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Application Support Analyst

Basic Information

Ref Number

Req_00159328

Last day to apply

09-Aug-2025

Primary Location

IN - Noida 54 - NSEZ

Country

India

Job Type

Digital Solutions

Work Style

Hybrid, On Site

Description and Requirements

  • Must have 5-10 years of experience. 

  • Should be able to debug the code, bug fix, unit test, SIT/ UAT and deploy it to the PROD and provide end to end solution to the customer to resolve the support issue.

  • Participate in delivering Customer Support, change request, enhancements, and development projects

  • Work on all phases of SDLC, including development, documentation, Testing and Support.

  • Must possess expertise on Performance tuning and Migration activities.

  • Comfortable engaging with our clients directly

  • Liaise directly with stakeholders and Internal team members to ensure timely completion of assigned tasks.

  • Should be able to Monitor Ticket Queue and Timely Escalate to the Duty Manager as needed

  • Providing 8X7 support to our customer as per on-call roster

  • Flexible to work in Shift"

  • Successfully foster client relationships to establish long-term partnerships and product utilization.

  • 5+ years of database development using SQL Server stack 2012 or above.

  • Proficient with T-SQL and working with MS SQL database objects: Stored Procedures, Stored functions, Views, Triggers, Cursors.

  • Must possess experience on Performance tuning and Migration activities

  • Ability to unit test your own work for quality assurance.

  • Excellent problem-solving skills and a flair for reverse engineering complex code.

  • Excellent time-management and the ability to juggle and prioritise multiple tasks.

  • Must be able to work Independently

  • Nice to have SSIS and SSAS (Multi-dimensional Model)

  • Provide exceptional customer service to help resolve inquiries and/or concerns.

  • Troubleshoot issues, execute course of action, test/document solutions, escalate where/as needed, and keep clients updated throughout the issue lifecycle.

  • Identify and investigate reoccurring issues, and work with product and engineering teams to ensure solutions that address root causes, mitigating reoccurrence.

  • Provide customer updates to Customer Success Managers and/or Account Managers for business review meetings.

  • Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements.

  • Analyze training needs, build appropriate learning solutions, select delivery methods, and work collaboratively to deliver training to customers.

  • Participate in User Acceptance Testing (UAT) of new features and enhancements.

  • Review and update/contribute new content to improve knowledge-based articles.

  • X-train, support, and backup team members.

Additional Job Description

  • 3+ years of experience in customer support or similar role.

  • Consumer Packaged Goods (CPG) experience preferred.

  • Good to have Knowledge and experience in Trade Promotion Management

  • Passion for customer success and experience of achieving customer satisfaction with existing products.

  • Clearly articulate and effectively write customer correspondence.

  • Ability to troubleshoot issues and relaying information in a digestible way to customers.

  • Expert at juggling and appropriately prioritizing competing demands and managing time.

  • Ability to work independently.

  • Knowledge of Google Workspace, Windows and other PC applications.

  • Bachelor's degree or equivalent experience.

  • Knowledge of MS SQL database and database design

  • Ability to run ad-hoc query for troubleshooting

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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