About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com 

The Process Improvement Lead in Commercial Process & Digital Transformation will be a key player in managing and delivering projects that drive the success of the Commercial Organization. This role utilizes Lean Six Sigma Methodology and requires close collaboration with cross-functional teams to align projects with strategic objectives, promote efficiency, and optimize value across the organization. The role will also oversee program management, including dashboard governance and project oversight.

Key Responsibilities:

• Project Planning and Execution:

  • Develop and implement comprehensive project plans, including scope, timeline, resources, and budget. Monitor progress and proactively address challenges.

  • Utilized DMAIC Methodology to execute Lean Six Sigma projects, identify innovative solutions, and achieve targeted business outcomes.

• Stakeholder Engagement:

  • Collaborate with internal and external stakeholders to define project objectives and requirements. 

  • Establish and maintain effective communication and manage stakeholder expectations throughout the project lifecycle.

• Risk Management:

  • Identify, assess, and mitigate project risks. 

  • Implement best practices and proactively address issues to ensure project success.

• Reporting and Documentation:

• Maintain accurate project documentation, including charters, status reports, and meeting minutes.

• Prepare and deliver regular project status reports. Ensure documentation is current and accessible.

Required skills + qualities (technical):

• 3+years of experience in process transformation
• Bachelor’s degree in Business, Engineering or related field
• Lean Six Sigma Certification: Green Belt
• B2+ oral and written English

Required skills + qualities (non-technical):

• Stakeholder assessment and management
• Leadership skills and business ownership
• Passion for process improvement, high performance and creativity to solve challenges
• Change management skills, ability to initiate change and influence others in a positive way