Trainer / Learning Services Analyst (m/f/d)

We are currently looking for a new full-time Trainer / Learning Services Analyst to join our team in Essen. 

Primary Responsibilities: 

• Organize and hold trainings for new hires and experienced colleagues

• Evaluate the new hires and maintain training records

• Stay abreast of changes in the workflows and policies in order to adapt training methods and materials

• Be the main point of contact in matters of internal training needs and for correcting inconsistencies in the trainings and reference materials with our Business Partner

• Quality assurance, as well as development of professional and communication skills 

• Provide support for the team in the operating day-to-day business

Skills & Qualifications: 

• Excellent communication and facilitation skills in English on a C1 Level

• Enthusiasm and joy in training and motivating new and current employees

• Proficiency in adult education or initial experience as a trainer preferable

• Flexibility to keep up with project speed and openness to new requirements

• Structured, organized and responsible working approach

• High level of policy and operational knowledge

What we offer:

• Work in a dynamic and multicultural team with flat hierarchies and an informal culture

• Promotion opportunities in our internationally growing company

• A great office in the centre of Essen

• Positive international working environment

• Fun floor with PlayStation, table tennis and much more

• Employee discounts with numerous partners as well as regular fruit deliveries and free drinks for a healthy lifestyle

• Attractive bonus programmes for employee referrals

• Exciting and varied tasks

We will need these documents:

• Cover letter explaining your motivation and expectation for the new role.

• Extended curriculum vitae

• C1 English Certificate (IELTS, TOEFL, Cambridge, IET, etc.)

Join our team and apply now!

If you are looking to develop your career, join our lovely team. Please submit your CV in English including your salary expectations.

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.

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