Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the Role

We are looking for a Scrum Master to join our team and help lead the adoption and successful implementation of Agile software development methodologies within our organization. The ideal candidate will be Scrum certified, with a deep understanding of Agile principles and a passion for fostering high-performing teams. As a Scrum Master, you will work closely with development teams to ensure smooth project delivery, continuous improvement, and alignment with business goals.

Responsibilities:

• Serve as a Scrum Master for one or more Agile development teams, facilitating the Scrum process and ensuring adherence to Agile principles.

• Guide the team through Agile practices such as sprints, stand-ups, retrospectives, and backlog refinement.

• Work closely with product owners to ensure product backlogs are well-defined, prioritized, and actionable.

• Act as a servant leader, removing obstacles and fostering a collaborative, high-performance team environment.

• Coach team members in Agile principles, ensuring a clear understanding of their roles and responsibilities within the Scrum framework.

• Ensure the team is focused, motivated, and continuously improving by promoting Agile best practices and facilitating continuous feedback loops.

• Support teams in maintaining a sustainable pace of work and balancing competing priorities.

• Help manage project risks, dependencies, and issues, ensuring timely resolutions to ensure project success.

• Work with stakeholders to ensure clear communication and expectations, aligning business needs with development efforts.

• Track and report key performance metrics (e.g., sprint velocity, burn-down charts) to stakeholders and leadership.

• Foster a culture of continuous improvement by facilitating retrospectives and identifying areas for improvement within the team.

• Ensure that Agile tools and techniques are used effectively to manage project timelines, deliverables, and team collaboration.

Requirements:

• Experience as a Scrum Master.

• Scrum Certification (Certified Scrum Master - CSM or equivalent).

• Strong understanding of Agile software development methodologies (Scrum, Kanban, etc.).

• Proven experience facilitating Agile ceremonies such as daily stand-ups, sprint planning, backlog grooming, sprint reviews, and retrospectives.

• Excellent communication, interpersonal, and coaching skills.

• Ability to resolve conflicts and remove impediments to ensure a smooth development process.

• Strong problem-solving and facilitation skills.

• Experience working with Agile project management tools (e.g., Jira, Trello, Confluence).

• Ability to work in a fast-paced, dynamic environment with cross-functional teams.

• English Level: B1 high or above - Mandatory.

Desirable Certifications:

• Certified Scrum Master (CSM) or equivalent Scrum certification.

Desirable Skills:

• Familiarity with Agile scaling frameworks (e.g., LeSS, Nexus).

• Knowledge of cloud-based development environments and tools.

• Strong focus on team building and culture in Agile environments.

What’s in it for you:

• Private medical and life insurance from day one.

• Budget for professional growth (certifications, training).

• Schedule flexibility and work-life balance.

• Extra performance-based bonuses.