Project Manager in AI-US

Last day to apply: 8/26/25 @ 11:59 PM Local Time

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com

Position Description:
As a Project Manager in AI, you are responsible for the day-to-day management of one or more complex AI programs. This role requires class-leading customer engagement involving strong written and verbal communication skills. Collaboration with multiple locations and cross-functional teams will be key to maintaining and improving customer satisfaction, revenue and margin.

Responsibilities:

• Be aware of, and actively seek out opportunities for increasing program revenue 

• Review customer satisfaction regularly and focus on meeting and exceeding customers' expectations

• Ability to empathize and respond to customers' needs, problem-solving skills

• Collaborate with our Sales team to ensure Customer Retention and Growth

• While working with our off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements; focus on continuous improvements and cost saving measures

• Collaborate with internal teams to initiate and implement procedural changes and customized workflows

• Own and maintain project financials, including revenue recognition, revenue forecasting and billings

• Optimization through Automation - providing innovative technical solutions to improve process workflows

• Ability to function effectively in a fast-moving, rapidly changing environment

• This role may also manage project coordinator(s) assisting with projects

• 2-3 years' experience as a Project Manager, ideally in Machine Learning or similar environment/domain

• 2 -3 years of experience in Data Collection projects is a plus

• 2-3 years of experience in client facing positions, managing clients, vendors and stakeholders

• Ability to handle escalations on the project, assigning priorities and time management

• Must be willing to be onsite a minimum of 3 days per week

• Advanced knowledge of Google Sheets/ Microsoft Excel is a must

• Experienced in project finances (budgets, P&L, GM)

• Top-class communication skills, both written and verbal

• Strong customer service, negotiation and problem-solving skills

• Strong interpersonal and leadership skills

• Experience in data collection and crowd is a plus

• Ability to function productively and proactively in a fast-moving environment

• Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met

Location: Remote United States

Pay: The base compensation range for this position is $88,000.00- $110,000.00 USD annually commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment of, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusdigital.com.