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Gaming Support Specialist

Basic Information

Ref Number

Req_00155041

Primary Location

SV - Antiguo Cuscatlan - Torre Emblema

Country

El Salvador

Description and Requirements



We are looking for a Gaming Support Specialist  (Advanced English) to assist gamers with technical issues, account inquiries, and in-game support. This role requires a passion for gaming, strong problem-solving skills, and excellent communication abilities to ensure players have a seamless and enjoyable gaming experience. The ideal candidate is tech-savvy, customer-focused, and eager to engage with the gaming community.

Key Responsibilities:

  • Provide advanced English customer support for gamers via chat, email, and phone.

  • Assist with troubleshooting game crashes, connectivity issues, and technical bugs.

  • Guide players through account recovery, billing issues, and in-game purchases.

  • Offer solutions for gameplay-related inquiries, including quests, achievements, and in-game mechanics.

  • Report game-related issues, glitches, and feedback to development teams for improvements.

  • Foster a positive gaming community by enforcing fair play and platform policies.

  • Stay updated on game updates, patches, and industry trends to provide accurate information.

Requirements:

  • Education: High school diploma or equivalent

  • Experience: Previous experience in gaming support, technical support, or customer service preferred.

  • Languages: Advanced English is required.

  • Skills:

    • Strong knowledge of gaming platforms, consoles, and PC troubleshooting.

    • Excellent problem-solving skills and ability to provide step-by-step guidance.

    • Passion for gaming and familiarity with popular titles, genres, and trends.

    • Strong written and verbal communication skills with a gamer-friendly approach.

    • Ability to multitask and work efficiently in a fast-paced gaming support environment.

  • Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

  • Competitive salary and performance-based incentives.

  • Career growth opportunities in gaming, customer service, and tech support.

  • A dynamic and fun work environment with a gaming-friendly culture.

  • Exclusive access to game previews, updates, and company gaming events.

If you love gaming and helping players, this is your chance to turn your passion into a career! Apply today and join our gaming support team.

Additional Job Description


We are looking for a Gaming Support Specialist  (Advanced English) to assist gamers with technical issues, account inquiries, and in-game support. This role requires a passion for gaming, strong problem-solving skills, and excellent communication abilities to ensure players have a seamless and enjoyable gaming experience. The ideal candidate is tech-savvy, customer-focused, and eager to engage with the gaming community.

Language Reference
English
Spanish

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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