Informação básica
Ref Number
Req_00174281
Primary Location
PH - Manila - Discovery
Country
Filipinas
Job Type
Support Positions
Work Style
Hybrid
Descrição e requisitos
As a Team Leader Learning & Development you set priorities and oversee the daily execution for a team to deliver high-quality learning solutions that drive employee performance and business results. You manage the performance, drive engagement and foster development of your teams.
Key Responsibilities:
Collaborate with internal stakeholders to understand learning needs and translate them into actionable training plans
Oversee the end-to-end execution of learning programs, ensuring quality, consistency, and alignment with business goals
Monitor team workload and resource allocation to optimize delivery capacity and meet deadlines
Review and approve training materials, content, and delivery approaches developed by team members when applicable
Track and analyze learning metrics (participation, completion rates, satisfaction scores) and implement improvements
Lead and develop a high-performing, highly engaged team, providing guidance, support, and mentorship
Competencies:
Giving support, focusing on customers, embracing technology, managing self-development
Providing leadership, leading change, building effective teams, managing stakeholders
Strong knowledge of adult learning principles, instructional design models, and learning technologies
Proficiency in learning assessment methods and data analysis to measure training effectiveness
Ability to provide constructive feedback and coaching to improve facilitation and content development
Strong stakeholder management and communication skills across all organizational levels
Ability to use judgment to identify, troubleshoot and resolve day-to-day problems
Qualifications:
3+ years of experience in Learning & Development, including at least 2 years in a specialist or senior role
Bachelor's degree in Education, Human Resources or related field
Relevant L&D certifications are desirable
B2+ oral and written English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
