Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the Role:

We’re a Product Management team on a mission to develop innovative solutions and remarkable experiences that simplify, unify, and transform smart home and entertainment for customers globally. As the Human Interfaces Team in Connected Products & Experiences, we are responsible for uniting experience design and delivery across mobile apps, web, TV screen, wearables and voice, and inspiring the vision as we scale future home products. We interface with stakeholders across the organization to ensure we deliver on business and customer needs alike. Our broader team manages the end-to-end product lifecycle for all aspects of SmartHome+ so you’ll have the support and collaboration of an excellent team of product managers. 

What you’ll do 

This is an exciting opportunity to take a leading role in defining and delivering the best customer experiences for TELUS SmartHome+. As a Senior Technical Product Manager, you will be responsible for the front-end app product lifecycle from plan and assess, design, build, test and launch. You’ll closely interlock with the technical engineering teams and UI/UX designers to build interfaces that are intuitive, useful, and enjoyable to interact with. You’ll also collaborate with a cross-functional team of product managers, hardware, and business stakeholders as well as external vendors to launch products and services to market in a fast-paced agile environment. 

Responsibilities 

• Known for putting customers first, you always have the best customer and business outcomes at the heart of your decision-making.

• Exceptional leadership to manage cross-functional teams and complex dependencies.

• Recognized for your ability to understand technical concepts and translate them to business teams.

• Passion and knowledge of smart home / Internet of Things (IoT) as well as understanding of changing market dynamics.

• Experience in any combination of people leadership, product management, software development, and technical project/program management. 

Requirements

• Be embedded within an Agile development squad, working with engineering leaders to set sprint goals and define the highest value problems and experience enhancements to solve. 

• Break down Features into Epics and User Stories and apply a customer insights and data-driven approach to inform the requirements, acceptance criteria and backlog prioritization.

• Collaborate with the UIUX design team and UX researcher to create experiences that customers trust and enjoy interfacing with.

• Monitor and assess performance and feedback post-launch to make ongoing iterations so that we are developing products and services that truly resonate with users.

Great-to-haves 

• Post-secondary education in Business, Engineering, Computer Science, UIUX Design or equivalent practical experience 

• Scrum certified, SAFe agile, lean certifications or relevant experience 

• MBA is an asset

What’s in it for you? 

• Educational support: Udemy for Business 

• "Work-life balance" culture and flexible schedule

• Support global projects in a multicultural environment