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Sr. IT Project Manager

Informação básica

Ref Number

Req_00169276

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Work Style

Hybrid

Descrição e requisitos

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.


About the Role

We are looking for an IT Project Manager to lead technology projects from initiation to completion. The ideal candidate has a strong background in software development, Agile methodologies, PMI standards, and budget management. This role involves working closely with stakeholders, developers, and cross-functional teams to deliver high-quality solutions on time and within budget.

Responsibilities:

  • Lead and manage IT projects from planning to execution, ensuring alignment with business goals.

  • Apply PMI project management principles to define project scope, schedule, and deliverables.

  • Oversee budget management, ensuring project costs remain within approved allocations.

  • Collaborate with software development teams to ensure technical feasibility and alignment with business needs.

  • Implement and promote Agile methodologies (Scrum, Kanban, SAFe) for project execution.

  • Manage project risks, dependencies, and issue resolution.

  • Coordinate with stakeholders, providing regular updates on project progress.

  • Ensure compliance with IT governance, security, and best practices.

  • Utilize project management tools like JIRA, Confluence, Microsoft Project, or Trello.

  • Conduct post-project reviews to assess success metrics and lessons learned.

Requirements:

  • Experience as an IT Project Manager.

  • Strong understanding of software development lifecycle (SDLC) and Agile methodologies.

  • Experience with project management standards and best practices.

  • Proven track record of budget planning and financial tracking in IT projects.

  • Hands-on experience managing technical teams and software projects.

  • Strong problem-solving, leadership, and stakeholder management skills.

  • Proficiency with project management tools (JIRA, Confluence, Microsoft Project, Trello).

  • English Level: B1 high or above - Mandatory.

Desirable Certifications:

  • Project Management Professional (PMP) – PMI.

  • Certified Scrum Master (CSM) or SAFe Agilist (SA).

  • ITIL Foundation Certification for IT service management.

Desirable Skills:

  • Experience with cloud-based project management (AWS, Azure, GCP).

  • Knowledge of DevOps practices and CI/CD pipeline management.

What’s in it for you

  • Private medical and life insurance from day one.

  • Budget for professional growth (certifications, training).

  • Schedule flexibility and work-life balance.

  • Extra performance-based bonuses.

Additional Job Description

We are looking for an IT Project Manager to lead technology projects from initiation to completion.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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