Basic Information
Ref Number
Req_00147283
Last day to apply
31-12-2024
Primary Location
BG - Sofia - TELUS Tower
Country
Bulgaria
Work Style
On Site
Description and Requirements
Are you ready to take the next step in your career and to achieve your next challenge?
If your answer is YES - join the leader in the Customer Experience industry TELUS Digital Bulgaria!
We are looking for an enthusiastic and adventurous person! Are you ready for new challenges?
If your answer is YES - join the leader in the Customer Experience industry TELUS Digital Bulgaria!
We are looking for an enthusiastic and adventurous person! Are you ready for new challenges?
Key Responsibilities:
- Develop and optimize scalable, secure, and reliable data pipelines that address diverse business needs and considerations
- Collaborate closely with Business Analysts and Project Managers to understand customer requirements and leverage TELUS Digital CX Tools to set up and configure suitable environments
- Work onsite at least three times a week to engage in hands-on work and side-by-side collaboration
- Employ strong problem-solving skills to address both technical and business challenges
- Leverage your technical experience to build and enhance data and software systems
- Demonstrate capability and minimal experience in Generative AI, automation, and prompt engineering
- Ability to work independently and manage simultaneous demands from different clients
- Self-motivate and manage your workload effectively to meet project deadlines
- Communicate effectively with team members and stakeholders, ensuring a smooth workflow
- Emphasize soft skills in interactions to maintain a positive and productive team environment
Requirements:
- Minimum of 3 years of experience in Data Engineering
- Strong technical problem-solving skills combined with business acumen
- Hands-on experience in developing and optimizing data pipelines
- Experience working with databases, such as SQL and NoSQL
- Proficiency in Python for both API development and scripting needs
- Knowledge and experience in foundational Generative AI concepts, such as prompt engineering and copilot configuration
- Excellent self-motivation and time management abilities
- B2 English level - Strong communication skills, both verbal and written - Required Proven ability to ask insightful questions and think critically. Emphasis on soft skills such as teamwork, adaptability, and interpersonal communication. Preferred Qualifications: Experience working with CX Tools or similar solutions.
Preferred Qualifications:
- Familiarity with at least one cloud platform, preferably Google Cloud or Firebase
- Experience working with RESTful APIs in JSON format.
- Familiarity with Retrieval Augmented Generation (RAG) techniques
- Previous experience in a similar role or industry
What’s in it for you:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Private medical and life insurance from day one
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
- Extra bonus based on performance
- Employee Stock Purchase Plan ESPP Budget for professional growth (certifications) Schedule flexibility.
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
#LI-DNI
Additional Job Description
Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
