基本情報

参照番号

Req_00175586

申し込み最終日

16-1月-2026

主な拠点

GT - Guatemala - Pradera East

グアテマラ

職種

Support Positions

業務スタイル

On Site

職務内容と職務要件

Finance, General Finance Analyst III - Pradera East

Position overview:

The General Finance Analyst III, should become a business partner of the operating areas of the company, providing accurate decision making, preparing financial projections to determine the impact of operational decisions, and creating different analyzes required based on the needs of their internal customers. Also supports the achievement of new business lines determining prices, EBITDA margin and potential customers.

Key responsibilities:

Support the development and consolidation of projections of revenue, costs and margin account. weekly monitoring the forecast of revenues and margin account; presentation of monthly results on behalf of their respective Account Managers and Operations Director, analyzing variations against the projected results, budgets, etc; validations of headcount for each of the accounts together with the retention area, payrolls and operations to calibrate personnel movements affecting the margin; support the pricing function when required, ensuring timely teams Sales, Solutions, Business Development, etc; participating in the closing month in collaboration with local and regional accounting, providing information for cost-sharing, capacity calculations, quality control information, reports required by TI etc; among other functions.

Requirements:

  • Schedule flexibility - Required
  • Availability to work on-site - Required

Core competencies:

  • Analytical and Numerical skills
  • Planning and organization
  • Teamwork
  • Initiative - Autonomy - Proactivity
  • Decision Making and Troubleshooting
  • Internal and External customer Orientation
  • Orientation to results

Functional competencies:

  • English -  B2:

    • Oral and written comprehension.

    • Appropriate use of language.

  • Excel and Google Sheets - Advanced
  • Financial and Statistical knowledge - Advanced
  • Knowledge of operations (call center) management metrics Operation: SHRINKAGE , AHT, Occupancy - Desirable
  • Knowledge of Adaptive Insight  - Desirable

Qualifications:

  • Studies in Finance, Business Administration, Economics or related careers - Required

その他の業務内容

The General Finance Analyst III, should become a business partner of the operating areas of the company, providing accurate decision making, preparing financial projections to determine the impact of operational decisions, and creating different analyzes required based on the needs of their internal customers. Also supports the achievement of new business lines determining prices, EBITDA margin and potential customers.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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