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Dialer Administrator | Onsite - Cubao Site

Основная информация

Ref Number

Req_00172956

Last day to apply

31-дек-2025

Primary Location

PH - Manila - Araneta Center

Country

Филиппины

Job Type

Support Positions

Work Style

On Site

Описание и требования

Position Summary:

Manages the operation and maintenance of a dialer system including it's database system, as well as the management of campaign lists in an outbound operation. Able to interact with client and business analysts and provide inputs and analysis with regards to campaign management.

Additional Job Description

Functional Responsibilities

  • Operates and maintains dialer system and associated application and operating system. Responsible also for upgrading, or recommending an upgrade to the dialer system.
  • Handles and resolves issues with regards to dialer operation, campaigns, calling lists, and user access.
  • Sets-up user profiles in a dialer system in accordance to access rights and permissions.
  • Provides various reports with regards to campaign and calling lists performance.
  • Coordinates with clients, Operations, business analysts, and database group with regards to campaign management.
  • Designs, tests, and rolls-out campaigns.
  • Can work on a rotational shift/Onsite at TELUS Araneta Site

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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