What we expect from the ideal candidate:

• Advanced level of Polish(C1-C2)

•  Minimum B2 level of English(writing, speaking)

•  Availability for a full time schedule, 9:00-20:00, in 2 shifts, Monday – Friday

•  Availability for hybrid workstyle (Bucharest office AFI Park 3 building)

•  Relocation package will be available for candidates from outside Bucharest

•  Basic knowledge of professional customer communication

•  Understanding of customer concerns

•  Customer care experience is an advantage

•  Banking experience is an advantage

•  Experience with Office 365, MS Outlook, MS SharePoint

•  Experience with using Jira software is a plus

•  Strong written and verbal communication skills and problem-solving attitude

•  Team player

•  Ability to collaborate across departments and teams

•  Ability to work in a fast-paced, multi-task environment

Responsibilities:

• Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.

•  Escalate complex issues to the appropriate team to ensure rapid support

•  Ensures that appropriate actions are taken to resolve client´s issues and concerns

•  Handling outgoing calls with clients about ad-hoc data information, feedback

•  Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements

•  Register and handle incoming complaints or requests

•  Process product or customer data changes in internal banking systems

•  Share relevant customer feedback to help us improve our offerings

•  Ensure customer satisfaction

•  Other administration activities

We offer:

• Stable job - permanent labor contracts

•  Above average fixed salary, performance bonuses

•  Relocation package available for candidates from outside Bucharest

•  Monthly meal tickets

•  Free access to our modern and fully-equipped employees' gym space in our offices

•  Public transportation reimbursement, after the trial period

•  International career - paid training and international career opportunities

•  Multilingual exposure - improve your spoken and written language skills

•  Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

•  Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

•  Private medical subscription

•  Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more