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Description and Requirements
Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
As a Quality Analyst Team Lead with English, you will be an integral part of an exceptional team, collectively working to:
Oversee the development, implementation and management of customer experience processes
Ensure Quality systems are fully compliant with client, regulatory, legislative and business requirements
Define, organize and optimize the process of customer experience for the respective operational unit of the company
Fulfill the role of management representative for the Quality Management system
Ensure that customer requirements are understood and achieved for the life cycle of the project
Prepare for and manage customer and regulatory audits
Ensure prompt actions are taken for issues relating to product and quality systems
Update management on quality-related issues and carry out root cause analysis where appropriate
Lead the quality review process
Participate and support all design and process validation efforts
Lead a team of CE Analysts
We are looking for someone with:
Experience: 2+ years in a people management role within a customer experience environment
Language Skills: Fluent in spoken and written English
Ability to manage high paced projects, strong analytical, organizational and project management skills
Technical Proficiency: Proficiency in MS Office Suite/Google Suite
Attributes: Patience, a positive attitude, and strong leadership skills
If you are passionate about customer experience management and looking to make a significant impact, we would love to hear from you!
We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
#LI-DNI
Oversee the development, implementation and management of customer experience processes
Ensure Quality systems are fully compliant with client, regulatory, legislative and business requirements
Define, organize and optimize the process of customer experience for the respective operational unit of the company
Fulfill the role of management representative for the Quality Management system
Ensure that customer requirements are understood and achieved for the life cycle of the project
Prepare for and manage customer and regulatory audits
Ensure prompt actions are taken for issues relating to product and quality systems
Update management on quality-related issues and carry out root cause analysis where appropriate
Lead the quality review process
Participate and support all design and process validation efforts
Lead a team of CE Analysts
Experience: 2+ years in a people management role within a customer experience environment
Language Skills: Fluent in spoken and written English
Ability to manage high paced projects, strong analytical, organizational and project management skills
Technical Proficiency: Proficiency in MS Office Suite/Google Suite
Attributes: Patience, a positive attitude, and strong leadership skills
Additional Job Description
Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!
| Language Reference |
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| English |
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