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Human Resources, Corporate Social Responsibility Analyst II (Youth Employability Coach)

Basic Information

Ref Number

Req_00154937

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas

Country

El Salvador

Job Type

Support Positions

Work Style

On Site

Description and Requirements

***Applicants should be available and willing to work on site and/or from home, depending on business needs.***




Human Resources, Corporate Social Responsibility Analyst II (Youth Employability Coach)

Position overview:

The Youth Employability Coach plays a key role in equipping students with the skills and knowledge needed to transition smoothly into the TELUS Digital work environment. This position focuses on developing both technical and interpersonal competencies, guiding students through their employment adaptation journey, and ensuring they align with the company’s culture and expectations.


Key responsibilities:

Plan and conduct individual and group coaching sessions to strengthen employability skills. Develop and facilitate life and employment skills workshops. Provide monthly feedback to students on their attitude and performance, creating action plans. Apply and monitor the disciplinary matrix based on students’ performance and attitude. Coordinate and promote well-being and engagement activities for students in collaboration with the program team. Coordinate and monitor psychotherapy sessions for critical cases in collaboration with specialized NGOs. Plan and execute the program selection week alongside program staff. Administer, interpret, and report on psychometric tests used in the selection process. Prepare student profile reports based on assessments from selection week. Plan, coordinate, and execute a mentorship program for students.


Requirements & Core competencies:

  • Schedule flexibility

  • Coaching and individual/group support skills.

  • Knowledge of socio-emotional and employability skills development.

  • Ability to identify and manage critical youth cases.

  • Focus on student well-being and personal development.

  • Strong organizational and activity-planning skills.

  • Teamwork and effective communication.

  • Adaptability and problem-solving approach.


Qualifications:

  • English - B1:

• Oral and written comprehension.

• Appropriate use of language.

  • Bachelor’s degree in Psychology, Education, Organizational Development, Social Work, or a related field.

  • Minimum of 2 years of experience in coaching, training, vocational guidance, or youth employability programs.

  • Experience in facilitating workshops and mentorship processes.

  • Knowledge of psychometric assessments and selection processes is a plus.

 


Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

The Youth Employability Coach plays a key role in equipping students with the skills and knowledge needed to transition smoothly into the TELUS Digital work environment. This position focuses on developing both technical and interpersonal competencies, guiding students through their employment adaptation journey, and ensuring they align with the company’s culture and expectations.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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