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End User Computing Specialist

Temel Bilgiler

Ref Number

Req_00174272

Primary Location

IE - Ballina - Emmett

Country

İrlanda

Job Type

Support Positions

Work Style

On Site

Tanım ve Koşullar


As an End User Computing Specialist you provide team members and leaders with hardware and software onsite or remote high quality support; you will ensure that systems are working properly according to company standards. 

KEY RESPONSIBILITIES:

  • Provide technical guidance and support to end users to create a positive customer experience

  • Configure computers with its proper operating system and tools according to account/department needs

  • Provide end user support to enable access to tools or troubleshoot hardware/software malfunctions

  • Support the migration of users to new hardware or tools

  • Provide onsite support to resolve malfunctioning switch or internet outage, escalating any unresolved issues

  • Support asset management tasks if required by the region

REQUIREMENTS:

  • English level B2

  • 1+ years of work experience in IT is required

  • Studies in Information Technology or equivalent

  • Technology certifications are desirable (A+, ITIL, PDQ inventory, computer maintenance or equivalent)

CORE COMPETENCIES:

  • Ability to work independently with minimal supervision. While supporting and collaborating effectively with team members, maintaining a strong focus on customer needs and satisfaction.

FUNCTIONAL COMPETENCIES:

  • Computer support skills (configuration, troubleshooting, and maintenance)

  • Knowledge in Windows and Microsoft tools

  • Knowledge of Google Suite is desirable

  • Technology monitoring skills are desirable

  • End user support and customer service skills, including effective communication with stakeholders

  • Bomgar management is desirable

  • Ability to document current and new processes


*Only shortlisted candidates will be contacted/interviewed.

*Kindly attach your updated CV in English.


ABOUT US
AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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Additional Job Description

TELUS Digital AI is looking for End User Computing Specialist to join our new Artificial Intelligence (AI) project.
Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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