Candidates will pass an assessment and complete an interview prior to being selected for the position. Lumen has the right to review the assessment process upon request.

• Energy & passion to achieve sales and service results while demonstrating the “Spirit of Service” for Lumen Customers and co-workers.

• Documented successful sales experience a plus, particularly where measurable quotas and goals had to be reached.

• Call center experience is a plus.

• Commissioned sales experience is a plus.

• Proven consultative selling skills are a plus.

• Can work and thrive in a structured, call center environment.

• Strong typing and computer navigation skills with knowledge of Windows.

• Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously. 

• Experience in complaint handling and resolution.

• Ability to prioritize critical items and handle a high volume of work in a timely fashion.

• Ability to meet and exceed monthly performance targets. 

• Ability to create a positive and professional environment.

• Excellent punctuality and work attendance history. 

•  Experience working with and supporting enterprise customers, evaluating, and responding to needs with empathy and integrity 

•  Excellent communication and interpersonal skills with ability to build relationships within customer accounts 

•  Ability to proactively problem solve, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their behalf 

• Technical aptitude to learn data networking technologies, products, and features 

• A high level of accuracy and attention to detail with good organizational capabilities 

•  Ability to interpret customer data points and insights, prioritize and respond accordingly 

• Motivated to earn their primary compensation through commissions while maintaining high customer service levels.

• Has the “courage & confidence to ask for the sale”.

• Patience & ability to build rapport with diverse groups of people.

• Exemplary oral and written communication skills in English.

• Strong communication and comprehension skills: speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.

• Can thrive in an environment where they are expected to reach or exceed sales goals and quotas; is motivated to achieve individual and group sales goals.

• A positive outgoing style with a desire to problem solve for customer satisfaction.

• A desire to expand their product knowledge; to learn & understand a wide array of products Lumen sells in its contact centers.

• Ability to sell multiple products, the Lumen “family of products”.

• An ability to probe, problem solve, and offer the right product solutions to our Customers.

• Comfortable overcoming objections and obstacles to strike the right balance between uncovering opportunities, while delivering excellent customer service.

• Shows a commitment to self and others by maintaining disciplined work habits; being on time; low absenteeism, and consistently working their scheduled shifts.

• Strong customer focus, problem solving skills and time management skills.