Informação básica
Ref Number
Req_00164557
Primary Location
PH - Manila - Araneta Center
Country
Filipinas
Job Type
Support Positions
Work Style
Hybrid
Descrição e requisitos
Job Description
Position Overview:
Telus International is looking for a Project Manager with solid project management experience to support the execution of our performance optimization and retention programs for our internal clients. This role requires coordinating cross-functional teams, managing project timelines and deliverables, and ensuring clear communication with internal stakeholders. The successful candidate will oversee projects with moderate complexity while supporting the broader loyalty and retention strategy within Telus International.
Key job responsibilities:
Position Overview:
Telus International is looking for a Project Manager with solid project management experience to support the execution of our performance optimization and retention programs for our internal clients. This role requires coordinating cross-functional teams, managing project timelines and deliverables, and ensuring clear communication with internal stakeholders. The successful candidate will oversee projects with moderate complexity while supporting the broader loyalty and retention strategy within Telus International.
Key job responsibilities:
- Serve as the primary point of contact for internal stakeholders, ensuring clear communication and understanding of program requirements and objectives
- Coordinate with various internal departments to ensure proper planning, definition of milestones, and smooth execution of loyalty and retention projects within defined timelines
- Conduct regular meetings with internal clients to provide updates on program progress, gather feedback, and address concerns or issues
- Proactively identify and coordinate the resolution of potential roadblocks or challenges that may arise during program implementation
- Support the development of project plans and processes under the guidance of senior program managers
- Facilitate communication and collaboration among project stakeholders to ensure clear understanding of objectives, timelines, and deliverables
- Gather and leverage internal client feedback to drive continuous improvement of loyalty and retention program processes and enhance the internal client experience
- Assist with program reviews and provide regular status updates on progress, risks, and opportunities to senior management
- Support cross-functional teams in delivering program outcomes within stipulated timelines and budgets
- Contribute to process improvement initiatives to enhance business processes and systems related to loyalty and retention programs
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 2-5 of experience in program management, project management, or a related field, with a proven track record of successful program delivery.
- Strong communication, negotiation, and interpersonal skills, capable of working with diverse teams and stakeholders.
- Proficient in project and program management software tools and methodologies.
- B2 oral and written English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
