Position Overview:

As a Ticket Platform Support Specialist, you’ll be the face (and voice) of our platform—guiding users through every step of their journey with us. Whether it’s helping a fan grab last-minute seats to the big game, or assisting a seller listing tickets for a sold-out show, your goal is to make every experience seamless, human, and enjoyable.

You’ll work closely with customers and internal teams to resolve issues, share product feedback, and be a key part of our mission to bring happiness through live events.

Key Responsibilities:

• Deliver empathetic, clear, and fast support to users via chat, email, and phone.

• Assist with platform navigation, ticket listings, order troubleshooting, payment issues, and account management.

• Educate users on app features, updates, and best practices to enhance their experience.

• Triage and escalate bugs or technical issues to the appropriate teams while maintaining user communication.

• Create and maintain support articles, help guides, and documentation.

• Advocate for the user by sharing insights with product, design, and engineering teams.

• Contribute to support process improvements and help us scale a world-class support operation.

• Occasionally provide support during peak event times (evenings/weekends) as needed.

What We’re Looking For:

• 2+ years of experience in customer support, preferably in a mobile app or e-commerce setting.

• Passion for live events and an understanding of the excitement they bring.

• Excellent written and verbal communication skills.

• Tech-savvy, fast learner, and able to work independently.

• Empathy, patience, and a genuine desire to help others.

• Experience with support platforms like Zendesk, Intercom, or Freshdesk is a plus.

Why You'll Love Working Here:

• You’ll help people access the events they love and create memories that last a lifetime.

• Be part of a supportive, mission-driven team that values empathy and innovation.

• Enjoy a flexible, remote-friendly work environment.