Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the role

The Digital Solutions Operations Manager’s main objective is to ensure profitability and compliance with corporate targets for the account under supervision as well as guarantee client satisfaction and procure long-term relationships. Also, coordinate with external clients and define with internal ones the business objectives, and to support the organization to achieve them.

Responsibilities

Achieve the goals set by the client, aligning the team and our team members with established goals and requirements of the account; establish action plans to improve areas of opportunity, working together and establishing the needs of the account and each team; manage the level of "staffing", manage finances  based on profit and operating costs, along with the finance team; develop the team assigned establishing action plans to develop all staff. Receive and solve client’s concerns and inquiries, prepare and lead MBRs and QBRs among others.

Requirements:

• 1+ year experience leading large groups (40+)

• 3+ year of experience in a technical role (PM, Developer, QA, etc) - Must

• Telecommunications Experience - Plus

• Schedule flexibility

• Experience with Financial reporting/analysis

• 2 years of experience leading software development / implementation projects - Must

Skills:

• Leadership

• Strategic thinking

• Orientation to results

• Analytical  skills

• Negotiation Techniques

• Internal and External Customer Orientation

• Excellent social skills

• Able to deliver results working under pressure

• Interpersonal skills

Knowledge:

• Development knowledge

• Project Management

• Development

• QA

• English - B2 or above - Required (all areas)

• Oral and written comprehension

• Appropriate use of language

• Experience in Financial Strategic  Planning:

• Annual account budget and triage.

• Motivation Theory and Techniques

• Client facing experience

Studies & Experience:

• A master’s degree in Business Administration or related fields is a plus

• Experience in consulting background and/or outsourcing is a plus

• Experience setting realistic budgetary expectations

• Experience ensuring and maintaining IT operations transparency

• Software Development Lifecycle - Desired