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Web Services Advisor

Basic Information

Ref Number

Req_00156385

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements


Key Responsibilities

  • Serve as the welcoming voice for new users, providing clear onboarding support for web services over the phone.

  • Walk customers through setup, account activation, and initial use of online work management tools with patience and expertise.

  • Collaborate with team members to address onboarding escalations and ensure a smooth start for every user.

  • Build confidence in clients by answering their questions and tailoring guidance to their workflow needs.

  • Identify patterns in onboarding calls to recommend ways to simplify the setup experience.

  • Collect user feedback during calls to suggest enhancements to onboarding processes and tools.

  • Step in to assist with detailed onboarding queries when call volumes increase, keeping transitions seamless.

  • Partner with leadership to resolve onboarding delays and maintain a steady support rhythm.

  • Follow up with users to confirm they’re fully onboarded and comfortable with their web tools.

  • Work with Support teams to refine onboarding scripts and improve the overall user journey.



Requirements



  • Work Modality: Must be flexible to work on-site 

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B2 Spoken & Written (CEFR).

  • Background Check: Must pass a local and international criminal record check (BGC).

  • Employment Verification: Required.

  • Legal Documentation:

    • Boleto de Ornato

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your expertise in credit reporting and insurance support while providing exceptional service to clients!

Additional Job Description


 At TELUS Digital, we’re proud to partner with a global leader in web-based work management solutions, empowering teams with innovative tools to streamline their workflows. As a Web Services Advisor, you’ll be the voice guiding customers through onboarding, assisting them via phone to get started with their web services.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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