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Workforce Management, Business Project Manager - El Salvador & Guatemala

Basic Information

Ref Number

Req_00157925

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas

Additional Locations

GT - Quetzaltenango - Xela, GT - Guatemala - Torre Pradera, IN - Home Office - Chennai, PH - Manila - Discovery

Country

El Salvador

Job Type

Support Positions

Work Style

Hybrid

Description and Requirements

***Applicants should be available and willing to work on-site and/or from home depending on business needs.*** 


Workforce Management, Business Project Manager - El Salvador & Guatemala


Position overview:

As a Business Project Manager you plan, organize and execute Workforce Management projects to implement new processes and tools, ensuring they are completed on time, within scope and budget.  You provide guidance, remove roadblocks and ensure quality standards are met.  Your support proper change management to encourage the smooth transition and adoption.


Key responsibilities:

  • Establish project milestones, timelines and resource allocation

  • Monitor the progress of assigned task, quality, return of investment/ equity and cost effectiveness

  • Identify and flag risks and roadblocks to mitigate and resolve them

  • Prepare and present regular updates of the status and changes within the project

  • Create and improve processes for the project lifecycle that aim to find efficiencies 

  • Ensure proper stakeholder management, communication and coordination of training to drive buy-in, encourage adoption, and facilitate a smooth transition


Requirements & Core competencies:

  • Schedule flexibility

  • Availability to work on-site

  • Giving support

  • Focusing on customers

  • Embracing technology

  • Managing self-development


Functional competencies:

  • Expertise in project management methodologies/ tools and change management techniques

  • Knowledge of project budget management and general risk management

  • General expertise in Workforce Management

  • Strong stakeholder management skills

  • Ability to adapt to changing priorities and work effectively under pressure

  • Ability to solve problems by analyzing information and standard practices to make judgements


Qualifications:

  • 3-5 years of work experience in project management, fostering collaboration and influencing cross functional teams

  • Bachelor's degree in Business Administration, Industrial Engineering, or related fields

  • Professional certification such as PMP

  • B2 level English



Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.


Additional Job Description

As a Business Project Manager you plan, organize and execute Workforce Management projects to implement new processes and tools, ensuring they are completed on time, within scope and budget.  You provide guidance, remove roadblocks and ensure quality standards are met.  Your support proper change management to encourage the smooth transition and adoption.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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