Location (Cork office, Mahon)

Hours of operation: shifts currently between 8am to 5pm (8am to 4:30pm & 8:30am to 5pm) across the full week Mon-Sunday, subject to change

Salary €34,500 gross per year  + monthly performance bonus + €1,000 gross sign on bonus

Relocation Support: We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland. Embrace this great opportunity, relocate to Ireland, boost your resume and immerse yourself in a new culture.

If you enjoy complex problem solving,  then you will love this job! Someone who loves the latest tech? Or maybe you want to explore a new opportunity in this exciting industry!

We are currently looking for passionate  customer service representatives to join our Cork team, supporting one of our most exciting clients, a company who is a giant in the fintech industry.

Join us as a Multilingual Customer Support Specialist with the German and English languages

As a Customer Support specialist in the fintech industry everyday will be a different and exciting day. You’ll be the face of some of the world’s top payment processing  brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day. 

You will be part of a friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

The well-being of our employees is fundamental for us at TELUS Digital. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team as well, to make the working environment joyful and fun.

Responsibilities, tasks and projects

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow. 

As part of the customer support team, you might get involved in many different projects, such as helping improve  process efficiencies or improving the overall customer experience. 

What we NEED you to have:

• Fluent level of English and German

• Friendly and communicative person with strong customer focus

• Self-driven and result-orientated

• Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones

• Strong time management skills

• Adaptability

• Strong Communication Skills 

What we would LOVE you to have:

• Previous customer support experience is preferred (phone support experience is great to have but not required)

• An interest in all things tech!

What’s in it for you:

Are you still thinking about it? Permanent job, regular training, great rewards for referring your friends, multilingual exposure, performance based bonus, Community projects and way more!

We also care about your wellbeing! From day 1 you get free access to benefits like GP scheme, Occupational Health Advisor and Vision Eye Test, Wellbeing events

Do you want private medical insurance coverage?  We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based)!

Transport: Do you have a car? Car park. Would you prefer cycling? Bike to Work tax relief. Are you more likely to get the bus? Taxsaver Leap Cards.

In the office, you’ll enjoy our inspiring, fun and innovative space with ‘relax’ and ‘play’ areas, gym, subsidised canteen and coffee station.

Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

Relocation Support to candidate based outside of Ireland

Apply now and be part of something bigger!