Basic Information

Ref Number

Req_00160076

Last day to apply

10-июл-2025

Primary Location

IN - Noida 54 - NSEZ

Country

India

Job Type

Digital Solutions

Work Style

Hybrid, On Site

Description and Requirements

The Senior Project Manager manages large, strategic programs and high-profile projects with high risk, complexity, and business impact. This role encompasses all phases of the project lifecycle, from initiation to closure, and involves close collaboration with cross-functional teams and various levels of management. The Senior Project Manager ensures projects adhere to quality standards, are completed on time and within budget, and aligns with the organization's strategic objectives. This role also includes responsibilities for financial reporting, scorecard metrics management, process improvements, and providing support and mentorship to other Project Managers. 

Responsibilities: 

Project Management: 

  • Manage all aspects of projects, groups of related projects, or portions of Enterprise projects throughout the entire lifecycle (initiate, plan, execute, control, close). 

  • Define project scope and objectives, secure appropriate resources, and develop schedules to ensure timely completion. 

  • Ensure control of projects by effectively managing conflicting priorities, escalations, issues, risks, dependencies, and change management. 

  • Ensure deliverables adhere to quality standards. 

  • Communicate project details effectively to stakeholders. 

  • Coach and mentor team members in project/program management methodologies (e.g., Lean Six Sigma, Lean Redesign, Own.it). 

Financial Management: 

  • Oversee cost controls at the Initiative and Investment Group (II & IG) levels.

  • Ensure Project, II & IG level financial profile compliance/follow-up per EQ.

  • Report on financial performance, variance, and remedial action required at II & IG levels. 

  • Manage the quarterly budget profile with PMs and Planning (PPx/EQx).

  • Manage monthly variance with PMs; present CAP and EXP summaries at CMT calls. 

  • Manage QEMR, Capital Triage & YEMR processes – provide financial estimates as required. 

  • Manage all financial program reporting ad hoc requirements. 

Strategic Program Management: 

  • Manage high-profile projects as required. 

  • Attend and prepare for various steering committee meetings and status updates.

Scorecard Metrics Management & Reporting: 

  • Manage PMO Program Updates (monthly) – PMO Scorecard, Cross-Functional Scorecard, Dashboard. 

  • Create "Get to Green" plans and present at the National Build call. 

  • Oversee and follow up on team performance regarding AUC, Hardstop, stale commitments, stale reservations, NISR ONA, and Cycle time. 

  • Provide weekly/monthly strategic updates. 

  • Provide Full Monty Updates at Director's & VP's Steering Committees. 

Process Improvements: 

  • Lead process improvement initiatives as assigned (e.g., pulse check improvement plans, stale reservations & commitments, AUC Process, project closure). 

  • Define and drive opportunities of improvement that can be improved through Automation and AI 

  • Act as SAP and Masterworkflow/Appian Champions. 

PM Support: 

  • Host interlock meetings with PMs and stakeholder teams as required. 

  • Address ad hoc requests for support by PMs. 

  • Provide training – one-on-one training or team presentations. 

  • Manage New PM Onboarding. 

  • Follow up on scorecard, capital triage, cross-functional scorecard, strategic initiatives, escalations, and dashboard metrics. 

  • Coach and mentor project team members. 

  • Contribute to the development of a collaborative, engaged, and consultative culture within the PMO team. 

  • Manage PMO Team recognition and Team Building activities. 

  • Collaborate with other Senior PMs Leaders to share PM learnings and best practices.  

Manager Support and Coverage: 

  • Provide PMO Manager support and coverage as needed. 

  • Manage the PMO Team's specific Google Drive and upload documents as required Manage escalation to ensure critical issues are highlighted and addressed in a timely manner. 

Technical or Job-Specific Knowledge, Skills, and Abilities (KSA): 

  • Project management methodologies, principles, and practices. 

  • Ability to work effectively with various levels of management and cross-functional teams.

  • Strong interpersonal, communication, presentation, and facilitation skills.

  • Excellent organizational and time management skills. 

  • Excellent working knowledge of Google Workspace applications (G-Sheets, Docs, Slides, Gemini, Looker Studio, etc.). 


Additional Job Description

Education: 

● University degree required. 

● PMP designation is an asset. 

● Lean Six Sigma Black Belt & Own.it certifications or equivalent designation are assets. 

Experience: 

● 7-10 years of equivalent experience required. 

● Minimum of 7+ years of experience managing all phases of complex projects, including complex cross-functional process improvement projects.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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