experience, preferably with both SAP and Workday - Desired.

• Demonstrated experience effectively managing complex projects - Desired