The personal information we seek in the application form is used to help us assess your suitability for the roles for which you are applying and to manage the recruitment process. The information includes:

- Your name, address and contact information – which we need to make contact with you in relation to your application.

- Details of any previous qualifications – which help us assess whether you have qualifications relevant to the role for which you are applying.

- Details of your previous work experience – which give us an idea of your relevant experience.

- Details of your language skills.

- Whether you have the right to work lawfully in the country where the position is situated – as this is a legal requirement any employer must satisfy.

The application form and the personal information you have included will initially be held on a CRM database that is stored on a secure cloud server system, located in the U.S. and operated by a third party vendor, currently Avature. The application will then be assessed by the hiring team supported by automated tools that help us give you an answer sooner on how the position’s requirements match your skills. Certain personal data of applicants considered potentially suitable, will be transferred to a secure assessment platform operated by Aspiring Minds, located in the U.S. (the rest remaining on the original CRM database for the time being) and those candidates will be invited to participate in a series of on-line tests to assess relevant skills. The results of those tests using an automated system will be sent to hiring team and successful applicants will be sent a job offer. Any personal information collected through Aspiring Minds assessment platform will be stored in the U.S. The personal data of applicants who accept a job offer will be transferred to our secure, cloud-based Workday database, located in Ireland. When personal data is transferred outside Canada, please be advised that such personal data is subject to the laws of that country and may potentially be accessible by the Courts, law enforcement and security or intelligence authorities of that country.

The servers on which your personal data is stored are located in Ireland, Europe and in the U.S. However Talent Acquisition (“TA”) managers, team leaders, members of TELUS International’s sourcing, recruiting, hiring, HR and legal teams who participate in or supervise the recruitment process will have access to the servers and some of these personnel, are themselves based outside of Canada. Further, your information will be made available to other companies in the TELUS International group with open positions for which you have applied. Other companies in the TELUS International group include the following: TELUS International Philippines Inc. (Philippines); TELUS International Holding (U.S.A.) Corp. (United States); TELUS International (U.S.) Corp (United States); Xavient Digital LLC (United States); Voxpro Group LLC (United States); Transactel S.A. (Guatemala); Transactel El Salvador S.A. de C.V. (El Salvador); CallPoint New Europe EAD (Bulgaria); CallPoint New Europe SRL (Romania);Voxpro Limited (Ireland); TELUS International (Chengdu) Digital Service Co. Ltd. (China); Xavient Software Solutions (India) Pvt. Ltd. (India); Xavient Infotech Pvt. Ltd. (India);

TELUS International may conduct a background verification during the employment application process. In Canada, where permitted by applicable law, which may vary from state to state, when you seek employment, such background verification may include, among other items, a criminal history report, a credit report, or both. If TELUS International seeks to obtain your criminal history or credit report, TELUS International will provide you advance notice and seek your consent, as required by applicable law. TELUS International will use such information consistent with applicable state and federal law, including the Fair Credit Reporting Act.

You have the right to access, correct, erase or restrict our processing of the personal data you have submitted to us. If you want to exercise these rights, or have any questions relating to the processing of your personal information, you can contact our Data Protection Officer, who is:
Name: Daiann Irigoyen
Email: Daiann.Irigoyen@Telusinternational.com

In addition, you have the right to contact the data protection authority in your country if you consider that TELUS has infringed your privacy rights. Please note that it is TELUS International’s policy to only address requests coming directly from data subjects, once they have been authenticated appropriately, in order to protect their privacy.

The various databases on which your data is stored have security features built into them and our vendors who supply the relevant software regularly test these and have data recovery systems in place in the unlikely event of a crash. Vendor personnel are not given access to your personal data. Only authorized personnel within the hiring, sourcing, recruiting, HR or legal teams within the TELUS International group, (including TA managers and TA team leaders) can access the system. Their entry to the system is through individually-issued passwords and we have in place audit logs, encryption, intrusion detection software, anti-virus or malware protection and system integrity tools to further protect your data. Further information about the security features of our recruitment process can be obtained by emailing TI.Privacy.Office@telusinternational.com

The personal data of all candidates will remain in the system through the reminder of the current year and next year in the original CRM and Aspiring Minds assessment platform and stored on our Workday databases as described above. To the extent it is relevant to the candidate’s employment, the data will be stored and processed for the purposes of their future employment with TI. The personal data of unsuccessful candidates will be retained for a period of up to one year after they made their application and thereafter, unless required for TI’ legitimate purposes or business or legal reasons (for example in the case of litigation with the candidate), or by law, the data will be deleted.