About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com 

Position Overview

The core purpose of the Director of Global Sales Operations role is to lead and optimize sales operational insights and processes to support senior management. Collaborate with other departments to achieve overall corporate revenue objectives.

Key Responsibilities:

• Execute global sales operations strategy development and execution, aligning with company goals, and fostering collaboration with senior leadership to pinpoint and leverage growth prospects.

• Lead a team of sales operations analysts spanning multiple regions, propelling cross-functional initiatives.

• Design and implement scalable sales processes, optimizing the global sales tech stack and championing sales tool adoption.

• Develop predictive models for pipeline management and revenue forecasting, and created and maintained sales dashboards and reporting systems.

• Manage sales administration, operational performance reporting, streamlining processes and systems wherever possible, advising senior management on commercial performance and forecasts.

• Manage sales forecasting, planning, and  processes, ensuring sales data and metrics are reported accurately and consistently.

• Lead and manage sales reporting improvements to support the decision-making process for sales and executive teams.

• Collaborate with sales and marketing teams to define key performance indicators (KPIs) for sales force productivity and ensure the sales organization's efficient operation and success.

• Interlock with finance and regional finance teams to communicate sales KPI metric understanding.  

• Analyze trends in sales and funnel behavior to support strategic GTM data driving decision making. 

• Develop lead and funnel conversion reporting mechanisms and drive interlocks with Marketing and Sales.

Qualifications

• 15+ years' progressive experience in sales operations, including 8+ years in leadership

• Proven success scaling sales operations within high-growth, global technology companies

• In-depth knowledge of sales technologies, including Salesforce, BI tools, and sales enablement platforms

• Demonstrated ability to manage large, geographically dispersed teams

• Exceptional data analysis and financial modeling skills

• Strong executive presence and communication skills

Preferred Qualifications

• Previous experience at a BPO, FAANG or equivalent company

• Familiarity with multiple sales motions (Enterprise, Mid-Market, SMB)

• Experience with M&A integration

Impact and Scope

• Oversee sales operations for a multi-billion dollar revenue organization

• Spearhead strategic initiatives impacting global sales professionals

• Directly influence company revenue growth and operational efficiency

Location: Remote US

Pay:  The base compensation range for this position is $132,000 - 165,000 USD annually commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork 

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.