Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the Role 

We are seeking a highly skilled and motivated Technical Business System Analyst to join our innovative Digital Transformation team. This role is pivotal in defining and driving the product strategy for our B2B telecommunications services portfolio, with a special focus on our inter-carrier automation initiatives using MEF LSO Sonata platforms.

The ideal candidate will act as a crucial link between business stakeholders, external partners, and our development teams. You will be the Subject Matter Expert (SME) for our LSO Sonata platform, responsible for its entire lifecycle—from defining new features and onboarding partners to ensuring its operational excellence.

Key Responsibilities

• Product Definition and Strategy

• Assess and define new and existing initiatives for the Digital Transformation Portfolio

• Create User Stories, Epics, and MVPs

• Develop and implement the Product Roadmap Definition template for tracking and overview

• Promote new initiatives to accelerate project/product definition and delivery

• Technical Expertise and Support

• Act as SME for MEF LSO Sonata and Telecommunications projects (Access E-Line EPL and IEVC)

• Assist other business units in understanding product needs and definitions

• Take ownership of MEF LSO Sonata platforms

• Create monthly reports, investigate bugs, and analyze potential improvements

• Partner Management

• Onboard new partners to the MEF LSO Sonata platforms

• Assist in technical calls to resolve integration doubts and issues

• Agile Process Participation

• Participate in Scrum meetings with other Business Analysts

• Engage in Grooming sessions to refine and prioritize backlog items

• Cross-functional Collaboration

• Work with development teams to deliver Epics and User Stories

• Collaborate with various stakeholders to ensure successful project outcomes

Required Experience:

• 3-5+ years of proven experience in a Technical Business System Analyst, Product Manager, or Product Owner role.

• Essential: Direct experience working within the Telecommunications industry.

• Demonstrable experience defining and launching technical products or platforms.

• Proven experience working in an Agile/Scrum development environment, with a strong understanding of its principles and practices.

• Experience in a partner-facing or client-facing role involving technical integrations.

Technical Knowledge:

• Deep understanding and hands-on experience with MEF LSO Sonata APIs and frameworks. This is a mandatory requirement.

• Strong knowledge of telecommunications services and concepts, specifically Carrier Ethernet products like Access E-Line (EPL, EVPL) and inter-carrier operations.

• Expertise in creating and managing product artifacts, including detailed User Stories with acceptance criteria, Epics, Product Roadmaps, and MVPs.

• Familiarity with Agile project management tools (e.g., Jira, Confluence, Azure DevOps).

• Understanding of API technologies (REST, JSON) and the software development lifecycle.

Core Skills & Competencies:

• Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

• Analytical & Problem-Solving: Superior analytical and problem-solving skills, with a proven ability to investigate technical issues, analyze data, and propose viable, well-reasoned solutions.

• Ownership & Initiative: A proactive mindset with a strong sense of ownership and the ability to drive initiatives from conception through to completion with minimal supervision.

• Collaboration: A strong team player with excellent interpersonal skills and the ability to work effectively in cross-functional teams (Engineering, Sales, Operations, etc.).

• Stakeholder Management: Ability to engage with and manage the expectations of multiple stakeholders, including senior management, technical teams, and external partners.

Preferred Qualifications (Nice to Have):

• MEF-CECP or other relevant MEF certification.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.

• Experience with business process modeling and workflow analysis.