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Основная информация

Ref Number

Req_00165596

Primary Location

PH - Manila - McKinley West

Country

Philippines

Job Type

Support Positions

Описание и требования

Position Overview:

As a Business Intelligence Specialist, you transform data into actionable insights to inform business decisions. You analyze complex data sets to identify business trends, perform data mining, conduct analysis to improve and optimize business processes and strategies, and develop business intelligence reports/ dashboards to present findings to stakeholders.


  • Analyze business processes and requirements to find opportunities for improvement using data analytics.
  • Manage and maintain business intelligence tools, platforms, and models, while troubleshooting and optimizing them.
  • Support customer needs, embrace technology, and focus on continuous self-development.


Required skills + qualities (technical):

  • 2+ years of experience in data analysis or business intelligence.
  • Bachelor’s degree in Information Technology, Computer Science, Data Science or related field.
  • Demonstrated expertise in using Looker Studio, BigQuery, Google Sheets, Microsoft Excel, and/or other business intelligence tools.
  • Oral and written communication skills at a B2 level.


Required skills + qualities (non-technical):

  • Proficient in data modeling, database technologies, and business intelligence tools, with knowledge of data warehousing, mining, and statistical analysis.
  • Skilled in analyzing large datasets, identifying trends, and aligning business intelligence with strategic goals.
  • Capable of explaining complex concepts to non-technical stakeholders and solving problems using technical expertise and judgment.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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