Basic Information
Ref Number
Req_00155265
Primary Location
PH - Iloilo - Pavia Tower 2
Country
Philippines
Work Style
On Site
Description and Requirements
Overview:
Is responsible for end-to-end site implementation of LSS framework and leadership as well as developing the extended TI team in terms of training and mentoring in Process Excellence methodologies. The leader is expected to align and grow the global strategy “Enable TELUS International team members to identify true root cause and execute process improvements to deliver value for the organization and our clients.”
Required skills + qualities (non-technical):
Is responsible for end-to-end site implementation of LSS framework and leadership as well as developing the extended TI team in terms of training and mentoring in Process Excellence methodologies. The leader is expected to align and grow the global strategy “Enable TELUS International team members to identify true root cause and execute process improvements to deliver value for the organization and our clients.”
- Lead and develop a team of LSS professionals to achieve performance goal in project implementation and benefits.
- Be the site leader for LSS strategy and framework deployment.
- Lead and implement global LSS strategies.
- Support the Global BPE leader in consulting and company wide projects.
- Define and deploy strategies to enable LSS framework along with site/regional leadership.
- Expand TELUS LSS framework as part of external consulting projects that bring revenue and possible strategic partnerships to the company.
- Enable our leaders to become successful sponsors and project leaders.
- Be a major contributor to hard and soft benefit generation by owning site/company wide LSS projects.
- Bring the culture of process excellence to TELUS International by enabling employees at every level to contribute to process improvement.
- Lean Six Sigma Green Belt, with at least 3 GB projects completed. Black Belt Certified is an asset.
- Mastery of project management methodology.
- Leadership and mentoring of other successful projects.
- Advanced Analytical and Quantitative skills.
- Advanced Management of call center (strategy, objectives, corporate decisions).
- Advanced MS Excel, Powerpoint, Word.
- At least 3 years of experience in management, development and deployment of LSS framework and programs in a multinational company.
- Bachelor’s degree, preferably in Business, Engineering, Computer Science or equivalent combination of education or experience. MBA or postgraduate degree is an asset. PMP certified is an asset. Black Belt certified is an asset, Green belt certified as minimum expected
Required skills + qualities (non-technical):
- Vast experience in stakeholder management at site leadership level.
- Leadership and business ownership.
- Passion for process improvement, high performance and creativity to solve challenges.
- Advanced change management skills, ability to initiate change and lead others through change.
- People management.
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We embrace change and initiate opportunity
- We believe in spirited teamwork
- We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
