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Technical Program Manager

CA - Home Office

Applicant Privacy Notice

Thank you for your interest in applying for a role at TELUS Digital (formerly TELUS International) or one of our group companies (collectively, “TELUS Digital,” “we,” “our,” or “us”). Before you submit your application, please read this notice (“Notice”), which explains why we need the information collected through your application process, how we collect, use, maintain, secure, and disclose your personal information. This Notice describes your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.

This Notice applies to all candidates applying for a role at TELUS Digital (collectively, “candidate,” or “you”). If you have any questions or need to access this Notice in an alternative format due to having a disability, please contact ti_gic_ta@telusdigital.com.

What Personal Information Do We Ask You to Provide?

The personal information we seek in the application form is used to help us assess your suitability for the roles for which you are applying and to manage the recruitment process. For purposes of this Notice, “personal information” means any information about you regardless of whether it is held in paper, electronic or any other format.

The following provides examples of the categories of personal information we may collect and how we process such information.

  • Identification Information

    • Type of Information: Name, date of birth, applicant identification number, government-issued identification number (e.g., driver’s license number, state identification card, passport, national identification number, Native American tribal document, birth certificate, social security number, etc.), including information embedded in the machine readable zone, residency and work permit status, and other similar documents used to verify work eligibility.
    • Primary Purpose for Collection and Use of Information: We process this type of information for our legitimate business purposes, including general human resources administration and to comply with legal obligations, such as employment eligibility verification laws, identity authentication, and fraud prevention.

  • Contact Information

    • Type of Information: Home address, telephone number(s), e-mail address(es), beneficiary and emergency contact details, and other similar contact information.
    • Primary Purpose for Collection and Use of Information: We process this type of information for our legitimate business purposes, such as to review, assess, recruit, consider or otherwise manage applicants and candidates, and to make contact with you in relation to your application.

  • Health Related Information

    • Type of Information: Information about job-related medical conditions that impact your ability to perform your job with or without a reasonable accommodation, and health and sickness related information related to reasons for time away from work.
    • Primary Purpose for Collection and Use of Information: We process this type of information for our legitimate business purposes (where permissible and in accordance with applicable law), including ascertaining your fitness to perform your job duties with or without a reasonable accommodation, managing absences from work, and complying with legal obligations related to health and safety.

  • Demographic Data

    • Type of Information: Please note, under federal and some local laws, we are required to collect and report certain demographic workforce data to federal, state and or local government agencies for civil rights enforcement purposes. Your submission of this information is voluntary. This includes date of birth and gender as well as more sensitive personal information including information relating to racial and ethnic origin, religious, political, or philosophical beliefs, and trade union membership. We may also ask you to voluntarily self-identify whether you belong to additional protected classes (disability status, sexual orientation, veteran status, etc.), to promote diversity, equity, and inclusion within the company.
    • Primary Purpose for Collection and Use of Information: We process this type of information for a variety of reasons, and this will vary in the different jurisdictions in which we operate. In some jurisdictions, we are required to collect and report certain demographic workforce data to federal, state and or local government agencies.We also process this type of information for our legitimate business purposes (where permissible and in accordance with applicable law), including promoting diversity, equity, and inclusion within the company.

  • Recruitment

    • Type of Information: Educational and professional background information, such as academic and professional qualifications, education, CV/Resume, reference letters, interview notes, credit history and criminal records data (utilized for background check and vetting purposes where permissible and in accordance with applicable law).
    • Primary Purpose for Collection and Use of Information: We process this type of information for our legitimate business purposes, including determining eligibility for hiring, verifying references and qualifications, and making business decisions about your recruitment or employment. We also process information for background check and vetting purposes to comply with any statutory or regulatory requirements.

  • Qualifications and Training

    • Type of Information: We collect information from individuals concerning the training that they have received. Where applicable, we also collect information related to licensing, certifications, and language skills.
    • Primary Purpose for Collection and Use of Information: We process this type of information for our legitimate business purposes, including ensuring we have appropriate staffing and recording qualifications of applicants, and in some cases complying with any statutory or regulatory requirements.

  • Video, Voice, and Images

    • Type of Information: Audio visual information, such as photographs, video images like closed-circuit television (“CCTV”) as part of a remote or on-site interview process.
    • Primary Purpose for Collection and Use of Information: We process this type of information for our legitimate business purpose in identity authentication, verification, and fraud prevention purposes, including during the virtual recruitment process.

  • Facial Recognition

    • Type of Information: We may collect biometric information about you through the use of a facial recognition tool in the context of your job interview conducted remotely.
    • Primary Purpose for Collection and Use of Information: We process this type of information based on your explicit consent and in accordance with applicable privacy laws.

How We Collect Your Personal Information?

Most often, we collect personal information from you directly, including through the application and recruitment process.

In some cases, we also collect personal information about you from third parties, such as employment agencies, former employers, and personal and professional references, or public sources. For example, to the extent permitted by law, we may collect information from public social media sources, such as your LinkedIn profile. We may also conduct lawful background screenings, to the extent permitted by law, through a third-party vendor for information about your past education, employment, credit and/or criminal history. Before we conduct a background check, you will be provided with a separate acknowledgement and authorization form.

If you fail to provide certain personal information when requested, we may be prevented from complying with our legal obligations in relation to the recruitment process.

What Happens to Your Application Form and Supporting Data Once You Submit It?

The application form and the personal information you have included will initially be held on a CRM database that is stored on a secure cloud server system operated by a third party vendor, currently Avature. The application will then be assessed by the hiring team supported by automated tools that help us give you an answer sooner on how the position’s requirements match your skills. Certain personal information of applicants considered potentially suitable, will be transferred to a secure assessment platform operated by SHL, (the rest remaining on the original CRM database for the time being) and those candidates will be invited to participate in a series of on-line tests to assess relevant skills. The results of those tests using an automated system will be sent to hiring team and successful applicants will be sent a job offer. The personal information of applicants who accept a job offer will be transferred to our secure, cloud-based Workday database. By submitting this form, you consent to receive email campaigns related to available positions and with your additional explicit consent, we might contact you via SMS.

During the interview process, we also use a fraud prevention tool called the SAFE Tool. The SAFE Tool utilizes facial recognition technology to assist TELUS Digital in verifying that the applicant which submitted an application is the same individual that attends a virtual interview. Where the SAFE Tool identifies a potential fraudulent applicant, it will flag the issue for TELUS Digital’s Talent Acquisition Team, who will then manually confirm the SAFE Tool’s assessment. Applicant’s refusal to provide consent will not lead to exclusion from the application process. Instead, the applicant’s reference photo and video snapshot will be manually reviewed by TELUS Digital’s Talent Acquisition Team.

How We Share Your Personal Information

In addition to the specific situations discussed elsewhere in this Notice, we share your personal information in the following situations, where permitted or required by applicable law:

  • Affiliates. We share your information with our subsidiaries and affiliates in the course of our normal business operations.
  • Business Transactions. We may share your information with a potential buyer (and its agents and advisors) in connection with any proposed merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution, or liquidation), in which case, personal information held by us about you will be among the assets transferred to the buyer or acquirer.
  • Other Staff Members. Other individuals within the company may have access to your information, subject to applicable legal requirements. Depending upon the type of processing and its purposes, your personal information may be shared with staff members within the Human Resources, Finance or IT Department, staff members in charge of the security of our facilities, your future supervisor, and your future supervisor’s supervisor.
  • Service Providers. We share your information with our contractors, vendors, and service providers that assist us with administering the recruitment process and/or provide services to us or on our behalf. For example, service providers may include, but are not limited to, administration providers, data storage or hosting providers, communication tools (e.g. WhatsApp) and recruitment agencies.
  • Other Third Parties. We may share certain information with third parties who provide professional services (such as attorneys, auditors, accountants, and management consultants), professional bodies, and regulatory authorities in the normal course of business.
  • Legal or Regulatory Requests and Investigations. We may disclose your information to third parties under the following circumstances (i) to comply with relevant laws or regulations, to respond to a court order, administrative or judicial process, such as a subpoena, warrant, discovery request, court order, or government audit; (ii) in response to lawful requests by public authorities (such as national security or law enforcement); and (iii) as necessary to establish, investigate exercise or defend against potential, threatened or actual litigation (such as adverse parties in litigation). We may also need to share your information with tax authorities, courts, regulators, the police, and other governmental authorities where we are required or permitted to do so by law.
  • Protection of the Company or Others. We may share your information where necessary to protect the company, including to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
  • Disclosures with Your Consent. We may ask to share your information with other unaffiliated third parties who are not described elsewhere in this Notice.

Transfer of Personal Information Outside Europe

The servers on which your personal information is stored are located in the United States. Talent Acquisition (“TA”) managers, team leaders, members of TELUS Digital’s sourcing, recruiting, hiring, HR and legal teams who participate in or supervise the recruitment process will have access to the servers and some of these personnel, may be themselves based outside Europe. Therefore, once you submit your application form, your personal information may be transferred outside the European Economic Area (“EEA”), even if you are applying for a European position. Further, your information will be made available to other companies in the TELUS Digital group with open positions for which you have applied. We not only seek your consent to this transfer, but we also have in place a Data Transfer Agreement, (based on the EU Standard Contractual Clauses), between each of our European companies and their affiliates outside of the EEA. The Agreement provides for any data transferred outside the EEA to TELUS Digital’s non-EU affiliates to be processed in compliance with EU data protection rules.

Note that the biometric personal information collected from EEA residents for purposes of the SAFE Tool will not be transferred outside the EEA.

If you would like more information about the transfer of your information or about the safeguards we put in place, please contact us using the details under the “Contact Information” section below. You may also request a copy of any Standard Contractual Clauses we use for the transfer of your data outside of the EEA, which includes the categories of information transferred by contacting us using the details under the “Contact Information” section below.

Your Rights in Relation to Your Personal Information

Some jurisdictions give you a right to make the following choices regarding your personal information:

  • Request access to and obtain a copy of the personal information we have about you, or confirmation that we have information about you, including information about how we process your personal information;

  • Request correction (or rectification) of any inaccurate or incomplete personal information we have about you;

  • Request erasure (or deletion) of your personal information, subject to certain limitations and exceptions;

  • Restrict or object to the processing of your personal information under certain circumstances; and

  • If applicable, request to receive access to your personal information in a portable, machine-readable format.

    • Under certain circumstances you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal information, including profiling, by us and we may be required to no longer process your personal information. This may include requesting human intervention in relation to an automated decision so that you can express your view and to contest the decision.

If we rely on your consent to process your personal information, you may revoke your consent to such processing at any given time.

Please note, not all these rights are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request. This may occur because the law permits or requires us to do so.

If you want to exercise any of the above rights, please contact us as indicated in the “Contact Information” section below. We do not discriminate against individuals that exercise state-conferred rights. Please note that in order to fulfil your request, we may need you to provide certain personal information to verify your identity. We may verify your identity in person, by phone call, or via email. Depending on your request, we will ask for information such as your name, your applicant ID, or the name of your direct supervisor. We may also ask you to provide a signed and declaration confirming your identity.

In some cases, you may designate an authorized agent to submit a request on your behalf to access, correct, or delete your personal information. To do so, you must (1) provide that authorized agent written, signed, and notarized permission to submit such request, and (2) verify your own identity directly with us.

If you are submitting a request on behalf of yourself or of another person, please contact us by:

  • Sending an email to: DPO.EU@telusdigitalcom

  • Completing an online request form at this link: https://submit-irm.trustarc.com/services/validation/7478848e-c349-4fb1-8f04-8d3d39c7ff3f

Security Measures

The various databases on which your data is stored have security features built into them and our vendors who supply the relevant software regularly test these and have data recovery systems in place in the unlikely event of a crash. Vendor personnel are not given access to your personal information. Only authorized personnel within the hiring, sourcing, recruiting, HR, or legal teams within the TELUS Digital group, (including TA managers and TA team leaders) can access the system. Their entry to the system is through individually-issued passwords and we have in place audit logs, encryption, intrusion detection software, anti-virus or malware protection and system integrity tools to further protect your data. Further information about the security features of our recruitment process can be obtained by emailing DPO.EU@telusdigital.com.

While we use reasonable efforts to protect your personal information, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any privacy or security event relating to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Data Retention

The personal information of all candidates will remain in the original CRM, our assessment platforms and stored on our Workday databases as described above as long as TELUS Digital reasonably needs it to comply with our legal obligations. To the extent it is relevant to the candidate’s employment, the data will be stored and processed for the purposes of their future employment with TELUS Digital. The personal information of unsuccessful candidates will be deleted, unless required for TELUS Digital’ legitimate purposes (for example in the case of litigation with the candidate), or by law.

Changes to this Notice

We may update or change this Notice from time to time. You can see when this Notice was last updated by referring to the date at the end of this Notice. To the extent we make material changes, the Notice that was in place at the time you submitted personal information to us will generally govern that information.

Contact Information

If you have any questions about this Privacy Notice, would like additional information, or make a request to exercise any of your rights, please contact us by:

  • Sending an email to: DPO.EU@telusdigital.com

  • Completing an online request form at this link: https://submit-irm.trustarc.com/services/validation/7478848e-c349-4fb1-8f04-8d3d39c7ff3f

If you are an applicant in the European Union and you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

Additional Information for California Residents

California law requires us to disclose the following additional information related to our privacy practices. If you are a California resident, this section applies to you in addition to the rest of this Notice:

Categories of Personal Information Collected and Disclosed. California law requires organizations to disclose whether certain categories of personal information are collected, “sold,” or disclosed for an organization’s “business purpose” (as those terms are defined under California law). We do not use third party cookies or similar tracking technologies that collect data over time and across different websites for purposes of targeted advertising with our applicant. We do not “sell” or “share” personal information about applicants (as such terms are defined under California law). The following describes the categories of personal information we collect and to whom we disclose such information for business purposes. Please note, in addition to the recipients identified below, we may disclose any of the categories of personal information we collect with government entities, as may be needed to comply with law or prevent illegal activity, and with professional services organizations such as auditors and law firms.

  • Identifiers

    • such as real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.

  • Disclosures for Business Purposes

    • Affiliates or subsidiaries

    • Business partners

    • Internet service providers

    • Operating systems and platforms

    • Other Service Providers

  • Other identifying information

    • such as physical characteristics or description, date of birth and signature.

  • Disclosures for Business Purposes

    • Affiliates or subsidiaries

    • Business partners

    • Other Service Providers

  • Health and safety information

    • such as health conditions (if relevant to your application), job restrictions, workplace illness and injury information, and health insurance policy information.

  • Disclosures for Business Purposes

    • Affiliates or subsidiaries

    • Other Service Providers

  • Characteristics of protected classifications under California or federal law,

    • such as age, race, color, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, pregnancy or childbirth and related medical conditions), veteran or military status to the extent disclosed by the applicant.

  • Disclosures for a Business Purposes

    • Affiliates or subsidiaries

    • Other Service Providers

  • Sensory information,

    • such as audio, electronic, visual, or similar information. This may include call monitoring and video surveillance and, in some cases, COVID-19 or other public health related temperature checks.

  • Disclosures for a Business Purposes

    • Affiliates or subsidiaries

    • Other Service Providers

  • Professional or employment-related information

    • such as work history, academic and professional qualifications, educational records, references, interview notes, job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records.

  • Disclosures for a Business Purposes

    • Affiliates or subsidiaries

    • Business partners

    • Other Service Providers

  • Inferences

    • drawn from any of the information listed above, such as profile or summary about a applicant's preferences, characteristics, attitudes, intelligence, abilities, and aptitudes.

  • Disclosures for a Business Purposes

    • Affiliates or subsidiaries

    • Business partners

    • Other Service Providers

California Sensitive Information Disclosure. Some of the personal information we collect as described above is considered “sensitive personal information” under California law. We collect the following categories of sensitive personal information (as defined under California law): Social security, driver’s license, state identification card, or passport number; Racial or ethnic origin, religious, or philosophical beliefs, or union membership; Biometric information for the purpose of uniquely identifying an individual; Information concerning health; and Information concerning sexual orientation. This information is collected in order to administer your relationship with us, including fulfilling any obligation that we have to determine eligibility for employment; conduct background checks (where permitted by applicable law); comply with applicable laws and regulations; manage and monitor access to TELUS Digital facilities, equipment, and systems; investigate and enforce compliance with and potential breaches of Digital’s internal policies and procedures; and exercise or defend the legal rights of TELUS Digital and its employees and affiliates, customers, contractors, and agents.  Note that we do not use such information for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal information for purposes of cross-context behavioral advertising.

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Avis de Confidentialité des Candidats

Merci de l'intérêt que vous portez à postuler pour un poste chez TELUS Numérique (anciennement TELUS International) ou l'une de nos sociétés du groupe (collectivement, "TELUS Numérique," "nous," "notre," ou "nos"). Avant de soumettre votre candidature, veuillez lire cet avis ("Avis"), qui explique pourquoi nous avons besoin des informations collectées tout au long de votre processus de candidature, comment nous collectons, utilisons, maintenons, sécurisons et divulguons vos informations personnelles. Cet Avis décrit vos droits et choix en ce qui concerne vos informations personnelles, et comment vous pouvez nous contacter pour obtenir des réponses à vos questions.

Cet Avis s'applique à tous les candidats postulant pour un poste chezTELUS Numérique(collectivement, "candidat," ou "vous"). Si vous avez des questions ou besoin d'accéder à cet Avis dans un format alternatif en raison d'un handicap, veuillez contacter ti_gic_ta@telusdigital.com.

Quelles informations personnelles vous demandons-nous de fournir ?

Les informations personnelles que nous recueillons dans le formulaire de candidature sont utilisées pour nous aider à évaluer votre adéquation aux postes pour lesquels vous postulez et à gérer le processus de recrutement. Aux fins de cet Avis, "informations personnelles" signifie toute information vous concernant, qu'elle soit conservée sur papier, électroniquement ou dans tout autre format.

Ci-dessous, vous trouverez des exemples des catégories d'informations personnelles que nous pouvons collecter et comment nous traitons ces informations.

  • Informations d'identification

    • Nom, date de naissance, numéro d'identification du candidat, numéro d'identification émis par le gouvernement (par exemple, numéro de permis de conduire, carte d'identité d'État, passeport, numéro d'identification national, document tribal amérindien, certificat de naissance, numéro de sécurité sociale, etc.), y compris les informations intégrées dans la zone de lecture automatique (Machine Readable Zone), statut de résidence et de permis de travail, et autres documents similaires utilisés pour vérifier l'éligibilité au travail.

    • Nous traitons ce type d'informations pour nos objectifs commerciaux légitimes, y compris l'administration générale des ressources humaines et afin de respecter nos obligations légales, telles que les lois de vérification de l'éligibilité à l'emploi, l'authentification de l'identité et la prévention de la fraude.

  • Informations de contact

    • Adresse personnelle, numéro(s) de téléphone, adresse(s) e-mail, coordonnées du bénéficiaire et des contacts d'urgence, ainsi que d'autres informations de contact similaires.

    • Nous traitons ce type d'informations pour nos objectifs commerciaux légitimes, tels que réviser, évaluer, recruter, considérer ou autrement gérer les candidats et postulants, et pour vous contacter en relation avec votre candidature.

  • Informations liées à la santé

    • Informations sur les conditions médicales liées au travail qui affectent votre capacité à exercer vos fonctions avec ou sans aménagement raisonnable, et informations sur la santé et les maladies concernant les motifs d'absences du travail.

    • Nous traitons ce type d'informations pour nos objectifs commerciaux légitimes (lorsque cela est permis et conformément à la loi applicable), y compris pour déterminer votre aptitude à exercer vos fonctions avec ou sans aménagement raisonnable, gérer les absences du travail, et respecter les obligations légales liées à la santé et à la sécurité.

  • Données démographiques

    • Veuillez noter qu'en vertu de certaines lois fédérales et lois locales, nous sommes tenus de collecter et de déclarer certaines données démographiques sur la main-d'œuvre aux agences gouvernementales fédérales, étatiques et/ou locales pour veiller au respect des droits civils. La soumission de ces informations est volontaire. Cela inclut la date de naissance et le genre, ainsi que des informations personnelles plus sensibles telles que les informations relatives à l'origine raciale et ethnique, les croyances religieuses, politiques ou philosophiques, et l'appartenance à un syndicat. Nous pouvons également vous demander de vous identifier volontairement si vous appartenez à des catégories protégées supplémentaires (statut de handicap, orientation sexuelle, statut de vétéran, etc.), afin de promouvoir la diversité, l'équité et l'inclusion au sein de l'entreprise.

    • Nous traitons ce type d'informations pour diverses raisons, et cela varie selon les juridictions dans lesquelles nous opérons. Dans certaines juridictions, nous sommes tenus de collecter et de déclarer certaines données démographiques sur la main-d'œuvre aux agences gouvernementales fédérales, étatiques et/ou locales. Nous traitons également ce type d'informations pour nos objectifs commerciaux légitimes (lorsque cela est permis et conformément à la loi applicable), y compris pour promouvoir la diversité, l'équité et l'inclusion au sein de l'entreprise.

  • Recruitment

    • Informations sur le parcours éducatif et professionnel, telles que les qualifications académiques et professionnelles, l'éducation, le CV, les lettres de recommandation, les notes d'entretien, l'historique de crédit et les antécédents judiciaires (utilisés aux fins de vérification des antécédents et de contrôle, lorsque cela est permis et conformément à la loi applicable).

    • Nous traitons ce type d'informations pour nos objectifs commerciaux légitimes, y compris déterminer l'éligibilité à l'embauche, vérifier les références et les qualifications, et prendre des décisions commerciales relatives à votre recrutement ou emploi. Nous traitons également ces informations aux fins de vérification des antécédents et de contrôle pour répondre aux exigences statutaires ou réglementaires.

  • Qualifications et formation

    • Nous collectons des informations auprès des individus concernant la formation qu'ils ont reçue. Lorsque cela s'applique, nous recueillons également des informations relatives aux licences, certifications et compétences linguistiques.

    • Nous traitons ce type d'informations pour nos objectifs commerciaux légitimes, y compris pour nous assurer que nous avons un personnel approprié et pour enregistrer les qualifications des candidats, et dans certains cas, pour répondre aux exigences statutaires ou réglementaires.

  • Vidéo, Voix et Images

    • Informations audiovisuelles, telles que des photographies, des images vidéo comme la télévision en circuit fermé (CCTV) dans le cadre d'un processus d'entretien à distance ou sur site.

    • Nous traitons ce type d'informations pour nos objectifs commerciaux légitimes, pour l'authentification de l'identité, la vérification et la prévention de la fraude, y compris pendant le processus de recrutement virtuel.

  • Reconnaissance faciale

    • Nous pouvons collecter des informations biométriques vous concernant à travers de l'utilisation d'un outil de reconnaissance faciale dans le cadre de votre entretien d'embauche mené à distance.

    • Nous traitons ce type d'information sur la base de votre consentement explicite et conformément aux lois sur la protection de la vie privée applicables.

    • Veuillez vous référer à notre Avis d'Information Biométrique et Demande de Consentement pour plus d'informations.

Comment nous collectons vos informations personnelles

Le plus fréquemment, nous collectons des informations personnelles directement auprès de vous, y compris à travers du processus de candidature et de recrutement.

Dans certains cas, nous collectons également des informations personnelles vous concernant auprès de tiers, tels que des agences de recrutement, d’anciens employeurs, des références personnelles et professionnelles ou des sources publiques. Par exemple, dans la mesure permise par la loi, nous pouvons collecter des informations à partir de sources publiques sur les réseaux sociaux, telles que votre profil LinkedIn. Nous pouvons également effectuer des vérifications des antécédents légales, dans la mesure permise par la loi, par l'intermédiaire d'un prestataire tiers pour obtenir des informations sur vos antécédents éducatifs, professionnels, financiers et/ou criminels. Avant de procéder à une vérification des antécédents, un formulaire distinct de reconnaissance et d'autorisation vous sera fourni.

Si vous ne fournissez pas certaines informations personnelles lorsqu'elles sont demandées, nous pourrions être dans l’impossibilité de respecter nos obligations légales relatives au processus de recrutement.

Que se passe-t-il avec votre formulaire de candidature et les données d'accompagnement une fois que vous les soumettez ?

Le formulaire de candidature et les informations personnelles que vous avez fournies seront initialement conservés dans une base de données CRM stockée sur un système de serveur cloud sécurisé, opéré par un prestataire tiers, actuellement Avature. La candidature sera ensuite évaluée par l'équipe de recrutement, soutenue par des outils automatisés qui nous aident à vous fournir une réponse plus rapidement sur la manière dont les exigences du poste correspondent à vos compétences.Certaines informations personnelles des candidats potentiellement retenus seront transférées vers une plateforme d’évaluation sécurisée opéré par SHL (le reste restant pour l'instant dans la base de données CRM d'origine) et ces candidats seront invités à participer à une série de tests en ligne pour évaluer leurs compétences pertinentes. Les résultats de ces tests, utilisant un système automatisé, seront envoyés à l’équipe de recrutement et les candidats retenus recevront une offre d’emploi. Les informations personnelles des candidats qui acceptent une offre d’emploi seront transférées dans notre base de données sécurisée, stockée sur le cloud, Workday. En soumettant ce formulaire, vous consentez à recevoir des campagnes par e-mail concernant les postes disponibles et, avec votre consentement explicite supplémentaire, nous pourrions vous contacter par SMS.

Lors du processus d'entretien, nous utilisons également un outil de prévention des fraudes appelé SAFE Tool. Le SAFE Tool utilise la technologie de reconnaissance faciale pour aider TELUS Numériqueà vérifier que le candidat ayant soumis une candidature est la même personne qui assiste à un entretien virtuel. Lorsque le SAFE Tool identifie un candidat potentiellement frauduleux, il signalera le problème à l'équipe d'Acquisition de Talents de TELUS Numériquequi procèdera alors à une confirmation manuelle de l'évaluation du SAFE Tool. Le refus du candidat de fournir son consentement n'entraînera pas son exclusion du processus de candidature. À la place, la photo de référence et l'instantané vidéo du candidat seront examinés manuellement par l'équipe d'Acquisition de Talents de TELUS Numérique

Comment nous partageons vos informations personnelles

En plus des situations spécifiques mentionnées ailleurs dans cet Avis, nous partageons vos informations personnelles dans les situations suivantes, lorsque cela est permis ou requis par la loi applicable :

  • Filiales. Nous partageons vos informations avec nos filiales et sociétés affiliées dans le cadre de nos opérations commerciales courantes.
  • Transactions Commerciales. Nous pouvons partager vos informations avec un acheteur potentiel (ainsi que ses agents et conseillers) dans le cadre de toute proposition de fusion, d'acquisition ou de toute forme de vente ou de transfert de certains ou de la totalité de nos actifs (y compris en cas de réorganisation, de dissolution ou de liquidation). Dans ce cas, les informations personnelles que nous détenons à votre sujet feront partie des actifs transférés à l'acheteur ou à l'acquéreur.
  • Autres membres du personnel. D'autres individus au sein de l'entreprise peuvent avoir accès à vos informations, sous réserve des exigences légales applicables. Selon le type de traitement et ses finalités, vos informations personnelles peuvent être partagées avec des membres du personnel des départements des ressources humaines, des finances ou des technologies de l'information, des membres du personnel en charge de la sécurité de nos installations, votre futur superviseur et le superviseur de votre futur superviseur.
  • Fournisseurs de services. Nous partageons vos informations avec nos contractants, fournisseurs et prestataires de services qui nous aident à gérer le processus de recrutement et/ou nous fournissent des services ou agissent en notre nom. Par exemple, les prestataires de services peuvent inclure, mais ne sont pas limités à, des prestataires d'administration, des fournisseurs de stockage ou d'hébergement de données, des outils de communication (par exemple, WhatsApp) et des agences de recrutement.
  • Autres tiers. Nous pouvons partager certaines informations avec des tiers qui fournissent des services professionnels (tels que des avocats, des auditeurs, des comptables et des consultants en gestion), des organismes professionnels et des autorités de régulation dans le cadre normal de nos activités.
  • Demandes légales ou réglementaires et investigations. Nous pouvons divulguer vos informations à des tiers dans les circonstances suivantes : (i) pour se conformer aux lois ou règlements pertinents, répondre à une ordonnance du tribunal, à une procédure administrative ou judiciaire, comme une citation à comparaître, un mandat, une demande de communication de documents, une ordonnance judiciaire ou un audit gouvernemental ; (ii) en réponse à des demandes légitimes d'autorités publiques (telles que la sécurité nationale ou les forces de l'ordre) ; et (iii) si nécessaire, pour établir, effectuer des investigations ou défendre contre des litiges potentiels, menacés ou réels (tels que des parties adverses dans un litige). Nous pouvons également être amenés à partager vos informations avec les autorités fiscales, les tribunaux, les régulateurs, la police et d'autres autorités gouvernementales lorsque la loi nous y oblige ou nous y autorise.
  • Protection de l'entreprise ou d'autrui. Nous pouvons partager vos informations si nécessaire pour protéger l'entreprise, y compris pour investiguer, prévenir ou prendre des mesures concernant des activités illégales potentielles, des fraudes suspectées, la sécurité des personnes ou des biens, ou une violation de nos politiques.
  • Divulgations avec votre consentement. Nous pouvons vous demander de partager vos informations avec d'autres tiers non affiliés qui ne sont pas décrits ailleurs dans cet Avis.

Transfert d'informations personnelles en dehors de l'Europe

Les serveurs sur lesquels vos informations personnelles sont stockées sont situés aux États-Unis. Les responsables de l'acquisition de talents ("TA"), les chefs d'équipe, les membres des équipes de sourcing, de recrutement, d'embauche, de ressources humaines et juridiques de TELUS Numériquequi participent ou supervisent le processus de recrutement auront accès aux serveurs, et certains de ces employés peuvent eux-mêmes être basés en dehors de l'Europe. Par conséquent, une fois que vous soumettez votre formulaire de candidature, vos informations personnelles peuvent être transférées en dehors de l'Espace Économique Européen ("EEE"), même si vous postulez pour un poste en Europe. De plus, vos informations seront mises à la disposition d'autres entreprises du groupe TELUS Numériqueayant des postes vacants pour lesquels vous avez postulé. Nous ne cherchons pas seulement à obtenir votre consentement pour ce transfert, mais nous avons également mis en place un Accord de Transfert de Données (basé sur les Clauses Contractuelles Types de l'UE) entre chacune de nos entreprises européennes et leurs affiliés en dehors de l'EEE. L'Accord prévoit que toutes les données transférées en dehors de l'EEE vers les affiliés non européennes de TELUS Numériquesoient traitées en conformité avec les règles de protection des données de l'UE.

Veuillez noter que les informations biométriques personnelles collectées auprès des résidents de l'EEE dans le cadre de la SAFE Tool ne seront pas transférées en dehors de l'EEE.

Si vous souhaitez obtenir plus d'informations sur le transfert de vos informations ou sur les mesures de protection que nous avons mises en place, veuillez nous contacter en utilisant les coordonnées fournies dans la section “Informations de contact” ci-dessous. Vous pouvez également demander une copie des les Clauses Contractuelles Types que nous utilisons pour le transfert de vos données en dehors de l'EEE, y compris les catégories d'informations transférées, en nous contactant en utilisant les coordonnées fournies dans la section “Informations de contact” ci-dessous.

Vos droits en relation avec vos informations personnelles

Certaines juridictions vous accordent le droit de faire les choix suivants concernant vos informations personnelles :

  • Demander l'accès à et obtenir une copie des informations personnelles que nous détenons à votre sujet, ou une confirmation que nous possédons des informations vous concernant, y compris des informations sur la manière dont nous traitons vos informations personnelles ;

  • Demander la correction (ou rectification) de toute information personnelle inexacte ou incomplète que nous possédons à votre sujet ;

  • Demander l'effacement (ou la suppression) de vos informations personnelles, sous réserve de certaines limitations et exceptions ;

  • Restreindre ou vous opposer au traitement de vos informations personnelles dans certaines circonstances ; et

  • Si nécessaire, demander à recevoir l'accès à vos informations personnelles dans un format portable et lisible par machine.

    • Dans certaines circonstances, vous avez le droit de vous opposer, pour des motifs tenant à votre situation particulière, à tout moment au traitement de vos informations personnelles, y compris le profilage, par nous, et il se peut que nous soyons tenus de ne plus traiter vos informations personnelles. Cela peut inclure la demande d'une intervention humaine par rapport à une décision automatisée afin que vous puissiez exprimer votre point de vue et contester la décision.

Si nous basons le traitement de vos informations personnelles sur votre consentement, vous pouvez révoquer votre consentement à ce traitement à tout moment.

Veuillez noter que tous ces droits ne sont pas absolus et qu'ils ne s'appliquent pas dans toutes les circonstances. Dans certains cas, nous pouvons limiter ou refuser votre demande. Cela peut se produire car la loi nous le permet ou nous l'exige.

Si vous souhaitez exercer l'un des droits mentionnés ci-dessus, veuillez nous contacter comme indiqué dans la section "Informations de contact" ci-dessous. Nous ne discriminons pas les personnes qui exercent leurs droits conférés par l'État. Veuillez noter que pour répondre à votre demande, nous pourrions avoir besoin que vous fournissiez certaines informations personnelles afin de vérifier votre identité. Nous pourrions vérifier votre identité en personne, par appel téléphonique ou par e-mail. Selon votre demande, nous vous demanderons des informations telles que votre nom, votre identifiant de candidat ou le nom de votre superviseur direct. Nous pourrions également vous demander de fournir une déclaration signée confirmant votre identité.

Dans certains cas, vous pouvez désigner un agent autorisé pour soumettre une demande en votre nom afin d'accéder à, corriger ou supprimer vos informations personnelles. Pour cela, vous devez (1) fournir à cet agent autorisé une autorisation écrite, signée et notariée pour soumettre cette demande, et (2) vérifier votre propre identité directement auprès de nous.

Si vous soumettez une demande en votre nom ou au nom d'une autre personne, veuillez nous contacter par :

  • Envoyer un e-mail à : DPO.EU@telusdigital.com

  • Remplir un formulaire de demande en ligne à ce lien : https://submit-irm.trustarc.com/services/validation/7478848e-c349-4fb1-8f04-8d3d39c7ff3f

Mesures de sécurité

Les différentes bases de données dans lesquelles vos données sont stockées possèdent de fonctionnalités de sécurité intégrées, et nos fournisseurs de logiciels concernés testent régulièrement ces fonctionnalités et disposent de systèmes de récupération des données en cas de défaillance, bien que cela soit peu probable. Le personnel des fournisseurs n'a pas accès à vos informations personnelles.

Seul le personnel autorisé des équipes d'embauche, de sourcing, de recrutement, des ressources humaines ou des équipes juridiques du groupe TELUS Numérique(y compris les responsables et les chefs d'équipe TA) peut accéder au système. Leur accès au système se fait à travers des mots de passe attribués individuellement, et nous disposons de registres d'audit, de cryptage, de logiciels de détection d'intrusion, de protection antivirus ou contre les malwares et d'outils d'intégrité du système pour protéger davantage vos données. Pour obtenir plus d'informations sur les fonctionnalités de sécurité de notre processus de recrutement, vous pouvez envoyer un e-mail à DPO.EU@telusdigital.com.

Bien que nous déployions des efforts raisonnables pour protéger vos informations personnelles, nous ne pouvons garantir la sécurité de vos informations personnelles. Dans le cas où nous serions tenus par la loi de vous informer de tout événement lié à la confidentialité ou à la sécurité de vos informations personnelles, nous pourrions vous en avertir par voie électronique, par écrit ou par téléphone, si la loi nous y autorise.

Conservation des données

Les informations personnelles de tous les candidats resteront dans le CRM d'origine, nos plateformes d'évaluation et seront stockées dans nos bases de données Workday comme décrit ci-dessus tant que TELUS Numériqueen aura raisonnablement besoin pour respecter nos obligations légales. Dans la mesure où cela est pertinent pour l'emploi du candidat, les données seront stockées et traitées aux fins de son futur emploi chez TELUS Numérique . Les informations personnelles des candidats non retenus seront supprimées, sauf si elles sont nécessaires pour des raisons légitimes de TELUS Numériqueal (par exemple en cas de litige avec le candidat) ou si la loi l'exige.

Modifications de cet avis

Nous pouvons mettre à jour ou modifier cet Avis de temps à autre. Vous pouvez voir la date de la dernière mise à jour de cet Avis en vous référant à la date à la fin de ce document. Dans la mesure où nous apportons des modifications substantielles, l'Avis en vigueur au moment où vous nous avez soumis des informations personnelles régira généralement ces informations.

Informations de contact

Si vous avez des questions concernant cet Avis de Confidentialité, si vous souhaitez obtenir des informations supplémentaires ou faire une demande pour exercer l'un de vos droits, veuillez nous contacter par :

  • Envoyer un e-mail à : DPO.EU@Telusinternational.com

  • Remplir un formulaire de demande en ligne à ce lien : https://submit-irm.trustarc.com/services/validation/7478848e-c349-4fb1-8f04-8d3d39c7ff3f

Si vous êtes un candidat dans l'Union Européenne et que vous n'êtes pas satisfait de notre réponse, vous avez le droit de déposer une plainte auprès de l'autorité de protection des données de votre juridiction.

Informations supplémentaires pour les résidents de Californie

La législation californienne nous oblige à divulguer les informations supplémentaires suivantes relatives à nos pratiques de confidentialité. Si vous êtes un résident de Californie, cette section s'applique à vous en pls du reste de cet Avis :

Catégories d'informations personnelles collectées et divulguées. La législation californienne exige que les organisations divulguent si certaines catégories d'informations personnelles sont collectées, "vendues" ou divulguées pour une "finalité commerciale" (tels que ces termes sont définis par la loi californienne). Nous n'utilisons pas de cookies tiers ou de technologies de suivi similaires qui collectent des données au fil du temps et sur différents sites web à des fins de publicité ciblée avec nos candidats. Nous ne "vendons" ni ne "partageons" les informations personnelles des candidats (tels que ces termes sont définis par la loi californienne). Ce qui suit décrit les catégories d'informations personnelles que nous collectons et à qui nous divulguons ces informations à des fins commerciales. Veuillez noter qu'en plus des destinataires identifiés ci-dessous, nous pouvons divulguer n'importe laquelle des catégories d'informations personnelles que nous collectons à des entités gouvernementales, si cela est nécessaire pour nous conformer à la loi ou prévenir des activités illégales, ainsi qu'à des organisations de services professionnels comme les auditeurs et les cabinets d'avocats.

  • Identifiants, tels que le nom réel, alias, adresse postale, identifiant personnel unique, identifiant en ligne, adresse e-mail, nom de compte ou autres identifiants similaires.

    • Divulgations à des Fins Commerciales

      • Filiales ou sociétés affiliées
      • Partenaires commerciaux
      • Fournisseurs de services Internet
      • Systèmes d'exploitation et plateformes
      • Autres prestataires de services

  • Autres informations d'identification, telles que caractéristiques physiques ou description, date de naissance et signature.

    • Divulgations à des Fins Commerciales

      • Filiales ou sociétés affiliées
      • Partenaires commerciaux
      • Autres prestataires de services

  • Informations sur la santé et la sécurité, telles que les conditions de santé (si pertinentes pour votre candidature), les restrictions de travail, les informations sur les maladies et les blessures sur le lieu de travail, et les informations sur la police d'assurance santé.

    • Divulgations à des Fins Commerciales

      • Filiales ou sociétés affiliées
      • Autres prestataires de services

  • Caractéristiques de classifications protégées en vertu de la loi californienne ou fédérale, telles que l'âge, la race, la couleur, l'origine nationale, la citoyenneté, la religion ou les croyances, l'état civil, la condition médicale, le handicap physique ou mental, le sexe (y compris le genre, la grossesse ou l'accouchement et les conditions médicales associées), le statut de vétéran ou militaire dans la mesure où cela est divulgué par le candidat.

    • Divulgations à des Fins Commerciales

      • Filiales ou sociétés affiliées
      • Autres prestataires de services

  • Informations sensorielles, telles que des informations audio, électroniques, visuelles ou similaires. Cela peut inclure la surveillance des appels et la vidéosurveillance et, dans certains cas, les contrôles de température liés au COVID-19 ou à d'autres questions de santé publique.

    • Divulgations à des Fins Commerciales

      • Filiales ou sociétés affiliées
      • Autres prestataires de services

  • Informations professionnelles ou liées à l'emploi, telles que l'historique de travail, les qualifications académiques et professionnelles, les dossiers éducatifs, les références, les notes d'entretien, l'intitulé du poste, la position, les dates d'embauche, la rémunération, les dossiers de performance et de discipline, ainsi que les dossiers de congés payés et d'absences pour maladie.

    • Divulgations à des Fins Commerciales

      • Filiales ou sociétés affiliées
      • Partenaires commerciaux
      • Autres prestataires de services

  • Inférences tirées de l'une des informations listées ci-dessus, telles que le profil ou résumé concernant les préférences, caractéristiques, attitudes, intelligence, compétences et aptitudes d'un candidat.

    • Divulgations à des Fins Commerciales

      • Filiales ou sociétés affiliées
      • Partenaires commerciaux
      • Autres prestataires de services
Divulgation d'Informations Sensibles en Californie. Certaines des informations personnelles que nous collectons, comme décrit ci-dessus, sont considérées comme des "informations personnelles sensibles" en vertu de la loi californienne. Nous collectons les catégories suivantes d'informations personnelles sensibles (telles que définies par la loi californienne) : numéro de sécurité sociale, de permis de conduire, de carte d'identification d'État ou de passeport ; origine raciale ou ethnique, croyances religieuses ou philosophiques, ou appartenance syndicale ; informations biométriques dans le but d’identifier de manière unique un individu ; informations concernant la santé ; et informations concernant l'orientation sexuelle. Ces informations sont collectées afin de gérer votre relation avec nous, y compris pour remplir toute obligation que nous avons de déterminer l'admissibilité à l'emploi ; effectuer des vérifications d'antécédents (lorsque cela est autorisé par la loi applicable) ; se conformer aux lois et réglementations applicables ; gérer et surveiller l'accès aux installations, équipements et systèmes deTELUS Numérique; investiguer et faire respecter la conformité ainsi que les potentielles violations des politiques et procédures internes de TELUS Numérique; et exercer ou défendre les droits légaux deTELUS Numériqueet de ses employés et affiliés, clients, sous-traitants et agents. Veuillez noter que nous n'utilisons pas ces informations à des fins non identifiées dans la Section 1798.121 de la California Privacy Rights Act. Nous ne "vendons" ni ne "partageons" les informations personnelles sensibles à des fins de publicité comportementale intercontextuelle.

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Aviso de Privacidad para Aplicantes

Gracias por su interés en postularse para un puesto en TELUS Digital (anteriormente TELUS International) o en una de nuestras empresas del grupo (colectivamente, "TELUS Digital", "nosotros", "nuestro" o "nos"). Antes de enviar su solicitud, lea este aviso ("Aviso"), el cual explica la razón la que necesitamos la información recopilada durante su proceso de solicitud, la forma en que recopilamos, usamos, mantenemos, aseguramos y divulgamos su información personal. Este Aviso describe sus derechos y las decisiones que puede tomar con respecto a su información personal, y cómo puede contactarnos para obtener respuestas a sus preguntas.

Este Aviso se aplica a todos los candidatos que solicitan un puesto en TELUS Digital (colectivamente, "candidato" o "usted"). Si tiene alguna pregunta o necesita acceder a este Aviso en un formato alternativo debido a una discapacidad, comuníquese con ti_gic_ta@telusdigital.com.

¿Qué Información Personal Le Solicitan Proporcionar?

La información personal que solicitamos en el formulario de solicitud se usa para ayudarnos a evaluar su idoneidad para los puestos a los que se está postulando y para gestionar el proceso de reclutamiento. A los efectos de este Aviso, "información personal" significa cualquier información sobre usted, independientemente del formato en el que esté, sea este de si se mantiene en formato papel, electrónico o cualquier otro formato. A continuación se presentan ejemplos de las categorías de información personal que podemos recopilar y cómo procesamos dicha información.

  • Información de Identificación

    • Tipo de Información: Nombre, fecha de nacimiento, número de identificación del solicitante, número de identificación emitido por el gobierno (por ejemplo, número de licencia de conducir, tarjeta de identificación estatal, pasaporte, número de identificación nacional, documento tribal nativo americano, certificado de nacimiento, número de seguro social, etc.), incluyendo información incrustada en la zona de lectura mecánica, estado de residencia y permiso de trabajo, y otros documentos similares utilizados para verificar la elegibilidad laboral.
    • Propósito Principal para la Recopilación y Uso de la Información: Procesamos este tipo de información para nuestros legítimos propósitos comerciales, incluida la administración general de recursos humanos y para cumplir con las obligaciones legales, como las leyes de verificación de elegibilidad de empleo, autenticación de identidad y prevención de fraude.

  • Información de Contacto

    • Tipo de Información Dirección de residencia, número(s) de teléfono, dirección(es) de correo electrónico, detalles del beneficiario y contacto de emergencia, y otra información de contacto similar.
    • Propósito Principal para la Recopilación y Uso de la Información: Procesamos este tipo de información para nuestros legítimos propósitos comerciales, tales como revisar, evaluar, reclutar, considerar o de otra manera gestionar a los solicitantes y candidatos, y para contactarle en relación con su solicitud.

  • Información Relacionada con la Salud

    • Tipo de Información: Información sobre condiciones médicas relacionadas con el trabajo que impacten su capacidad para desempeñar su trabajo con o sin necesidad de dotacion de recursos razonables, e información relacionada con la salud y enfermedades vinculadas a las razones para ausencias laborales.
    • Propósito Principal para la Recopilación y Uso de la Información: Procesamos este tipo de información para nuestros legítimos propósitos comerciales (donde sea permisible y de acuerdo con la ley aplicable), incluyendo determinar su aptitud para realizar sus funciones laborales con o sin necesidad de dotación de recursos razonables, gestionar ausencias laborales y cumplir con las obligaciones legales relacionadas con la salud y la seguridad.

  • Datos Demográficos

    • Tipo de Información: Note que, bajo leyes federales y algunas locales, estamos obligados a recopilar y reportar ciertos datos demográficos del equipo de trabajo a agencias gubernamentales federales, estatales y/o locales para fines de cumplimiento de derechos civiles. La entrega de esta información es voluntaria por su parte. Esto incluye fecha de nacimiento y género, así como información personal más sensible, incluyendo información relacionada con origen racial y étnico, creencias religiosas, políticas o filosóficas, y membresía en sindicatos. También podemos pedirle que se identifique voluntariamente si pertenece a clases protegidas adicionales (estatus de discapacidad, orientación sexual, estatus de veterano, etc.) para promover la diversidad, equidad e inclusión dentro de la empresa.
    • Propósito Principal para la Recopilación y Uso de la Información: Procesamos este tipo de información por diversas razones, y esto varía en las diferentes jurisdicciones en las que operamos. En algunas jurisdicciones, estamos obligados a recopilar y reportar ciertos datos demográficos a agencias gubernamentales. También procesamos este tipo de información para nuestros legítimos propósitos comerciales (donde sea permisible y de acuerdo con la ley aplicable), incluyendo promover la diversidad, equidad e inclusión dentro de la empresa.

  • Reclutamiento

    • Tipo de Información: Información sobre antecedentes educativos y profesionales, como calificaciones académicas y profesionales, educación, CV/Resumen, cartas de referencia, notas de entrevistas, historial crediticio y datos de antecedentes penales (utilizados para verificación y evaluación de antecedentes donde sea permisible y de acuerdo con la ley aplicable).
    • Propósito Principal para la Recopilación y Uso de la Información Procesamos este tipo de información para nuestros legítimos propósitos comerciales, incluyendo determinar la elegibilidad para la contratación, verificar referencias y calificaciones, y tomar decisiones comerciales sobre su reclutamiento o empleo. También procesamos información para verificación y evaluación de antecedentes para cumplir con los requisitos legales o reglamentarios.

  • Calificaciones y Entrenamiento

    • Tipo de Información: Recopilamos información de individuos sobre el entrenamiento que han recibido. Cuando sea aplicable, también recopilamos información relacionada con licencias, certificaciones y habilidades lingüísticas.
    • Propósito Principal para la Recopilación y Uso de la Información: Propósito Principal para la Recopilación y Uso de la Información - item content

  • Video, Voz e Imágenes

    • Tipo de Información: Información audiovisual, como fotografías, imágenes de video como televisión de circuito cerrado (CCTV) como parte de un proceso de entrevista en remoto o en persona.
    • Propósito Principal para la Recopilación y Uso de la Información: Procesamos este tipo de información para nuestros legítimos propósitos comerciales en la autenticación, verificación y prevención de fraude, incluyendo durante el proceso de reclutamiento virtual.

  • Reconocimiento Facial

    • Tipo de Información: Podemos recopilar información biométrica sobre usted utilizando una herramienta de reconocimiento facial en el contexto de su entrevista laboral realizada y conducida en forma remota.
    • Propósito Principal para la Recopilación y Uso de la Información: Procesamos este tipo de información con su consentimiento explícito y de acuerdo con las leyes de privacidad aplicables.

Cómo Recopilamos su Información Personal

Generalmente, recopilamos información personal de usted directamente, incluyendo a través del proceso de solicitud y reclutamiento. En algunos casos, también recopilamos información personal sobre usted de terceros, como agencias de empleo, ex empleadores y referencias personales y profesionales, o fuentes públicas. Por ejemplo, en la medida permitida por la ley, podemos recopilar información de fuentes públicas como su perfil de LinkedIn. También podemos realizar investigaciones de antecedentes legales, en la medida permitida por la ley, a través de un proveedor de terceros para obtener información sobre su educación, , empleo anterior, historial crediticio y/o antecedentes penales. Antes de llevar a cabo una investigación de antecedentes, se le proporcionará un formulario de reconocimiento y autorización separado.

Si no proporciona cierta información personal cuando se le solicite, es posible que no podamos cumplir con nuestras obligaciones legales en relación con el proceso de reclutamiento.

¿Qué Sucede con su Formulario de Solicitud y los Datos de Apoyo una vez que lo Envie?

El formulario de solicitud y la información personal incluida inicialmente se guardarán en una base de datos CRM almacenada en un sistema de servidor en la nube seguro operado por un proveedor externo, actualmente Avature. La solicitud será evaluada por el equipo de contratación con el apoyo de herramientas automatizadas que nos ayudan a darle una respuesta más rápida sobre cómo los requisitos del puesto se relacionan con sus habilidades. Cierta información personal de los solicitantes considerados potencialmente adecuados se transferirá a una plataforma de evaluación segura operada por SHL, (el resto permanecerá en la base de datos original de CRM por el momento) y esos candidatos serán invitados a participar en una serie de pruebas en línea para evaluar habilidades relevantes. Los resultados de esas pruebas, utilizando un sistema automatizado, se enviarán al equipo de contratación y los solicitantes exitosos recibirán una oferta de trabajo. La información personal de los solicitantes que acepten una oferta de trabajo se transferirá a nuestra base de datos Workday en la nube segura. Al enviar este formulario, usted consiente recibir campañas de correo electrónico relacionadas con puestos disponibles y, con su consentimiento explícito adicional, podríamos contactarlo vía SMS.

Durante el proceso de entrevista, también utilizamos una herramienta de prevención de fraude llamada SAFE Tool. SAFE Tool utiliza tecnología de reconocimiento facial para ayudar a TELUS Digital a verificar que el solicitante que presentó una solicitud sea la misma persona que asiste a una entrevista virtual. Donde la herramienta SAFE identifique a un posible solicitante fraudulento, marcará el problema para el equipo de adquisición de talento de TELUS Digital, quienes luego confirmarán manualmente la evaluación de la herramienta SAFE. La negativa del solicitante a proporcionar consentimiento no llevará a la exclusión del proceso de solicitud. En su lugar, la foto de referencia y el video del solicitante serán revisados manualmente por el equipo de adquisición de talento de TELUS Digital.

Cómo Compartimos su Información Personal

Además de las situaciones específicas expresadas en este Aviso, compartimos su información personal en las siguientes situaciones, donde esté permitido o requerido por la ley aplicable:

  • Afiliados. Compartimos su información con nuestras subsidiarias y afiliados en el curso de nuestras operaciones comerciales normales.
  • Transacciones Comerciales. Podemos compartir su información con un posible comprador (y sus agentes y asesores) en relación con cualquier propuesta de fusión, adquisición o cualquier forma de venta o transferencia de algunos o todos nuestros activos (incluyendo en el evento de una reorganización, disolución o liquidación), en cuyo caso la información personal que tenemos sobre usted será uno de los activos transferidos al comprador o adquiriente.
  • Otros Miembros del Personal. Otros individuos dentro de la empresa pueden tener acceso a su información, sujetos a los requisitos legales aplicables. Dependiendo del tipo de procesamiento y sus propósitos, su información personal puede ser compartida con miembros del personal dentro de los departamentos de Recursos Humanos, Finanzas o TI, miembros del personal encargados de la seguridad de nuestras instalaciones, su futuro supervisor y el supervisor de su futuro supervisor.
  • Proveedores de Servicios. Compartimos su información con nuestros contratistas, proveedores y proveedores de servicios que nos asisten con la administración del proceso de reclutamiento y/o nos brindan servicios a nosotros o en nuestro nombre. Por ejemplo, los proveedores de servicios pueden incluir, entre otros, proveedores de administración, proveedores de almacenamiento o alojamiento de datos, herramientas de comunicación (por ejemplo, WhatsApp) y agencias de reclutamiento.
  • Otros Terceros. Podemos compartir cierta información con terceros que brindan servicios profesionales (como abogados, auditores, contadores y consultores de gestión), cuerpos profesionales y autoridades regulatorias en el curso normal de los negocios.
  • Solicitudes Legales o Regulatorias e Investigaciones. Podemos divulgar su información a terceros bajo las siguientes circunstancias: (i) para cumplir con las leyes o regulaciones relevantes, para responder a una orden judicial, proceso administrativo o judicial, como una citación, orden, solicitud de descubrimiento, orden judicial o auditoría gubernamental; (ii) en respuesta a solicitudes legales de autoridades públicas (como seguridad nacional o de cumplimiento legal); y (iii) según sea necesario para establecer, investigar, ejercer o defenderse contra litigios potenciales, amenazados o reales (como partes adversas en litigios). También podemos necesitar compartir su información con autoridades fiscales, tribunales, reguladores, la policía y otras autoridades gubernamentales donde estamos obligados o permitidos a hacerlo por ley.
  • Protección de la Empresa o de Otros. Podemos compartir su información cuando sea necesario para proteger a la empresa, incluyendo investigar, prevenir o tomar medidas en relación con posibles actividades ilegales, fraude sospechado, seguridad de personas o propiedad, o una violación de nuestras políticas.
  • Divulgaciones con su Consentimiento. Podemos solicitar compartir su información con otros terceros no afiliados que no se describen en otra parte de este Aviso.

Transferencia de Información Personal Fuera de Europa

Los servidores en los que se almacena su información personal están ubicados en los Estados Unidos. Los gerentes de adquisición de talento ("TA"), líderes de equipo, miembros de los equipos de sourcing, reclutamiento, contratación, recursos humanos y legales de TELUS Digital que participan o supervisan el proceso de reclutamiento tendrán acceso a los servidores y parte de este personal, puede estar ubicado fuera de Europa. Por lo tanto, una vez que envíe su formulario de solicitud, su información personal puede transferirse fuera del Espacio Económico Europeo ("EEE"), incluso si está solicitando un puesto europeo. Además, su información estará disponible para otras compañías del grupo TELUS Digital con puestos vacantes para los cuales ha aplicado. No solo buscamos su consentimiento para esta transferencia, sino que también tenemos en vigor un Acuerdo de Transferencia de Datos (basado en las Cláusulas Contractuales Estándar de la UE) entre cada una de nuestras empresas europeas y sus afiliadas fuera del EEE. El Acuerdo establece que cualquier dato transferido fuera del EEE a las afiliadas no UE de TELUS Digital sea procesado cumpliendo las normas de protección de datos de la UE.

Note que la información biométrica personal recopilada de los residentes del EEE para los propósitos de la herramienta SAFE no será transferida fuera del EEE.

Si desea más información sobre la transferencia de su información o las salvaguardas que hemos implementado, por favor contáctenos utilizando los detalles en la sección de "Información de Contacto" a continuación. También puede solicitar una copia de cualquier Cláusula Contractual Estándar que utilizamos para la transferencia de sus datos fuera del EEE, lo cual incluye las categorías de información transferida, contactándonos usando los detalles de la sección de "Información de Contacto" a continuación.

Sus Derechos en Relación con su Información Personal

Algunas jurisdicciones le dan el derecho de tomar las siguientes decisiones con respecto a su información personal:

  • Solicitar acceso y obtener una copia de la información personal que tenemos sobre usted, o confirmación de que tenemos información sobre usted, incluyendo información sobre la forma en que procesamos su información personal;

  • Solicitar corrección (o rectificación) de cualquier información personal inexacta o incompleta que tenemos sobre usted;

  • Solicitar la eliminación (o borrado) de su información personal, sujeto a ciertas limitaciones y excepciones;

  • Restringir u objetar al procesamiento de su información personal bajo ciertas circunstancias; y

  • Cuando sea aplicable, solicitar obtener acceso a su información personal en un formato portátil y legible por máquina.

    • Bajo ciertas circunstancias, tiene el derecho de objetar, por motivos relacionados con su situación particular, en cualquier momento al procesamiento de su información personal, incluyendo la elaboración de perfiles, por nosotros y podemos estar obligados a dejar de procesar su información personal. Esto puede incluir solicitar intervención humana en relación con una decisión automatizada para que pueda expresar su opinión y disputar la decisión.

Si dependemos de su consentimiento para procesar su información personal, puede revocar su consentimiento a dicho procesamiento en cualquier momento.

Note que no todos estos derechos son absolutos y no se aplican en todas las circunstancias. En algunos casos, podemos limitar o negar su solicitud. Esto puede ocurrir porque la ley nos permite o requiere hacerlo.

Si desea ejercer alguno de los derechos mencionados, contáctenos como se indica en la sección de "Información de Contacto" a continuación. No discriminamos a los individuos que ejercen derechos conferidos por el estado. Note que para cumplir con su solicitud, es posible que necesitemos que proporcione cierta información personal para verificar su identidad. Podemos verificar su identidad en persona, por llamada telefónica o por correo electrónico. Dependiendo de su solicitud, solicitaremos información como su nombre, su ID de solicitante o el nombre de su supervisor directo. También podemos solicitarle que proporcione una declaración firmada y notariada confirmando su identidad.

En algunos casos, puede designar un agente autorizado para enviar una solicitud en su nombre para acceder, corregir o eliminar su información personal. Para hacerlo, debe (1) proporcionar a ese agente autorizado permiso escrito, firmado y notariado para enviar dicha solicitud y (2) verificar su propia identidad directamente con nosotros.

Si está enviando una solicitud en su nombre o en nombre de otra persona, por favor contáctenos por:

  • Enviando un correo electrónico a: DPO.EU@telusdigital.com

  • Completando un formulario de solicitud en línea en este enlace: https://submit-irm.trustarc.com/services/validation/7478848e-c349-4fb1-8f04-8d3d39c7ff3f

Medidas de Seguridad

Las diversas bases de datos donde se almacenan sus datos tienen características de seguridad incorporadas y nuestros proveedores que suministran el software relevante las prueban regularmente y tienen sistemas de recuperación de datos en el improbable caso de un fallo. El personal de los proveedores no tiene acceso a su información personal. Solo el personal autorizado dentro de los equipos de contratación, sourcing, reclutamiento, recursos humanos o legales dentro del grupo TELUS Digital (incluyendo a los gerentes y líderes de equipo de TA) pueden acceder al sistema. Su entrada al sistema es a través de contraseñas emitidas individualmente y disponemos de registros de auditoría, encriptación, software de detección de intrusos, protección antivirus o contra malware y herramientas de integridad del sistema para proteger aún más sus datos. Puede obtener más información sobre las características de seguridad de nuestro proceso de reclutamiento enviando un correo electrónico a DPO.EU@telusdigital.com.

Aunque hacemos esfuerzos razonables para proteger su información personal, no podemos garantizar la seguridad de su información personal. En caso de que por ley estemos obligados a informarle sobre cualquier evento de privacidad o seguridad relacionado con su información personal, podemos notificarle electrónicamente, por escrito o por teléfono, si la ley lo permite.

Retención de Datos

La información personal de todos los candidatos permanecerá en el CRM original, nuestras plataformas de evaluación y almacenada en nuestras bases de datos Workday como se describe anteriormente mientras TELUS Digital lo necesite razonablemente para cumplir con nuestras obligaciones legales. En la medida en que sea relevante para el empleo del candidato, los datos se almacenarán y procesarán para los propósitos de su futuro empleo con TELUS Digital. La información personal de candidatos no seleccionados será eliminada, a menos que sea necesario para los fines legítimos de TELUS Digital (por ejemplo, en el caso de litigios con el candidato) o por ley.

Cambios a este Aviso

Podemos actualizar o cambiar este Aviso de vez en cuando. Puede ver cuando se actualizó por última vez este Aviso refiriéndose a la fecha al final de este Aviso. En la medida en que realicemos cambios materiales, el Aviso que estuvo vigente en el momento en que envió información personal.

Información de Contacto

Si tiene alguna pregunta sobre este Aviso de Privacidad, desea información adicional o quiere realizar una solicitud para ejercer cualquiera de sus derechos, por favor contáctenos:

  • Enviando un correo electrónico a: DPO.EU@telusdigital.com

  • Completando un formulario de solicitud en línea en este enlace: https://submit-irm.trustarc.com/services/validation/7478848e-c349-4fb1-8f04-8d3d39c7ff3f

Si es un solicitante en la Unión Europea y no está satisfecho con nuestra respuesta, tiene el derecho de presentar una queja ante la autoridad de protección de datos de su jurisdicción.

Información Adicional para Residentes de California

La ley de California nos exige divulgar la siguiente información adicional relacionada con nuestras prácticas de privacidad. Si usted es residente de California, esta sección se aplica a usted además del resto de este Aviso:

Categorías de Información Personal Recopilada y Divulgada. La ley de California exige a las organizaciones divulgar si ciertas categorías de información personal son recopiladas, "vendidas" o divulgadas para un "propósito comercial" de una organización (según esos términos se definen bajo la ley de California). No utilizamos cookies de terceros ni tecnologías de seguimiento similares que recopilan datos a lo largo del tiempo y a través de diferentes sitios web con el propósito de publicidad dirigida con nuestro solicitante. No "vendemos" ni "compartimos" información personal sobre los solicitantes (según esos términos se definen bajo la ley de California). A continuación se describen las categorías de información personal que recopilamos y a quiénes revelamos dicha información para propósitos comerciales. Tenga en cuenta que, además de los destinatarios identificados a continuación, podemos divulgar cualquiera de las categorías de información personal que recopilamos con entidades gubernamentales, según sea necesario para cumplir con la ley o prevenir actividades ilegales, y con organizaciones de servicios profesionales, como auditores y bufetes de abogados.

  • Identificadores

    • Por ejemplo: nombre real, alias, dirección postal, identificador personal único, identificador en línea, dirección de correo electrónico, nombre de cuenta u otros identificadores similares.

  • Divulgaciones para Propósitos Comerciales

    • Afiliados o sidiarias
    • Socios comerciales
    • Proveedores de servicios de Internet
    • Sistemas operativos y plataformas
    • Otros proveedores de servicios

  • Otra información de identificación

    • Por ejemplo: características físicas o descripción, fecha de nacimiento y firma.

  • Divulgaciones para Propósitos Comerciales

    • Afiliados o subsidiarias
    • Socios comerciales
    • Otros proveedores de servicios

  • Información de salud y seguridad

    • Por ejemplo: condiciones de salud (si son relevantes para su solicitud), restricciones laborales, información sobre enfermedades y lesiones en el lugar de trabajo, e información de pólizas de seguro médico.

  • Divulgaciones para Propósitos Comerciales

    • Afiliados o subsidiarias
    • Otros proveedores de servicios

  • Características de clasificaciones protegidas bajo la ley de California o federal

    • Ejemplos: edad, raza, color, origen nacional, ciudadanía, religión o credo, estado civil, condición médica, discapacidad física o mental, sexo (incluyendo género, embarazo o parto y condiciones médicas relacionadas), estatus de veterano o militar en la medida en que sea revelado por el solicitante.

  • Divulgaciones para Propósitos Comerciales:

    • Afiliados o subsidiarias
    • Otros proveedores de servicios

  • Información sensorial

    • Por ejemplo: información de audio, electrónica, visual o similar. Esto puede incluir monitoreo de llamadas y vigilancia de video y, en algunos casos, controles de temperatura relacionados con COVID-19 u otras cuestiones de salud pública.

  • Divulgaciones para Propósitos Comerciales:

    • Afiliados o subsidiarias
    • Otros proveedores de servicios

  • Información profesional o relacionada con el empleo

    • Por ejemplo: historial laboral, calificaciones académicas y profesionales, registros educativos, referencias, notas de entrevistas, título del trabajo, posición, fechas de contratación, compensación, registros de rendimiento y disciplina, y registros de vacaciones y bajas por enfermedad.

  • Divulgaciones para Propósitos Comerciales:

    • Afiliados o subsidiarias
    • Socios comerciales
    • Otros proveedores de servicios

  • Inferencias

    • Por ejemplo: extraídas de cualquiera de la información mencionada anteriormente, como perfil o resumen sobre las preferencias, características, actitudes, inteligencia, habilidades y aptitudes de un solicitante.

  • Divulgaciones para Propósitos Comerciales:

    • Afiliados o subsidiarias
    • Socios comerciales
    • Otros proveedores de servicios
Divulgación de Información Sensible de California. Parte de la información personal que recopilamos según lo descrito anteriormente se considera “información personal sensible” bajo la ley de California. Recopilamos las siguientes categorías de información personal sensible (según se define bajo la ley de California): número de seguro social, licencia de conducir, tarjeta de identificación estatal o número de pasaporte; origen racial o étnico, creencias religiosas o filosóficas, o afiliación sindical; información biométrica con el propósito de identificar de forma única a un individuo; información relacionada con la salud; e información relacionada con la orientación sexual. Esta información se recopila para administrar su relación con nosotros, lo que incluye cumplir con cualquier obligación que tengamos de determinar la elegibilidad para el empleo; realizar verificaciones de antecedentes (cuando lo permita la ley aplicable); cumplir con las leyes y regulaciones aplicables; gestionar y monitorear el acceso a las instalaciones, equipos y sistemas de TELUS Digital; investigar y hacer cumplir el cumplimiento y posibles infracciones de las políticas y procedimientos internos de TELUS Digital; y ejercer o defender los derechos legales de TELUS Digital y sus empleados y afiliados, clientes, contratistas y agentes. Note que no utilizamos dicha información para ningún propósito que no esté identificado dentro de la Sección 1798.121 de la Ley de Derecho a la Privacidad de California. No "vendemos" ni "compartimos" información personal sensible para fines de publicidad conductual en diferente contexto.

Lesen auf Deutsch

German - Applicant Privacy Notice

German - Thank you for your interest in applying for a role at TELUS Digital (formerly TELUS International) or one of our group companies (collectively, “TELUS Digital,” “we,” “our,” or “us”). Before you submit your application, please read this notice (“Notice”), which explains why we need the information collected through your application process, how we collect, use, maintain, secure, and disclose your personal information. This Notice describes your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.

German - This Notice applies to all candidates applying for a role at TELUS Digital (collectively, “candidate,” or “you”). If you have any questions or need to access this Notice in an alternative format due to having a disability, please contact ti_gic_ta@telusdigital.com.

German - What Personal Information Do We Ask You to Provide?

German - The personal information we seek in the application form is used to help us assess your suitability for the roles for which you are applying and to manage the recruitment process. For purposes of this Notice, “personal information” means any information about you regardless of whether it is held in paper, electronic or any other format.

German - The following provides examples of the categories of personal information we may collect and how we process such information.

  • German - Identification Information

    • German - Type of Information: German - Name, date of birth, applicant identification number, government-issued identification number (e.g., driver’s license number, state identification card, passport, national identification number, Native American tribal document, birth certificate, social security number, etc.), including information embedded in the machine readable zone, residency and work permit status, and other similar documents used to verify work eligibility.
    • German - Primary Purpose for Collection and Use of Information: German - We process this type of information for our legitimate business purposes, including general human resources administration and to comply with legal obligations, such as employment eligibility verification laws, identity authentication, and fraud prevention.

  • German - Contact Information

    • German - Type of Information: German - Home address, telephone number(s), e-mail address(es), beneficiary and emergency contact details, and other similar contact information.
    • German - Primary Purpose for Collection and Use of Information: German - We process this type of information for our legitimate business purposes, such as to review, assess, recruit, consider or otherwise manage applicants and candidates, and to make contact with you in relation to your application.

  • German - Health Related Information

    • German - Type of Information: German - Information about job-related medical conditions that impact your ability to perform your job with or without a reasonable accommodation, and health and sickness related information related to reasons for time away from work.
    • German - Primary Purpose for Collection and Use of Information: German - We process this type of information for our legitimate business purposes (where permissible and in accordance with applicable law), including ascertaining your fitness to perform your job duties with or without a reasonable accommodation, managing absences from work, and complying with legal obligations related to health and safety.

  • German - Demographic Data

    • German - Type of Information: German - Please note, under federal and some local laws, we are required to collect and report certain demographic workforce data to federal, state and or local government agencies for civil rights enforcement purposes. Your submission of this information is voluntary. This includes date of birth and gender as well as more sensitive personal information including information relating to racial and ethnic origin, religious, political, or philosophical beliefs, and trade union membership. We may also ask you to voluntarily self-identify whether you belong to additional protected classes (disability status, sexual orientation, veteran status, etc.), to promote diversity, equity, and inclusion within the company.
    • German - Primary Purpose for Collection and Use of Information: German - We process this type of information for a variety of reasons, and this will vary in the different jurisdictions in which we operate. In some jurisdictions, we are required to collect and report certain demographic workforce data to federal, state and or local government agencies.We also process this type of information for our legitimate business purposes (where permissible and in accordance with applicable law), including promoting diversity, equity, and inclusion within the company.

  • German - Recruitment

    • German - Type of Information: German - Educational and professional background information, such as academic and professional qualifications, education, CV/Resume, reference letters, interview notes, credit history and criminal records data (utilized for background check and vetting purposes where permissible and in accordance with applicable law).
    • German - Primary Purpose for Collection and Use of Information: German - We process this type of information for our legitimate business purposes, including determining eligibility for hiring, verifying references and qualifications, and making business decisions about your recruitment or employment. We also process information for background check and vetting purposes to comply with any statutory or regulatory requirements.

  • German - Qualifications and Training

    • German - Type of Information: German - We collect information from individuals concerning the training that they have received. Where applicable, we also collect information related to licensing, certifications, and language skills.
    • German - Primary Purpose for Collection and Use of Information: German - We process this type of information for our legitimate business purposes, including ensuring we have appropriate staffing and recording qualifications of applicants, and in some cases complying with any statutory or regulatory requirements.

  • German - Video, Voice, and Images

    • German - Type of Information: German - Audio visual information, such as photographs, video images like closed-circuit television (“CCTV”) as part of a remote or on-site interview process.
    • German - Primary Purpose for Collection and Use of Information: German - We process this type of information for our legitimate business purpose in identity authentication, verification, and fraud prevention purposes, including during the virtual recruitment process.

  • German - Facial Recognition

    • German - Type of Information: German - We may collect biometric information about you through the use of a facial recognition tool in the context of your job interview conducted remotely.
    • German - Primary Purpose for Collection and Use of Information: German - We process this type of information based on your explicit consent and in accordance with applicable privacy laws.

German - How We Collect Your Personal Information?

German - Most often, we collect personal information from you directly, including through the application and recruitment process.

German - In some cases, we also collect personal information about you from third parties, such as employment agencies, former employers, and personal and professional references, or public sources. For example, to the extent permitted by law, we may collect information from public social media sources, such as your LinkedIn profile. We may also conduct lawful background screenings, to the extent permitted by law, through a third-party vendor for information about your past education, employment, credit and/or criminal history. Before we conduct a background check, you will be provided with a separate acknowledgement and authorization form.

German - If you fail to provide certain personal information when requested, we may be prevented from complying with our legal obligations in relation to the recruitment process.

German - What Happens to Your Application Form and Supporting Data Once You Submit It?

German - The application form and the personal information you have included will initially be held on a CRM database that is stored on a secure cloud server system operated by a third party vendor, currently Avature. The application will then be assessed by the hiring team supported by automated tools that help us give you an answer sooner on how the position’s requirements match your skills. Certain personal information of applicants considered potentially suitable, will be transferred to a secure assessment platform operated by SHL, (the rest remaining on the original CRM database for the time being) and those candidates will be invited to participate in a series of on-line tests to assess relevant skills. The results of those tests using an automated system will be sent to hiring team and successful applicants will be sent a job offer. The personal information of applicants who accept a job offer will be transferred to our secure, cloud-based Workday database. By submitting this form, you consent to receive email campaigns related to available positions and with your additional explicit consent, we might contact you via SMS.

German - During the interview process, we also use a fraud prevention tool called the SAFE Tool. The SAFE Tool utilizes facial recognition technology to assist TELUS Digital in verifying that the applicant which submitted an application is the same individual that attends a virtual interview. Where the SAFE Tool identifies a potential fraudulent applicant, it will flag the issue for TELUS Digital’s Talent Acquisition Team, who will then manually confirm the SAFE Tool’s assessment. Applicant’s refusal to provide consent will not lead to exclusion from the application process. Instead, the applicant’s reference photo and video snapshot will be manually reviewed by TELUS Digital’s Talent Acquisition Team.

German - How We Share Your Personal Information

German - In addition to the specific situations discussed elsewhere in this Notice, we share your personal information in the following situations, where permitted or required by applicable law:

  • German - Affiliates. German - We share your information with our subsidiaries and affiliates in the course of our normal business operations.
  • German - Business Transactions. German - We may share your information with a potential buyer (and its agents and advisors) in connection with any proposed merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution, or liquidation), in which case, personal information held by us about you will be among the assets transferred to the buyer or acquirer.
  • German - Other Staff Members. German - Other individuals within the company may have access to your information, subject to applicable legal requirements. Depending upon the type of processing and its purposes, your personal information may be shared with staff members within the Human Resources, Finance or IT Department, staff members in charge of the security of our facilities, your future supervisor, and your future supervisor’s supervisor.
  • German - Service Providers. German - We share your information with our contractors, vendors, and service providers that assist us with administering the recruitment process and/or provide services to us or on our behalf. For example, service providers may include, but are not limited to, administration providers, data storage or hosting providers, communication tools (e.g. WhatsApp) and recruitment agencies.
  • German - Other Third Parties. German - We may share certain information with third parties who provide professional services (such as attorneys, auditors, accountants, and management consultants), professional bodies, and regulatory authorities in the normal course of business.
  • German - Legal or Regulatory Requests and Investigations. German - We may disclose your information to third parties under the following circumstances (i) to comply with relevant laws or regulations, to respond to a court order, administrative or judicial process, such as a subpoena, warrant, discovery request, court order, or government audit; (ii) in response to lawful requests by public authorities (such as national security or law enforcement); and (iii) as necessary to establish, investigate exercise or defend against potential, threatened or actual litigation (such as adverse parties in litigation). We may also need to share your information with tax authorities, courts, regulators, the police, and other governmental authorities where we are required or permitted to do so by law.
  • German - Protection of the Company or Others. German - We may share your information where necessary to protect the company, including to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
  • German - Disclosures with Your Consent. German - We may ask to share your information with other unaffiliated third parties who are not described elsewhere in this Notice.

German - Transfer of Personal Information Outside Europe

German - The servers on which your personal information is stored are located in the United States. Talent Acquisition (“TA”) managers, team leaders, members of TELUS Digital’s sourcing, recruiting, hiring, HR and legal teams who participate in or supervise the recruitment process will have access to the servers and some of these personnel, may be themselves based outside Europe. Therefore, once you submit your application form, your personal information may be transferred outside the European Economic Area (“EEA”), even if you are applying for a European position. Further, your information will be made available to other companies in the TELUS Digital group with open positions for which you have applied. We not only seek your consent to this transfer, but we also have in place a Data Transfer Agreement, (based on the EU Standard Contractual Clauses), between each of our European companies and their affiliates outside of the EEA. The Agreement provides for any data transferred outside the EEA to TELUS Digital’s non-EU affiliates to be processed in compliance with EU data protection rules.

German - Note that the biometric personal information collected from EEA residents for purposes of the SAFE Tool will not be transferred outside the EEA.

German - If you would like more information about the transfer of your information or about the safeguards we put in place, please contact us using the details under the “Contact Information” section below. You may also request a copy of any Standard Contractual Clauses we use for the transfer of your data outside of the EEA, which includes the categories of information transferred by contacting us using the details under the “Contact Information” section below.

German - Your Rights in Relation to Your Personal Information

German - Some jurisdictions give you a right to make the following choices regarding your personal information:

  • German - Request access to and obtain a copy of the personal information we have about you, or confirmation that we have information about you, including information about how we process your personal information;

  • German - Request correction (or rectification) of any inaccurate or incomplete personal information we have about you;

  • German - Request erasure (or deletion) of your personal information, subject to certain limitations and exceptions;

  • German - Restrict or object to the processing of your personal information under certain circumstances; and

  • German - If applicable, request to receive access to your personal information in a portable, machine-readable format.

    • German - Under certain circumstances you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal information, including profiling, by us and we may be required to no longer process your personal information. This may include requesting human intervention in relation to an automated decision so that you can express your view and to contest the decision.

German - If we rely on your consent to process your personal information, you may revoke your consent to such processing at any given time.

German - Please note, not all these rights are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request. This may occur because the law permits or requires us to do so.

German - If you want to exercise any of the above rights, please contact us as indicated in the “Contact Information” section below. We do not discriminate against individuals that exercise state-conferred rights. Please note that in order to fulfil your request, we may need you to provide certain personal information to verify your identity. We may verify your identity in person, by phone call, or via email. Depending on your request, we will ask for information such as your name, your applicant ID, or the name of your direct supervisor. We may also ask you to provide a signed and declaration confirming your identity.

German - In some cases, you may designate an authorized agent to submit a request on your behalf to access, correct, or delete your personal information. To do so, you must (1) provide that authorized agent written, signed, and notarized permission to submit such request, and (2) verify your own identity directly with us.

German - If you are submitting a request on behalf of yourself or of another person, please contact us by:

  • German - Sending an email to: DPO.EU@telusdigitalcom

  • German - Completing an online request form at this link: https://submit-irm.trustarc.com/services/validation/7478848e-c349-4fb1-8f04-8d3d39c7ff3f

German - Security Measures

German - The various databases on which your data is stored have security features built into them and our vendors who supply the relevant software regularly test these and have data recovery systems in place in the unlikely event of a crash. Vendor personnel are not given access to your personal information. Only authorized personnel within the hiring, sourcing, recruiting, HR, or legal teams within the TELUS Digital group, (including TA managers and TA team leaders) can access the system. Their entry to the system is through individually-issued passwords and we have in place audit logs, encryption, intrusion detection software, anti-virus or malware protection and system integrity tools to further protect your data. Further information about the security features of our recruitment process can be obtained by emailing DPO.EU@telusdigital.com.

German - While we use reasonable efforts to protect your personal information, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any privacy or security event relating to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

German - Data Retention

German - The personal information of all candidates will remain in the original CRM, our assessment platforms and stored on our Workday databases as described above as long as TELUS Digital reasonably needs it to comply with our legal obligations. To the extent it is relevant to the candidate’s employment, the data will be stored and processed for the purposes of their future employment with TELUS Digital. The personal information of unsuccessful candidates will be deleted, unless required for TELUS Digital’ legitimate purposes (for example in the case of litigation with the candidate), or by law.

German - Changes to this Notice

German - We may update or change this Notice from time to time. You can see when this Notice was last updated by referring to the date at the end of this Notice. To the extent we make material changes, the Notice that was in place at the time you submitted personal information to us will generally govern that information.

German - Contact Information

German - If you have any questions about this Privacy Notice, would like additional information, or make a request to exercise any of your rights, please contact us by:

  • German - Sending an email to: DPO.EU@telusdigital.com

  • German - Completing an online request form at this link: https://submit-irm.trustarc.com/services/validation/7478848e-c349-4fb1-8f04-8d3d39c7ff3f

German - If you are an applicant in the European Union and you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

German - Additional Information for California Residents

German - California law requires us to disclose the following additional information related to our privacy practices. If you are a California resident, this section applies to you in addition to the rest of this Notice:

German - Categories of Personal Information Collected and Disclosed. German - California law requires organizations to disclose whether certain categories of personal information are collected, “sold,” or disclosed for an organization’s “business purpose” (as those terms are defined under California law). We do not use third party cookies or similar tracking technologies that collect data over time and across different websites for purposes of targeted advertising with our applicant. We do not “sell” or “share” personal information about applicants (as such terms are defined under California law). The following describes the categories of personal information we collect and to whom we disclose such information for business purposes. Please note, in addition to the recipients identified below, we may disclose any of the categories of personal information we collect with government entities, as may be needed to comply with law or prevent illegal activity, and with professional services organizations such as auditors and law firms.

  • German - Identifiers

    • German - such as real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.

  • German - Disclosures for Business Purposes

    • German - Affiliates or subsidiaries

    • German - Business partners

    • German - Internet service providers

    • German - Operating systems and platforms

    • German - Other Service Providers

  • German - Other identifying information

    • German - such as physical characteristics or description, date of birth and signature.

  • German - Disclosures for Business Purposes

    • German - Affiliates or subsidiaries

    • German - Business partners

    • German - Other Service Providers

  • German - Health and safety information

    • German - such as health conditions (if relevant to your application), job restrictions, workplace illness and injury information, and health insurance policy information.

  • German - Disclosures for Business Purposes

    • German - Affiliates or subsidiaries

    • German - Other Service Providers

  • German - Characteristics of protected classifications under California or federal law,

    • German - such as age, race, color, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, pregnancy or childbirth and related medical conditions), veteran or military status to the extent disclosed by the applicant.

  • German - Disclosures for a Business Purposes

    • German - Affiliates or subsidiaries

    • German - Other Service Providers

  • German - Sensory information,

    • German - such as audio, electronic, visual, or similar information. This may include call monitoring and video surveillance and, in some cases, COVID-19 or other public health related temperature checks.

  • German - Disclosures for a Business Purposes

    • German - Affiliates or subsidiaries

    • German - Other Service Providers

  • German - Professional or employment-related information

    • German - such as work history, academic and professional qualifications, educational records, references, interview notes, job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records.

  • German - Disclosures for a Business Purposes

    • German - Affiliates or subsidiaries

    • German - Business partners

    • German - Other Service Providers

  • German - Inferences

    • German - drawn from any of the information listed above, such as profile or summary about a applicant's preferences, characteristics, attitudes, intelligence, abilities, and aptitudes.

  • German - Disclosures for a Business Purposes

    • German - Affiliates or subsidiaries

    • German - Business partners

    • German - Other Service Providers

German - California Sensitive Information Disclosure. German - Some of the personal information we collect as described above is considered “sensitive personal information” under California law. We collect the following categories of sensitive personal information (as defined under California law): Social security, driver’s license, state identification card, or passport number; Racial or ethnic origin, religious, or philosophical beliefs, or union membership; Biometric information for the purpose of uniquely identifying an individual; Information concerning health; and Information concerning sexual orientation. This information is collected in order to administer your relationship with us, including fulfilling any obligation that we have to determine eligibility for employment; conduct background checks (where permitted by applicable law); comply with applicable laws and regulations; manage and monitor access to TELUS Digital facilities, equipment, and systems; investigate and enforce compliance with and potential breaches of Digital’s internal policies and procedures; and exercise or defend the legal rights of TELUS Digital and its employees and affiliates, customers, contractors, and agents.  Note that we do not use such information for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal information for purposes of cross-context behavioral advertising.

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Mandarin - Applicant Privacy Notice

Mandarin - Thank you for your interest in applying for a role at TELUS Digital (formerly TELUS International) or one of our group companies (collectively, “TELUS Digital,” “we,” “our,” or “us”). Before you submit your application, please read this notice (“Notice”), which explains why we need the information collected through your application process, how we collect, use, maintain, secure, and disclose your personal information. This Notice describes your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.

Mandarin - This Notice applies to all candidates applying for a role at TELUS Digital (collectively, “candidate,” or “you”). If you have any questions or need to access this Notice in an alternative format due to having a disability, please contact ti_gic_ta@telusdigital.com.

Mandarin - What Personal Information Do We Ask You to Provide?

Mandarin - The personal information we seek in the application form is used to help us assess your suitability for the roles for which you are applying and to manage the recruitment process. For purposes of this Notice, “personal information” means any information about you regardless of whether it is held in paper, electronic or any other format.

Mandarin - The following provides examples of the categories of personal information we may collect and how we process such information.

  • Mandarin - Identification Information

    • Mandarin - Type of Information: Mandarin - Name, date of birth, applicant identification number, government-issued identification number (e.g., driver’s license number, state identification card, passport, national identification number, Native American tribal document, birth certificate, social security number, etc.), including information embedded in the machine readable zone, residency and work permit status, and other similar documents used to verify work eligibility.
    • Mandarin - Primary Purpose for Collection and Use of Information: Mandarin - We process this type of information for our legitimate business purposes, including general human resources administration and to comply with legal obligations, such as employment eligibility verification laws, identity authentication, and fraud prevention.

  • Mandarin - Contact Information

    • Mandarin - Type of Information: Mandarin - Home address, telephone number(s), e-mail address(es), beneficiary and emergency contact details, and other similar contact information.
    • Mandarin - Primary Purpose for Collection and Use of Information: Mandarin - We process this type of information for our legitimate business purposes, such as to review, assess, recruit, consider or otherwise manage applicants and candidates, and to make contact with you in relation to your application.

  • Mandarin - Health Related Information

    • Mandarin - Type of Information: Mandarin - Information about job-related medical conditions that impact your ability to perform your job with or without a reasonable accommodation, and health and sickness related information related to reasons for time away from work.
    • Mandarin - Primary Purpose for Collection and Use of Information: Mandarin - We process this type of information for our legitimate business purposes (where permissible and in accordance with applicable law), including ascertaining your fitness to perform your job duties with or without a reasonable accommodation, managing absences from work, and complying with legal obligations related to health and safety.

  • Mandarin - Demographic Data

    • Mandarin - Type of Information: Mandarin - Please note, under federal and some local laws, we are required to collect and report certain demographic workforce data to federal, state and or local government agencies for civil rights enforcement purposes. Your submission of this information is voluntary. This includes date of birth and gender as well as more sensitive personal information including information relating to racial and ethnic origin, religious, political, or philosophical beliefs, and trade union membership. We may also ask you to voluntarily self-identify whether you belong to additional protected classes (disability status, sexual orientation, veteran status, etc.), to promote diversity, equity, and inclusion within the company.
    • Mandarin - Primary Purpose for Collection and Use of Information: Mandarin - We process this type of information for a variety of reasons, and this will vary in the different jurisdictions in which we operate. In some jurisdictions, we are required to collect and report certain demographic workforce data to federal, state and or local government agencies.We also process this type of information for our legitimate business purposes (where permissible and in accordance with applicable law), including promoting diversity, equity, and inclusion within the company.

  • Mandarin - Recruitment

    • Mandarin - Type of Information: Mandarin - Educational and professional background information, such as academic and professional qualifications, education, CV/Resume, reference letters, interview notes, credit history and criminal records data (utilized for background check and vetting purposes where permissible and in accordance with applicable law).
    • Mandarin - Primary Purpose for Collection and Use of Information: Mandarin - We process this type of information for our legitimate business purposes, including determining eligibility for hiring, verifying references and qualifications, and making business decisions about your recruitment or employment. We also process information for background check and vetting purposes to comply with any statutory or regulatory requirements.

  • Mandarin - Qualifications and Training

    • Mandarin - Type of Information: Mandarin - We collect information from individuals concerning the training that they have received. Where applicable, we also collect information related to licensing, certifications, and language skills.
    • Mandarin - Primary Purpose for Collection and Use of Information: Mandarin - We process this type of information for our legitimate business purposes, including ensuring we have appropriate staffing and recording qualifications of applicants, and in some cases complying with any statutory or regulatory requirements.

  • Mandarin - Video, Voice, and Images

    • Mandarin - Type of Information: Mandarin - Audio visual information, such as photographs, video images like closed-circuit television (“CCTV”) as part of a remote or on-site interview process.
    • Mandarin - Primary Purpose for Collection and Use of Information: Mandarin - We process this type of information for our legitimate business purpose in identity authentication, verification, and fraud prevention purposes, including during the virtual recruitment process.

  • Mandarin - Facial Recognition

    • Mandarin - Type of Information: Mandarin - We may collect biometric information about you through the use of a facial recognition tool in the context of your job interview conducted remotely.
    • Mandarin - Primary Purpose for Collection and Use of Information: Mandarin - We process this type of information based on your explicit consent and in accordance with applicable privacy laws.

Mandarin - How We Collect Your Personal Information?

Mandarin - Most often, we collect personal information from you directly, including through the application and recruitment process.

Mandarin - In some cases, we also collect personal information about you from third parties, such as employment agencies, former employers, and personal and professional references, or public sources. For example, to the extent permitted by law, we may collect information from public social media sources, such as your LinkedIn profile. We may also conduct lawful background screenings, to the extent permitted by law, through a third-party vendor for information about your past education, employment, credit and/or criminal history. Before we conduct a background check, you will be provided with a separate acknowledgement and authorization form.

Mandarin - If you fail to provide certain personal information when requested, we may be prevented from complying with our legal obligations in relation to the recruitment process.

Mandarin - What Happens to Your Application Form and Supporting Data Once You Submit It?

Mandarin - The application form and the personal information you have included will initially be held on a CRM database that is stored on a secure cloud server system operated by a third party vendor, currently Avature. The application will then be assessed by the hiring team supported by automated tools that help us give you an answer sooner on how the position’s requirements match your skills. Certain personal information of applicants considered potentially suitable, will be transferred to a secure assessment platform operated by SHL, (the rest remaining on the original CRM database for the time being) and those candidates will be invited to participate in a series of on-line tests to assess relevant skills. The results of those tests using an automated system will be sent to hiring team and successful applicants will be sent a job offer. The personal information of applicants who accept a job offer will be transferred to our secure, cloud-based Workday database. By submitting this form, you consent to receive email campaigns related to available positions and with your additional explicit consent, we might contact you via SMS.

Mandarin - During the interview process, we also use a fraud prevention tool called the SAFE Tool. The SAFE Tool utilizes facial recognition technology to assist TELUS Digital in verifying that the applicant which submitted an application is the same individual that attends a virtual interview. Where the SAFE Tool identifies a potential fraudulent applicant, it will flag the issue for TELUS Digital’s Talent Acquisition Team, who will then manually confirm the SAFE Tool’s assessment. Applicant’s refusal to provide consent will not lead to exclusion from the application process. Instead, the applicant’s reference photo and video snapshot will be manually reviewed by TELUS Digital’s Talent Acquisition Team.

Mandarin - How We Share Your Personal Information

Mandarin - In addition to the specific situations discussed elsewhere in this Notice, we share your personal information in the following situations, where permitted or required by applicable law:

  • Mandarin - Affiliates. Mandarin - We share your information with our subsidiaries and affiliates in the course of our normal business operations.
  • Mandarin - Business Transactions. Mandarin - We may share your information with a potential buyer (and its agents and advisors) in connection with any proposed merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution, or liquidation), in which case, personal information held by us about you will be among the assets transferred to the buyer or acquirer.
  • Mandarin - Other Staff Members. Mandarin - Other individuals within the company may have access to your information, subject to applicable legal requirements. Depending upon the type of processing and its purposes, your personal information may be shared with staff members within the Human Resources, Finance or IT Department, staff members in charge of the security of our facilities, your future supervisor, and your future supervisor’s supervisor.
  • Mandarin - Service Providers. Mandarin - We share your information with our contractors, vendors, and service providers that assist us with administering the recruitment process and/or provide services to us or on our behalf. For example, service providers may include, but are not limited to, administration providers, data storage or hosting providers, communication tools (e.g. WhatsApp) and recruitment agencies.
  • Mandarin - Other Third Parties. Mandarin - We may share certain information with third parties who provide professional services (such as attorneys, auditors, accountants, and management consultants), professional bodies, and regulatory authorities in the normal course of business.
  • Mandarin - Legal or Regulatory Requests and Investigations. Mandarin - We may disclose your information to third parties under the following circumstances (i) to comply with relevant laws or regulations, to respond to a court order, administrative or judicial process, such as a subpoena, warrant, discovery request, court order, or government audit; (ii) in response to lawful requests by public authorities (such as national security or law enforcement); and (iii) as necessary to establish, investigate exercise or defend against potential, threatened or actual litigation (such as adverse parties in litigation). We may also need to share your information with tax authorities, courts, regulators, the police, and other governmental authorities where we are required or permitted to do so by law.
  • Mandarin - Protection of the Company or Others. Mandarin - We may share your information where necessary to protect the company, including to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
  • Mandarin - Disclosures with Your Consent. Mandarin - We may ask to share your information with other unaffiliated third parties who are not described elsewhere in this Notice.

Mandarin - Transfer of Personal Information Outside Europe

Mandarin - The servers on which your personal information is stored are located in the United States. Talent Acquisition (“TA”) managers, team leaders, members of TELUS Digital’s sourcing, recruiting, hiring, HR and legal teams who participate in or supervise the recruitment process will have access to the servers and some of these personnel, may be themselves based outside Europe. Therefore, once you submit your application form, your personal information may be transferred outside the European Economic Area (“EEA”), even if you are applying for a European position. Further, your information will be made available to other companies in the TELUS Digital group with open positions for which you have applied. We not only seek your consent to this transfer, but we also have in place a Data Transfer Agreement, (based on the EU Standard Contractual Clauses), between each of our European companies and their affiliates outside of the EEA. The Agreement provides for any data transferred outside the EEA to TELUS Digital’s non-EU affiliates to be processed in compliance with EU data protection rules.

Mandarin - Note that the biometric personal information collected from EEA residents for purposes of the SAFE Tool will not be transferred outside the EEA.

Mandarin - If you would like more information about the transfer of your information or about the safeguards we put in place, please contact us using the details under the “Contact Information” section below. You may also request a copy of any Standard Contractual Clauses we use for the transfer of your data outside of the EEA, which includes the categories of information transferred by contacting us using the details under the “Contact Information” section below.

Mandarin - Your Rights in Relation to Your Personal Information

Mandarin - Some jurisdictions give you a right to make the following choices regarding your personal information:

  • Mandarin - Request access to and obtain a copy of the personal information we have about you, or confirmation that we have information about you, including information about how we process your personal information;

  • Mandarin - Request correction (or rectification) of any inaccurate or incomplete personal information we have about you;

  • Mandarin - Request erasure (or deletion) of your personal information, subject to certain limitations and exceptions;

  • Mandarin - Restrict or object to the processing of your personal information under certain circumstances; and

  • Mandarin - If applicable, request to receive access to your personal information in a portable, machine-readable format.

    • Mandarin - Under certain circumstances you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal information, including profiling, by us and we may be required to no longer process your personal information. This may include requesting human intervention in relation to an automated decision so that you can express your view and to contest the decision.

Mandarin - If we rely on your consent to process your personal information, you may revoke your consent to such processing at any given time.

Mandarin - Please note, not all these rights are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request. This may occur because the law permits or requires us to do so.

Mandarin - If you want to exercise any of the above rights, please contact us as indicated in the “Contact Information” section below. We do not discriminate against individuals that exercise state-conferred rights. Please note that in order to fulfil your request, we may need you to provide certain personal information to verify your identity. We may verify your identity in person, by phone call, or via email. Depending on your request, we will ask for information such as your name, your applicant ID, or the name of your direct supervisor. We may also ask you to provide a signed and declaration confirming your identity.

Mandarin - In some cases, you may designate an authorized agent to submit a request on your behalf to access, correct, or delete your personal information. To do so, you must (1) provide that authorized agent written, signed, and notarized permission to submit such request, and (2) verify your own identity directly with us.

Mandarin - If you are submitting a request on behalf of yourself or of another person, please contact us by:

  • Mandarin - Sending an email to: DPO.EU@telusdigitalcom

  • Mandarin - Completing an online request form at this link: https://submit-irm.trustarc.com/services/validation/7478848e-c349-4fb1-8f04-8d3d39c7ff3f

Mandarin - Security Measures

Mandarin - The various databases on which your data is stored have security features built into them and our vendors who supply the relevant software regularly test these and have data recovery systems in place in the unlikely event of a crash. Vendor personnel are not given access to your personal information. Only authorized personnel within the hiring, sourcing, recruiting, HR, or legal teams within the TELUS Digital group, (including TA managers and TA team leaders) can access the system. Their entry to the system is through individually-issued passwords and we have in place audit logs, encryption, intrusion detection software, anti-virus or malware protection and system integrity tools to further protect your data. Further information about the security features of our recruitment process can be obtained by emailing DPO.EU@telusdigital.com.

Mandarin - While we use reasonable efforts to protect your personal information, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any privacy or security event relating to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Mandarin - Data Retention

Mandarin - The personal information of all candidates will remain in the original CRM, our assessment platforms and stored on our Workday databases as described above as long as TELUS Digital reasonably needs it to comply with our legal obligations. To the extent it is relevant to the candidate’s employment, the data will be stored and processed for the purposes of their future employment with TELUS Digital. The personal information of unsuccessful candidates will be deleted, unless required for TELUS Digital’ legitimate purposes (for example in the case of litigation with the candidate), or by law.

Mandarin - Changes to this Notice

Mandarin - We may update or change this Notice from time to time. You can see when this Notice was last updated by referring to the date at the end of this Notice. To the extent we make material changes, the Notice that was in place at the time you submitted personal information to us will generally govern that information.

Mandarin - Contact Information

Mandarin - If you have any questions about this Privacy Notice, would like additional information, or make a request to exercise any of your rights, please contact us by:

  • Mandarin - Sending an email to: DPO.EU@telusdigital.com

  • Mandarin - Completing an online request form at this link: https://submit-irm.trustarc.com/services/validation/7478848e-c349-4fb1-8f04-8d3d39c7ff3f

Mandarin - If you are an applicant in the European Union and you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

Mandarin - Additional Information for California Residents

Mandarin - California law requires us to disclose the following additional information related to our privacy practices. If you are a California resident, this section applies to you in addition to the rest of this Notice:

Mandarin - Categories of Personal Information Collected and Disclosed. Mandarin - California law requires organizations to disclose whether certain categories of personal information are collected, “sold,” or disclosed for an organization’s “business purpose” (as those terms are defined under California law). We do not use third party cookies or similar tracking technologies that collect data over time and across different websites for purposes of targeted advertising with our applicant. We do not “sell” or “share” personal information about applicants (as such terms are defined under California law). The following describes the categories of personal information we collect and to whom we disclose such information for business purposes. Please note, in addition to the recipients identified below, we may disclose any of the categories of personal information we collect with government entities, as may be needed to comply with law or prevent illegal activity, and with professional services organizations such as auditors and law firms.

  • Mandarin - Identifiers

    • Mandarin - such as real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.

  • Mandarin - Disclosures for Business Purposes

    • Mandarin - Affiliates or subsidiaries

    • Mandarin - Business partners

    • Mandarin - Internet service providers

    • Mandarin - Operating systems and platforms

    • Mandarin - Other Service Providers

  • Mandarin - Other identifying information

    • Mandarin - such as physical characteristics or description, date of birth and signature.

  • Mandarin - Disclosures for Business Purposes

    • Mandarin - Affiliates or subsidiaries

    • Mandarin - Business partners

    • Mandarin - Other Service Providers

  • Mandarin - Health and safety information

    • Mandarin - such as health conditions (if relevant to your application), job restrictions, workplace illness and injury information, and health insurance policy information.

  • Mandarin - Disclosures for Business Purposes

    • Mandarin - Affiliates or subsidiaries

    • Mandarin - Other Service Providers

  • Mandarin - Characteristics of protected classifications under California or federal law,

    • Mandarin - such as age, race, color, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, pregnancy or childbirth and related medical conditions), veteran or military status to the extent disclosed by the applicant.

  • Mandarin - Disclosures for a Business Purposes

    • Mandarin - Affiliates or subsidiaries

    • Mandarin - Other Service Providers

  • Mandarin - Sensory information,

    • Mandarin - such as audio, electronic, visual, or similar information. This may include call monitoring and video surveillance and, in some cases, COVID-19 or other public health related temperature checks.

  • Mandarin - Disclosures for a Business Purposes

    • Mandarin - Affiliates or subsidiaries

    • Mandarin - Other Service Providers

  • Mandarin - Professional or employment-related information

    • Mandarin - such as work history, academic and professional qualifications, educational records, references, interview notes, job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records.

  • Mandarin - Disclosures for a Business Purposes

    • Mandarin - Affiliates or subsidiaries

    • Mandarin - Business partners

    • Mandarin - Other Service Providers

  • Mandarin - Inferences

    • Mandarin - drawn from any of the information listed above, such as profile or summary about a applicant's preferences, characteristics, attitudes, intelligence, abilities, and aptitudes.

  • Mandarin - Disclosures for a Business Purposes

    • Mandarin - Affiliates or subsidiaries

    • Mandarin - Business partners

    • Mandarin - Other Service Providers

Mandarin - California Sensitive Information Disclosure. Mandarin - Some of the personal information we collect as described above is considered “sensitive personal information” under California law. We collect the following categories of sensitive personal information (as defined under California law): Social security, driver’s license, state identification card, or passport number; Racial or ethnic origin, religious, or philosophical beliefs, or union membership; Biometric information for the purpose of uniquely identifying an individual; Information concerning health; and Information concerning sexual orientation. This information is collected in order to administer your relationship with us, including fulfilling any obligation that we have to determine eligibility for employment; conduct background checks (where permitted by applicable law); comply with applicable laws and regulations; manage and monitor access to TELUS Digital facilities, equipment, and systems; investigate and enforce compliance with and potential breaches of Digital’s internal policies and procedures; and exercise or defend the legal rights of TELUS Digital and its employees and affiliates, customers, contractors, and agents.  Note that we do not use such information for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal information for purposes of cross-context behavioral advertising.
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