Basic Information

Ref Number

Req_00160722

Last day to apply

02-lug-2025

Primary Location

GT - Guatemala - Pradera East

Additional Locations

SV - Santa Tecla - Plaza Merliot

Country

Guatemala

Job Type

Support Positions

Work Style

Hybrid

Description and Requirements

Senior Pricing Analyst - AI & Data Solutions (General Finance Analyst V) - TELUS Digital SV

Last day to apply: Wednesday, July 2nd, 2025

About the role:

The General Finance Analyst V is responsible for supporting the Pricing and Solutions teams in the processes of offering services to new potential and current clients of TELUS Digital, through the development & maintenance of financial models established by the company, with the purpose of establishing competitive pricing structures, ensuring that all risks and costs associated with the business are considered within the analysis, thus ensuring that the company is successful in achieving its financial objectives in the new businesses obtained.

Main Responsibilities:

Support TELUS Digital Global Pricing team to:

  • Document current AI pricing processes, pricing models, data drivers/requirements

  • Support development of a standard global pricing model(s) for use in AI solutions

  • Collect and validate default data provided by AI finance, operations and support teams for delivery locations and solution types

  • Model operational variables & relevant data to generate projected P&Ls of future accounts for AI and joint-CX opportunities

  • incorporate results into summary financial reports that detail pricings, complying with the financial objectives of the company

  • Support post-implementation reviews of new businesses obtained by the company

  • Maintain financial models, working with different stakeholders to ensure the most accurate and up-to-date assumptions to be used in the global pricing model

  • Propose improvements to the model(s) used

Requirements:

  • Schedule flexibility

 

Skills:

  • Analytical skills

  • Teamwork

  • Orientation to results

  • Internal and External Customers Orientation

  • Adaptability to change

  • Ability to effectively work independently 

 

Knowledge:

  • English - B2: Required

    • Oral and written comprehension.

    • Appropriate use of language.

  • Excel Advanced - Required

  • Google Sheets Advanced – Required

  • JavaScript or Google Apps Script - Preferred

  • Knowledge/Experience in Budgeting

  • Cost Accounting, Financial & Price Modeling

  • Process Documentation and Mapping

  • Knowledge of Operations in Call Center

  • Negotiation techniques - Intermediate

 

Studies & Experience:

  • University Degree in Finance, Business, Engineering - Required

  • 5+ years financial modelling and/or pricing experience

  • 2+ years experience in Finance, Commercial and/or Operations team providing financial analysis    

  • Master's in Finance or Business Administration is a plus

Additional Job Description

The General Finance Analyst V is responsible for supporting the Pricing and Solutions teams in the processes of offering services to new potential and current clients of TELUS Digital, through the development & maintenance of financial models established by the company, with the purpose of establishing competitive pricing structures, ensuring that all risks and costs associated with the business are considered within the analysis, thus ensuring that the company is successful in achieving its financial objectives in the new businesses obtained.


EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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