WORK LOCATION: On site in Sunnyvale, CA (Flexibility to travel required)
JOB STATUS: Full time, regular
SCHEDULE: M - F, core business hours (schedule flexibility required)
START DATE: ASAP
COMPENSATION: $87,000 - $94,000.00 per annum

Objective:

As a hybrid On-Site Manager / Coordinator on our TELUS Digital team, you will be responsible for the day-to-day management of on-site TELUS employees and project participants for a data collection projects in multiple locations. The role requires class-leading operations engagement involving strong verbal communication skills, ability to empathize with and respond to customers' and team-members’ needs, problem-solving skills, and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional team members will be key to maintain and improve customer satisfaction and employee engagement

Primary Responsibilities:

• Be ion in a controlled environment ensuring the collection is done according to the customer's requirement

• Recognize Client needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with TELUS management teams.

• Manage and support onsite teams of 4-5 members per location (2-3 locations)

• Report and escalate to management as needed

• Report regularly to Program Manager, Project Managers, and other team members

• Ensure the on-site team is properly trained and meet the project requirements

• Supervise and provide guidance to the on-site team

• Track participant appointments and collections' progress.

• Ensure participants’ satisfaction Foresee logistic challenges and solve them proactively

• Manage the logistics related to running the on-site location

Minimum Qualifications: 

• Demonstrable experience in user research, moderated studies, or data collection

• 3-5 years of experience as a retail manager, food service manager, hospital Manager, or similar environment/domain preferred

• 2-3 years experience in managing small teams

• Technical proficiency (including spreadsheets and Google workspace)

• Exceptional customer service experience and skills

• Able to commit to a weekly schedule for the duration of the project

• Ability to commute between locations based on the current needs.

• Excellent verbal and written communication

• Strong organizational skills, meticulous attention to detail

• Fluency in English is a must

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance.

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusDigital.com or telusDigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusDigital.com.