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Food delivery- Customer Support Specialist

Basic Information

Ref Number

Req_00155724

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements

What You’ll do:

  • Handle inbound calls, delivering friendly and efficient customer service in English and Spanish.

  • Listen actively to understand customer needs and solve order or delivery challenges.

  • Use your soft skills to build rapport and ensure a delightful experience.

  • Apply sales experience to upsell features or assist with menu options when appropriate.

  • Work with your team to keep the delivery process fast and flawless.

What You Bring:

  • High School diploma (completed).

  • B1-level proficiency in English and Spanish (written and verbal).

  • Strong customer service skills with excellent listening and communication abilities.

  • Soft skills like empathy and patience to navigate diverse interactions.

  • Sales experience to confidently promote services or solutions.

Why Join Us?

  • Bilingual Role: Stand out with your English and Spanish skills in a voice position.

  • Flexible Work: Transition to remote after training for a balanced lifestyle.

  • Foodie Vibes: Thrive in the exciting world of food delivery.

  • TELUS International Benefits: Enjoy perks that reward your dedication.

  • Team Energy: Join a supportive crew at a global BPO leader.

Requirements:

  • Availability to work full-time, including weekends, with variable AM/PM shifts.

  • Reliable internet and a suitable home workspace for remote phase.

Ready to Dish Out Great Service?

If you’re bilingual, love connecting with people, and want to support a leading food delivery platform, we’d love to hear from you! Send your application or questions to: sourcing.recruitment@telusinternational.com.

Equal Opportunity Employer

At TELUS Digital, we celebrate diversity and foster an inclusive workplace where your talents shine. Hiring and promotions are based on merit and performance—your passion keeps us rolling.


Additional Job Description

Bring Flavor to Every Call! At TELUS Digital, we’re thrilled to support a top-tier online food ordering and delivery platform that connects millions of users with their favorite restaurants through a seamless app experience. As a Customer Support Specialist, you’ll provide bilingual voice support (English and Spanish), helping customers with their orders and resolving issues with care. If you’ve got listening skills, soft skills, and a dash of sales experience, join us to make every food delivery a win!

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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