You have to be:

• Advanced level of German(B2-C1) and Medium level of English (B2)

• Availability for a full-time schedule, Monday - Friday, shifts between 9:00 - 18:30

• Previous interactive customer service experience

• Solutions driven with strong critical thinking skills

• Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer

• Innate desire to learn more about the product/service in order to better assist customers

What you will have to do:

• Availability for training and working from office, in Bucharest (Afi Park 3)

• Reply to inbound customer inquiries in a call center environment (calls, e-mails, chat)

• Process orders, provide product information and troubleshoot basic equipment issues

• Confidently make product and service recommendations tailored to customers’ needs/wants

• Build professional relationships and rapport with customers in order to deliver exceptional customer experiences

• Consistently perform well within a fast-paced and constantly changing environment

• Contribute to a diverse team

• Have ability and willingness to tend to any other tasks as assigned

We offer:

• Stable job - permanent labor contracts

• Above-average fixed salary, performance bonuses

• Monthly meal tickets

• Reimbursement for your public transportation subscription, after the trial period

• International career - paid training and international career opportunities

• Multilingual exposure - improve your spoken and written language skills

• Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

• Private medical insurance coverage

• Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more