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Study Moderator

Basic Information

Ref Number

Req_00154147

Primary Location

US - Home Office

Country

United States of America

Work Style

On Site

Description and Requirements

WORK LOCATION: Onsite location in  Sunnyvale, CA

WORK SCHEDULE: Mon-Sun 8-9 hours per day (5 days per week)

JOB STATUS: Full-time Temporary

Start Date: asap

END DATE: 12/23/2025

RATE: $33.00



Objective

Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Site Manager. Training will be provided before the start of data collection. Sessions occur in Sunnyvale, CA, with additional support staff on-site to manage participant intake and provide technical support. 


Responsibilities:

  • Receive participants at work and guide them through the data collection in a controlled environment.

  • Ensure all data collection is done per project guidelines and upload the data.

  • Have all participants complete a survey at the end of each session.

  • Follow COVID-19 sanitization procedures after each session.

  • Represent and promote the TELUS AI brand. 

  • The moderator will report to the Site Manager.


Minimum Qualifications: 

  • 2 years of experience using iOS and macOS devices

  • Experience using command-line tools

  • Excellent verbal and written communication

  • Ability to interact professionally with project participants.

  • Strong organizational skills, meticulous attention to detail

  • Experience conducting in-person research sessions

  • Experience troubleshooting computers and/or consumer electronics

  • Ability to lift 20lbs


Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.


Additional Job Description

The focus of this user study is to generate indoor data via wearable devices and collect video recordings of each participant. The study moderator will guide participants through a series of tasks. Each moderated session will last 90 min.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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